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If it attempts to feed and expecially when you hear a cricking sound. It means that the paper guide it too tighten that it holds the paper. Try to loose up the paper tray guide. Are you using a paper tray. If not, put small paper or change the correct setting of the paper size setting to auto detect if any.
My first suggestion to you is to remove, clean, shake, and reinsert the ink cartridges, then allow the printer to self align. Follow your manufacturer's recommendations for removal and insertion of the cartridges.
The dragging of colour that you mention is most likely attributed to the rollers which feed the paper. If one is dirty, it will affect the paper's print quality. The way that I suggest to fix the problem with dirty rollers is to obtain a long, continuous piece of brown paper towel (utility towels, like you find in factories) and insert the end of the paper into the multi-purpose feed, then feed it into the printer for a few seconds.
Once the paper towel has fed into the printer, extract the paper manually by pulling on it in the opposite direction of feed. Repeat this process a few times and the rollers will be clean, and the color scrubbing problem should cease.
1. Turn the printer off and open the access cover. 2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.) 3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.) 4. Watch the paper as it feeds through and try to determine where the jam is occurring. 5. Check to see if all the rollers are turning.
If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6. If not, there is probably a feed motor or a gear problem and the printer may require service. 6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. 7. Turn the printer off. 8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers. 9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.
Check for a jam again somewhere in printer unit, rollers, teeth, down back in paper feeder area. I thought i had no jam in my unit either until i got a torch and found the tiniest slip of a shred barely noticeable right in the middle of the teeth/roller. Remeber to turn it off after this, to reset it.