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I for 1 don't know. But try to go to www.Turtle Beach.com they can help you out. I have Turtle Beach Ear Force XC1 and my mic I can talk but I can't hear anything but if your mic isn't working properly try using a different controller. If that doesn't help try getting a brand new mic.
The headphone plug goes into the green jack on the computer. The mic plug goes into the red jack on the computer. The headphone plug with have three segments on the jack, the mic plug will have two, and they'll both be marked. If you're computer doesn't have color jacks, the mic will go into the one with a picture of a mic, the headphones will go into the one with a picture of a headphone or speaker.
If headphones mic doesn't work on different PCs then the problem with headphones set. There are 2 possible problems: broken cord or bad microphone. I think this is cord problem and unfortunately don't know the way to test it at home. I think replacing the cord will resolve the problem.
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A very similar problem occured with my headphones too, short of contacting turtle beach there is little else you can do to solve this. The main problem is the wire that connects the little white sound box to the controller(commonly called the puck) the end of the wire that connects to the white volume controll box is the problem for me, the wires are really **** weak in this end. i just stripped mine down so im gonna resolve this issue and il re-post the solution to my problem here. i hope this helps you out.
First, make sure the X1 mic mute switch on the amplifier is turned on. Switch it back and forth to clear out anything that might have built up on the contacts. If that's not the problem, then try the X1 mic with your PC to see if the level is OK. If the X1 does not work on your PC then replacing the 'Puck' will not fix the problem.
Make sure that you do not leave the 'Puck' connected while connecting to PC.
1) Take the pink plug from the X1 and plug it into the pink jack (Microphone input) on your PC's soundcard.
2) Take the green plug from the X1 and plug it into the green jack (Front L/R Out or Line Out) on your PC's soundcard.
3) Take the USB plug from the X1 and insert it into a USB port on the PC (not a USB hub)
4) In the soundcard's control software, enable the Microphone for playback. In the Microphone > Advanced settings, enable the Microphone Boost.
5) Adjust the volume for the Microphone to about half-way up.
6) Adjust the overall playback volume to about half-way up.
7) Put on the headset. Make sure the Mute switch on the X1 amp box is not set to Mute (the LED should be green).
Now speak into the microphone. Do you hear your voice in the headphones? If so, the mic works and your X1 headphones should be OK. If you still cannot get the X1 mic to work over Xbox Live, then you need to take a closer look at Dashboard settings and other connections, or check the integrity of your X1-Xbox Controller Cable.
In order to enable the chat make sure that the Mute button in the Off position. If it is on the ON position the Mic will not work.
Red = Muted Green = UN-Muted
To find out if the Xbox Controller Cable 'Puck' has failed, you may also try the 'stock' cable that came with the Xbox. If the original Xbox cable is working, you know you have a cable that has failed. Since these cables have to be lightweight so that they do not "weigh you down" while playing, caution should be exercised not to pull them or get them caught under furniture etc. Here is a video showing how to test the mic with your PC in Windows XP: http://www.youtube.com/watch?v=Vissxo8furo
Try using your X1 with your computer. Plug the X1 green plug into the green jack on the PC. Plug the X1 pink plug into the pink jack on your PC. Try using the headset to listen to the sound of your voice. Can you hear your voice through the headset? If yes, then the mic is OK but the chat-controller cable needs to be replaced. If not, then you should contact Turtle Beach tech support at firstname.lastname@example.org.
The internet bandwidth or speed is too low or being occupied by some other programs.Thereby leaving a low speed for the msn to work.The solution would be close some applications using internet or reinstall the msn messenger.
Be sure to select your headset when you do the setup.
Also send this to your family
and friends so they have their computer setup properly. Web Camera’s have to be
setup on the program they are to be used with.Just installing the camera on your computer does not set it up to
broadcast on messengers or Skype.
Each program has Options that have to be setup in order for
the Audio and Video to function properly. Skype Setup:
After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/)
set it up as follows:
Go to Tools,
then Options, and click on Audio Settings and set the Microphone
and Speakers to the computer Audio Card.
click on the Video Settings.
camera if Installed Properly will come up and show a video picture.
on the bottom of the page click on Save.
The camera and audio should function properly.Your friends and Family will now be able to
see and her to you. Hope this helps.Bud