Question about Dell 962 Photo All-In-One InkJet Printer

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C++ Runtime Error for Dell Photo AIO 962 printer dlbxmon.exe

Running Windows XP Media Center Edition 2005 with XP SP2 installed. Note: SP3 won't complete installation, nor will .NET Framework 3.0 SP1.

2 weeks ago this printer issue appeared. I have MS and Dell Autoupdates install. I went online with Dell Warranty Support and the issue was worse than before. After they'd worked on my machine remotely, I began having ASP page display problems.

I've uninstalled the printer, OS and .NET and then reinstalled. The OS worked fine and wasn't receiving error message until I reinstalled the printer (the adapter installed without issue -- also using Dell 3000 Wireless Adapter to connect wirelessly to the printer). Once the printer installation occurred, the Runtime error recurred.

Printer was working yet received error each time I printed and whenever OS loaded. Again went to Dell. Dell Warranty Support disabled dlbxmon.exe from msconfig and now the printer won't work at all. Note: Printer's copy function is operational.

Dell support wants to charge $40 to troubleshoot and with my latest experience, I'm not sure I want them to work on my machines.

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  • 5 more comments 
  • Anonymous Jan 06, 2009

    Same problem

  • Anonymous Jan 07, 2009

    Same thing...WTF

  • rvat Jan 21, 2009

    I have the same errors but i can copy and scan but can not print from computer

    help!!!!!!!!!!!!!!!!!!!

  • getjolly Feb 09, 2009

    dell 962 photoaio inkjet printer

  • kmartus Mar 22, 2009

    Exact same problem on the same system after applying a MS update

  • Anonymous Mar 22, 2009

    dear lord, i have the same problem. It will scan copy and fax, but it won't print anything. it doesnt even get sent to the printer. and when i try to print all it prints is a test page!!!

  • yrrab353 May 11, 2009

    The same!

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I had the same problem and was able to fix it by following the instructions in this link:

http://forums.cnet.com/5208-7590_102-0.html?forumID=67&threadID=300180

Apparently, the regular uninstall procedure does not completely uninstall the software drivers. Then, if new drivers or software are installed, a conflict is created between the old drivers and the new drivers. You have to first run the DellXPCleanUpUtility to completely clean out the old software drivers. Then, you can install the new drivers successfully.

Posted on Jan 10, 2009

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Posted on Jan 02, 2017

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