ARPI your the guru please HELP ME I just need to fix this TV
Hi there I got your email from what you posted regarding the Dell W2600
on Fixya. I have the same issue that you had with your set not powering
up. Unfortunately I gave up on Dell after hours and hours of wasted
conversation with some one from India who is more interested in getting
the TAG NUMBER or TAG ID I am getting nowhere with them. Please help me
figure out how to fix the TV. Dell wont do anything because the person
who I bought this TV from on eBay had removed the Tag number and Id
from it the only thing it has is the serial number and Dell told me
that they cant do anything for me. I am very frustrated since the unit
is collecting dust on my desk for the past 2 months since Oct 2008. I
tried everything with no luck especially without the tag numbers that
dell wants. CAN YOU PLEASE HELP ME. I see that you got the same problem
can you tell me maybe how and what you did to get yours fixed. I just
want the TV to power up Please I beg you help me with this, the more I
look at this TV the more mad I get cuz its sitting collecting dust
please reply back to my email. And really Thanks in advance for any
help or information regarding this :) I just want my TV to work again. Please email me back email@example.com
Re: ARPI your the guru please HELP ME I just need to fix...
Dell will replace it if it's less than 3 yrs old but apparently their tech support people are clueless about this and have to be told what they need to look up. The replacement is a nice gesture except if you're like me and paid >$1,000 for this more than 3 yrs ago. I have had TV's > 20 yrs and don't reacall major problems with any.
These instructions were posted on the Dell Community forum http://en.community.dell.com/forums/ " The following in and out of warranty TVs (W2600, W2306C, W2606C) with
the No Power issue must go through Technical Support to initiate the
exchange. Tell the technician to look up the following DSN document IDs
to get the details on the in and out of warranty exchange process:
- 313698 Dell-Branded TVs Out-of-Warranty Repair Procedure -
CTS/CBG/SMB/GTS-T/DOC. Tell them to scroll down to, Dell W2306C,
W2606C, or W2600 TV Replacement for a No Power Issue
- 329986 TVs (W2600, W2306C, W2606C) with No Power. New exchange procedure - TV and Home Theater - Dell Community Forum
* Dell will cover this issue, regardless of the limited warranty
status, for the W2306C, W2606C or W2600 TVs for 3 years from the
original invoice date
* Once past the 3 year date from the original invoice date, we will not exchange the TV
* Units sent as replacements for this issue should be considered in
warranty for 90 days after the replacement or for the remainder of the
limited warranty term, whichever is longer
* You will need to provide to them the following information -
TV Service tag number:
TV Order number:
Reason: Dell LCD TV has the No Power issue
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betaspace, Stop fooling around with the remote! The W2600 is broke. You will not fix it. Here are the options you as a consumer/user have. 1. Dell warranty? Check with Dell and claim premature failure of the set. Maybe they'll tell you to take a hike. Who knows? 2. See if they have a swapout program. You send them your's + some cash and they ship you a refurbished same model in return. 3 Contract a local TV/LCD monitor service center that knows forwards and backwards all about SMPS's/CCF lighting and their inverter power source. That's about all I can tell you to do. If you ever need to ship any kind of plasma or lcd display follow this rule! NOTHING but a layer of pure AIR 4" thick should ever be allowed to contact the viewing screen. Only AIR! No feather pillows! No styrofoam popcorn shipping material! No crumpled-up newspapers! Nothing but AIR! I'm louie12fix on fixya or lmistyrel@ aim.com
There is no fix for the W2600. It has a power supply problem.
For sometime Dell was replacing the tv's with new ones, but don't think they are anymore. If you go to the Dell Forum and type in your tv you will see the amount of people that have had the same problem. Unbelieveable. As a matter of fact, Dell is not even making TV's anymore. Guess they gave up. They cannot be fix, cannot get the parts for it.
It is not service codes that you need. The set is not matched to the broadcast standard where you are located.
Many of the flat panel TV models work with a PC interface for the factory setup. If any parameters have changed with the age of the set, the fault is failing components, and not adjustments to be done. Over-compensating for a fault is not a fix.
As for your TV set, if I recall correctly, the factory service setup is done through an interface to a PC with the service software. The interface on some sets works with the HDMI cable, a USB type connector, or a serial connector, or the back cover has to be removed and there is an interface connector on the processor board.
I have had the Dell W2600 for about 4 years. My remote for the Dell stopped working after 16 months. Since I was using cable I used the cable box remote. However, about 6 months ago a dark shadow appeared on some parts of the screen but the tv was still viewable. Shortly after, my power light would suddenly go out and then come back on after a minute or so. The problem got progressively worse until tonight it was off for most of the show I was watching and would come back on briefly. I popped the rear cover off and removed the metal shield and found most of the wires on one of the wire harness coming from the power supply board burned so badly the insulation was gone and the plastic connector assembly on the board melted. Because of the nature of modular board construction the power supply board and wire harness would need to be replaced and that doesn't necessarily mean the cause was fixed! To me this is a safety hazard. The TV is definitely out of warranty but I wouldn't expect this type of hazard problem. FYI, the parts I can read are made in China....what's new!