Question about Dell 962 Photo All-In-One InkJet Printer

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C++ Runtime Error for Dell Photo AIO 962 printer dlbxmon.exe

Running Windows XP Media Center Edition 2005 with XP SP2 installed. Note: SP3 won't complete installation, nor will .NET Framework 3.0 SP1.

2 weeks ago this printer issue appeared. I have MS and Dell Autoupdates install. I went online with Dell Warranty Support and the issue was worse than before. After they'd worked on my machine remotely, I began having ASP page display problems.

I've uninstalled the printer, OS and .NET and then reinstalled. The OS worked fine and wasn't receiving error message until I reinstalled the printer (the adapter installed without issue -- also using Dell 3000 Wireless Adapter to connect wirelessly to the printer). Once the printer installation occurred, the Runtime error recurred.

Printer was working yet received error each time I printed and whenever OS loaded. Again went to Dell. Dell Warranty Support disabled dlbxmon.exe from msconfig and now the printer won't work at all. Note: Printer's copy function is operational.

Dell support wants to charge $40 to troubleshoot and with my latest experience, I'm not sure I want them to work on my machines.

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  • 5 more comments 
  • Anonymous Jan 06, 2009

    Same problem

  • Anonymous Jan 07, 2009

    Same thing...WTF

  • rvat Jan 21, 2009

    I have the same errors but i can copy and scan but can not print from computer


  • getjolly Feb 09, 2009

    dell 962 photoaio inkjet printer

  • kmartus Mar 22, 2009

    Exact same problem on the same system after applying a MS update

  • Anonymous Mar 22, 2009

    dear lord, i have the same problem. It will scan copy and fax, but it won't print anything. it doesnt even get sent to the printer. and when i try to print all it prints is a test page!!!

  • yrrab353 May 11, 2009

    The same!



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I had the same problem and was able to fix it by following the instructions in this link:

Apparently, the regular uninstall procedure does not completely uninstall the software drivers. Then, if new drivers or software are installed, a conflict is created between the old drivers and the new drivers. You have to first run the DellXPCleanUpUtility to completely clean out the old software drivers. Then, you can install the new drivers successfully.

Posted on Jan 10, 2009


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When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem

It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
    The printer is not communicating with the computer.
    Communications error message
    The printer is not communicating with the computer.

    Dec 06, 2010 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Trying to add dell photo AIO 962 printer to my toshiba satellite laptop which is running windows 7. have followed dell website instructions to download driver/firmwear etc and chosen vista 32bit under drop...

    Hi! Regarding this matter. The dell photo AIO 962 may not be compatible with windows 7 thats why it gives you the error message. You downloaded the driver using vista32 but you have a windows 7 on you machine, its not gonna work. It may work on the toshiba if you gonna downgrade from windows 7 to vista, but if you dont want that option you can wait for sometime to have an AIO 962 update for windows 7 for it to work. Hope this helps and have a good one!

    May 12, 2010 | Office Equipment & Supplies

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    I have a similiar problem with my Dell AIO Printer 962

    reinstall the printer and fax cd that came with your computer

    Jul 10, 2009 | Dell 962 Photo All-In-One InkJet Printer

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    PDell Photo AIO Printer 962 stopped working after windows update

    I had the same issue after downloading the Dell AIO 962 printer update. What worked was using the uninstall mode on the original Dell CD that came with the printer followed by a fresh install from the aforementioned CD. Be sure to uninstall all copies of the drivers before doing the new install. Good Luck!

    Nov 10, 2008 | Dell 962 Photo All-In-One InkJet Printer

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    Can't get all-in-one center to work

    bin the printer and do not buy from dell again

    Apr 28, 2008 | Dell 962 Photo All-In-One InkJet Printer

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    Aio 962 dell

    I have the same problem. cant get it to work on vista

    Nov 30, 2007 | Dell 962 Photo All-In-One InkJet Printer

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    Says driver not installed, gives runtime error

    Download this program and run it:

    Couse i think it can be registry problems

    and run CHKDSK /R then restart pc

    If u got help please rate this solution as FIXYA

    Nov 20, 2007 | Dell 962 Photo All-In-One InkJet Printer

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    Won't uninstall

    Download the "cleanup utility" from dell website and run it. It will remove all traces of dell printer software from the system. Once that is done you can reinstall it.

    Nov 07, 2007 | Dell 962 Photo All-In-One InkJet Printer

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