Question about Dell 962 Photo All-In-One InkJet Printer
Running Windows XP Media Center Edition 2005 with XP SP2 installed. Note: SP3 won't complete installation, nor will .NET Framework 3.0 SP1.
2 weeks ago this printer issue appeared. I have MS and Dell Autoupdates install. I went online with Dell Warranty Support and the issue was worse than before. After they'd worked on my machine remotely, I began having ASP page display problems.
I've uninstalled the printer, OS and .NET and then reinstalled. The OS worked fine and wasn't receiving error message until I reinstalled the printer (the adapter installed without issue -- also using Dell 3000 Wireless Adapter to connect wirelessly to the printer). Once the printer installation occurred, the Runtime error recurred.
Printer was working yet received error each time I printed and whenever OS loaded. Again went to Dell. Dell Warranty Support disabled dlbxmon.exe from msconfig and now the printer won't work at all. Note: Printer's copy function is operational.
Dell support wants to charge $40 to troubleshoot and with my latest experience, I'm not sure I want them to work on my machines.
I had the same problem and was able to fix it by following the instructions in this link:
Apparently, the regular uninstall procedure does not completely uninstall the software drivers. Then, if new drivers or software are installed, a conflict is created between the old drivers and the new drivers. You have to first run the DellXPCleanUpUtility to completely clean out the old software drivers. Then, you can install the new drivers successfully.
Posted on Jan 10, 2009
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