Question about Microsoft Wireless Laser Mouse 6000 v2.0

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Microsoft Wireless Laser Mouse and Keyboard Cut in and Out

I recently received a Microsoft Wireless Laser Mouse 6000 v2.0 and Microsoft Wireless Keyboard 6000 v3.0 for Christmas. After installing the software accompanying the mouse and keyboard, the mouse, and occasionally the keyboard as well, will cut in and out without warning for 3-4 seconds, and sometimes as long as 10 seconds. The frequency of this seems to vary with the amount of of work I'm doing - if I'm typing a word document, it seems to work relatively well, only cutting in and out maybe every 5 minutes. But if I'm running a game that is taking up most of the memory, they will have perhaps 10 seconds in between 3-4 second glitches. I have seen this problem mentioned in a couple of customer reviews as well, but no solution. I switched mouses and keyboards with my mother, who has an identical set, and I still had the problem on my computer. I've also tried my mouse and keyboard on my laptop and they worked perfectly.

This is what I have tried all to no effect: Changing the port of the USB receiver, rebooting my computer, uninstalling the software, reinstalling the software, and replacing the batteries.

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  • fuzzybeef Feb 10, 2009

    I have the same exact problem. Vista 64, Quad-Core w/ 6GB of RAM - so it *can't* be a resource/memory issue. However, I have noticed it dropping out during somewhat CPU-intensive tasks.

  • Anonymous Feb 18, 2009

    Mouse works fine for a minute or two, then freezes. unplugging/replugging the dongle fixes it for another couple of minutes (sigh).



    Same problem with usb2 and USB off of motherboard

  • Anonymous Feb 28, 2009

    I have 4GB of RAM and it still pauses. Very expensive POC.

  • drake665 Mar 07, 2009

    Microsoft Wireless Laser Mouse 6000 v2.0 just freezes up on me. It happens 3, 4, 5 times every half hour. Pretty annoying. I've replaced the batteries, updated the driver, and restarted. Nothing helps. I shake the mouse, and tap it down on the mousepad, and it unfreezes. Help??

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One thing to note is that the receiver operates on the 2.4GHz band, as do most wireless networks. I have found that this is a cause of my intermittent issues with this device. Operating in the 5GHz band for wireless (N) should fix this.

Posted on Jan 06, 2013

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I had the same problem wth the mouse. In desperation I moved the USB sender from the back of the PC to an unused USB port on my HP L1940T. Lo and behold, problem has gone away, but I suspect more by luck than judgement. David.

Posted on Apr 02, 2009

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Hi, I'm not positive but it sounds like your memory needs to be incr4eased. How much memory do you have installed now? This effeminately would cause the problem. Bud

Posted on Jan 05, 2009

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