My zen touch shows firmware problem. My PC recogonise the zen touch and makes a creative touch icon
I have Windows XP Servicepack 3, with Windows Media player 11, firmware Zen Touch 2.10.04_0.00.10.
I downloaded the applications (firmware and drivers) Driver version : JB3MV2_PCWDRV_US_1_30_03.EXE Firmware version: ZenTouchP4S_PCFW_LB_2_11_01.exebut when i when I excuted the applications you see on the screen - Your player is not connected. Please connect the player - but my player is connected!. What am I doing wrong?
I contacted Creative about a similar problem with mine when I went onto Vista and they advised that I had to update the firmware. The downside they stated was that I would probably lose all my songs. The only way round this is to save them all to a non vista computer and then upgrade and hope you can put them back onto your player. Here is the info they sent me. Not sure if it works as I never got round to it.
I understand that you cannot get the software to work in your Windows Vista. With regards to your enquiry, there are two things that you need to consider, player and the software.
Ensure that computer has both Service Pack 2 and Windows Media Player 10. a. Verify SP version, click+Start+Run+type Winver.
Next, update the driver first, once it has been installed, connect the player then click the MTP firmware program.
Proceed to this link and download the following files needed. http://uk.europe.creative.com/support/downloads/ just click on the link above then type the filename of the driver version : JB3MV2_PCWDRV_US_2_01_00.EXE firmware version : ZenTouchP4S_PCFW_LB_2_11_01.exe at the search box provided. download and save them to your folder. Click the program and follow further instructions during the installation.
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I realized my firmware was still 1.0. and tht it coudnt b upgraded to 2.x.xx till media player 10 was installed and media player 11 removed.before you do anything......back up all music on your zen touch because the upgrade to 2.0.xx deletes everything on your mp3 player and sometimes the player wont be readable after uninstalling .......then you can do an auto update: http://support.creative.com/downloads/welcome.aspx?nDriverType=1#Manualselection from the manual downloads page, I did.. and there was numerous updates tht popped up after removing windows 11 media player and the other item that was required in the instructions located here: http://support.creative.com/kb/ShowArticle.aspx?sid=16737 . Hope this clears the air about upgrading the firmware to 2.0 so tht windows 7 can read your zen touch, sleek or other non supported creative-Tm hardware. I havnt finished upgrading yet because I Had so much on it that its taking me over 8 hours now just to sync my music with my computer so tht I wont lose the data when upgrading to firmware 2.x.xx
Sorry I am making a restatement...I realized my firmware was still 1.0. and tht it coudnt b upgraded to 2.x.xx till media player 10 was installed and media player 11 removed.before you do anything......back up all music on your zen touch because the upgrade to 2.0.xx deletes everything on your mp3 player and sometimes the player wont be readable after uninstalling .......then you can do an auto update: http://support.creative.com/downloads/welcome.aspx?nDriverType=1#Manualselection from the manual downloads page, I did.. and there was numerous updates tht popped up after removing windows 11 media player and the other item that was required in the instructions located here: http://support.creative.com/kb/ShowArticle.aspx?sid=16737 . Hope this clears the air about upgrading the firmware to 2.0 so tht windows 7 can read your zen touch, sleek or other non supported creative-Tm hardware. I havnt finished upgrading yet because I Had so much on it that its taking me over 8 hours now just to sync my music with my computer so tht I wont lose the data when upgrading to firmware 2.x.xx
Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."
For more detailed instructions on how to troubleshoot your Zen, click here
You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:
To Erase the Firmware:
1. Get a paperclip and straighten it out.
2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.
3. Select "Reload Firmware."
To Load the new Firmware:
Go to www.Creative.com/support --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.
Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.
Now for the fun stuff:
Sounds like the same problem I've resolved several times in the past on here.
1. Plug in the device. 2. Goto device manager in control panel and remove the device drivers. 3. Reboot if it asks you to, make sure to unplug the device. 4. Goto device manager again, remove the USB hubs. 5. Don't reboot. 6. Goto control panel, add remove software or equivalent for windows vista ultimate. 7. Select creative labs, and uninstall any and every zen related software. 8. Don't reboot. 9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely. 10. Select windows media player select uninstall, or downgrade accordingly. 11. Make sure your zen touch is not plugged in and reboot your system. 12. After system loads, plug in the device and run the firmware software again.
And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.
BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.
I had the same issue after trying to update firmware the PC kept saying the player was not connected, I have copied the reply below from Creative Customer Services on how I fixed this problem. I was lucky that I have access to an old PC that had WMP 10 so I didn't need to mess with my own PC. However, there was some messing about with the instructions to get the fix. My main tip is follow the instructions below, then go to device manager and uninstall the Zen from your USB list, it will probably be flagged with a yellow triangle. Remove it totally and then reinstall the Zen driver, this worked for me after I had taken the steps listed here;
1. Please uninstall all Creative software & Drivers. 2. If WMP 11 is installed, remove it including Media Player 11 runtime (may require a reboot for each thing). Go to add/remove programs and uninstall these two files (this will put your pc back to wmp10). http://support.creative.com/kb/ShowArticle.aspx?sid=16737
Related topic is further explained on this page http://www.microsoft.com/windows/windowsmedia/player/11/readme.aspx#DevicenotrecognizedafterinstallingWindowsMediaPlay 3. Download the following files from the website and save them to a unique folder. http://support.creative.com/welcome.aspx You may have to select your own Product > Choose your Specific Model> then Double Click. Down below; please ensure that your Operating System selected is Windows XP.
Driver : Creative Zen and Jukebox Driver Upgrade version 1.30.03 Firmware: Creative Zen Touch PlaysForSure Firmware 2.11.01 You may want to click the Show Details button on the right side for additional information.
4. Re-install the Zen Driver and reboot the PC and then connect the player. 5. Make sure the firmware update is ready, Run the program but don't click the language bit yet), leave the mouse hovering over your language selection. 6. On the Zen - select the option "reload OS" 7. As soon as it flashes up "reload new firmware now via USB" click the language button on the firmware. 8. Now PC should find it and allow you to re-load the firmware. (it may take a few attempts) 9. Once complete, click close and restart the pc. Everything should now be fine. 10. If installation is successful, you can re-install your WMP11 and everything should be okay this time.
This is what I found. Windows Media Player 11 messes it up. All you have to do is uninstall anything Windows Media Player 11 and then run the firmware upgrader. It's some sort of but. You can reinstall WMP when your done installing the firmware. I found it on the creative forum.
there might still be hope. If you downloaded firmware version 2.11.01 it will not be recognized by creative organizer; you will need to install plugins to make creative organizer recognize it again. Go to www.creative.com/support --> downloads and follow the links to download the plugins. There are 1 or 2 to download.
Do you have windows media player 10? If so then the zen should be recognized in wmp 10 and you can download songs that way.
If you have windows media player 11, you will need to roll back to windows media player 10 for it to be recognized.
NOTE: if you don't use windows media player to sync songs, then just ignore everything I said about it.
This solution is from another post, and it was how I recovered from the same problem.
"I had the same problem and the solution is documented on the Creative labs message boards.
This happens if you upgrade the firmware with a computer that has media player 11, Which KILLS your Zentouch. (Thanks Creative!!)
The solution, as partially noted by the other poster, is to rollback Media Player to version 10 AND to eliminate all traces of Creative software on your PC. Reboot, then plug in the Zen, it will be regognized by MP10, and then run the firmware upgrade software.
I found it easier to do this by using a different computer rather than uninstalling software from mine.
After this WMP 11 does work."