Question about Arris Touchstone 450a (CM450) Modem

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I accidentally knocked a drink over and it spilled on the floor i think it may have splashed up on the router but its not fried obviously because im on the internet and i have cable TV i need to know what i can do i have tried the "hard reset" i tried disconnecting it i let it sit overnight and still nothing i dont know what to do. any ideas anyone. i cant call armstrong because i dont have a cell phone is there any support i can get online?

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You might try unplugging the phone from the phone port and plugging it back in several times to clean the contacts; this may be the only problem and may have happened as a coincidence, not having anything to do with the spilled drink. Also perform the "cleaning" where the wire plugs into the phone. If this still doesn't solve your problem, try another phone cord. If still no luck, you'll probably need to replace the router - these are not economically repairable. Naturally, if you see any sticky matter on the plugs, then clean them with rubbing alcohol, as well as swabbing the inside of the ports with an alcohol-soaked Q tip. It's best to have the unit powered off when you do this.

Posted on Jan 02, 2009

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