Question about Office Equipment & Supplies
This is due to a hardware failure, the scanner assembly and the formatter board will need to be replaced.
Try doing a hard or reset or nvram:
1. Turn the printer off
2. Hold down the right arrow and the cancel button
3. Reboot the printer while holding the buttons and hold until permanent storage is displayed. Let go of the buttons and wait for the ready message on the display.
if your printer is a M1522 or a M2727. if this does not work contact hp 1800-334-5144 , if within 2 years from the purchase date ask for a case number to have the printer serviced under a service note.
Posted on Jul 15, 2010
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Posted on Jan 02, 2017
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