Question about NorStar M7310 Corded Phone

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Voicemail won't let anyone leave messages

I don't know what happened when I left the office on Tuesday it was working, but when I got back today the voicemail isn't working. When you call in you get our message and the message to press either #1 or #3, but when you press one the message starts over and when you press three nothing happens. Then it says exiting the system and hangs up on you.

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Try rebooting the voicemail

Posted on Jan 02, 2009

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No voicemail but notice still up


more than likely someone in your office left the message rather than the voice mail. to clear it press the call soft key below the screen. the screen should display who left the message with two of the soft keys labeled call and erase. press the erase soft key. it's possible the the person/s theat left the message left multiple messages. in that case repeat the procedure til all messages are canceled. Since the M7208"s don't have the 3 soft keys enter in feature 65 to reply to the message or feature #65 to cancel.

Mar 31, 2010 | NorStar M7208 Corded Phone

1 Answer

The voicemail light is fully lit(NOT FLASHING)it's not going away


First off we need to know what color it is.

Green-Dial "0" from the problem phone and that should clear it.

Red-Dial "Feature 99 Feature". If that does not work.
Leave a message in that users mailbox. From that users phone check and delete that message.

If neither of these operations work then you may have a bad port which means you may need a new station card. The part is an ESI(8)-U10-ETU, ESIB(8)-U10-ETU or an ESIE(8)-U10-ETU. The U10 might be different.

Let me know how these options work.

Nov 17, 2009 | NEC Electra Elite DTU 16D-2 Corded Phone

1 Answer

Callers are not prompted to general mailbox


Under greeting table 1 set your greeting attendant assignment as 100,that should send the caller to mbox 100 if they press 0 or make no selection at all

Sep 29, 2009 | NorStar M7310 Corded Phone

1 Answer

Voicemail indicator not happening when a message is left


I looked at the manual for this phone and there is no indicator that will work with a phone company voice mail. Here is the link http://www.manualsonline.com/mdownloads/9918a1f6-b60a-6214-4190-378efa0f8de1.pdf. I would suggest changing your AT&T voice mail to a Voice Mail to Email service like All Call Technologies. Your messages are sent to your email as MP3 audio attachments that you listen to on your computer. This way even if your lines are busy you can listen to your messages.

Apr 13, 2009 | Phones

1 Answer

Panasonic KX-TVA50 Voicemail


Be still my heart! I'm coming to Indy on Tuesday afternoon!

It's not the 7731/TVA-50 that's bad for business, it's the TA-824. Don't tell my Accountant, Restaurant, Machine Shop, and small business customers that. They might want their money back :-)

Are there any blinking lights on the TVA when you reset it? It indicates lost integration. We make sure we plug both the VM and the system into the same power strip so that the systems can restart together. The laughable part would be that you have your offices cleaned on Friday evenings and a cleaning crew turns off the power or uses the outlet that the system is plugged into.

A message can be displayed by pressing the MESSAGE button on the phone when it's idle. All messages can be cleared by dialing 700 0.

Voice mail forwarding to a cell phone covers a broad spectrum. You can forward the fact there's a message, the file, or just notify the cell that there's a call. Two of the 3 requires the LAN card, but it also forwards to email. The dummy is the installer who didn't leave setup instructions for the voice mail system...or was he smart? Hard to say :-)

Last, If you want to touch base with me, I can be reached at carl@airpost.net where I can give you contact information. My Indy trip may be by way of Columbus, OH if I don't get the remote system to respond to programming. The Panasonic system can be accessed via remote after programming so it may be that I can take over the system and make it work for you.

Carl


.



Mar 23, 2009 | Panasonic KX-T7731 Corded Phone

1 Answer

Voicemail won't allow recording transfers back to receptionist!


Are the mailboxes set up?? What happens is a call goes to an extension, there is one program set to tell the system that if a call rings 4 times, go here(voicemail). Once it goes there, the voicemail system sees that there is or is not a mailbox matching that extension. If there is, the call goes to voicemail, if not, it transfers to the operator.

OR.....Does your system display the correct time? Its possible that the phone system lost its programming, and doesnt know where the voicemail is.

Both might need a professional tech on site...a bit too hard to help over a forum.

Mar 20, 2009 | Lucent PARTNER18 Corded Phone

2 Answers

Message Indicator Light Continues to Flash


Don't know about other models, but I just called RCA small business phone support (800-511-3180) to find out how to clear the message light indicator on my 25210 2-line cordless phone when it continues to blink but there is no message.

All you have to do is hold down the delete button for a few seconds and it will clear. Hope this helps someone else from going batty!

Feb 12, 2009 | RCA 25414RE3 Corded Phone

1 Answer

Voicemail reset


Norstar Common Voicemail Features To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting


took this from a guide i found, helped me out

Apr 30, 2008 | NorStar M7310 Corded Phone

2 Answers

Resetting company voicemail


Norstar Common Voicemail Features To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the "#" sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: "Accept msgs: Y", Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the "Y" to an "N" if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting



took this from a guide i have, might help you guys out

Jan 07, 2008 | NorStar M7310 Corded Phone

2 Answers

Norstar Mailbox Problem


The mailboxes don't need to have saved messages, to be full. More then likely what is happening is that when people call in, they are getting a generic/Auto Attendant vm box, and that one is full. Try checking vm box #100, or #10. That is the Nortel standard general delivery vm box. Please let me know is this helps, or if you more help.

May 25, 2007 | NorStar M7310 Corded Phone

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