Question about HP OfficeJet d145 InkJet Printer

2 Answers

Scanner failure I have a hp deskjet d145 and it just keeps saying scanner failure. When I press the copy button it says warming up and I hear a click inside. Then it starts to pull the paper in and then it says scanner failure...help! I just bought new ink for this and don't want it to go to waste!

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  • Anonymous Aug 19, 2008

    ..yes i do ...this d145 is a pc of ****!...how do i clean under the glas??...take this thing aPART???.....jEEEZ, i'LL NEVER GET IT BACK

    together!!

  • claraward Aug 26, 2008

    It says scanner failure..turn pwer off and on again , but that does not help.

  • Anonymous Sep 06, 2008

    scan failure we need to turn off and on bt it does not the solution

  • rstulgate Sep 21, 2008

    My hp officejet d 145 says...scanner failure turn power off & on again....this does not help. I have tried to reinstall the software, this does not help.

    rstulgate@yahoo.com

  • ELD405 Oct 12, 2008

    I have the same problem. How do I solve this?

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2 Answers

It's a pretty common problem for this model printer. clean the flatbed glass inside will help and if possible clean the mirrors on the scanning head will completely solve the problem. Just remind, don't use any solution. And there is a very small chance is the granding wire connector loose. Good luck.

Posted on May 12, 2007

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  • Master
  • 2,985 Answers

I assume from your remark you are using this as a stand alone device or are you connected to Computer? If you are using as stand alone try through the computer. If you are using it through the computer then simply re install the software. If you are using it as stand alone only. Contact the makers website for more detailed support.

Posted on May 11, 2007

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1 Answer

HP 7410 All-in-One Printer A 'Scanner Failure' message is desplayed on the printer's front panel


I know i'm not going to get 4 thumbs up for providing this resolution because it seems like a hardware problem but what the heck you need some sort of help so here goes.

This error usually occurs when trying to scan or make copies. The scanner bulb is not hot enough or the electrical conditions are not suitable for the HP All-In-One product. Follow the instructions listed below to resolve this failure. The scanner lamp lighting should be viewable under the scanner glass right or left corner.
  1. c00439542.jpg 1 - Scanner lamp lighting 2 - Scanner glass If the scanner bulb does not light up, the HP All-In-One product may be defective.
  2. Make sure that the room temperature is suitable for the HP All-in-One product. Perform a Power Cycle on the unit by following the steps below:
    1. Turn the unit off.
    2. Unplug the power cord from the unit.
    3. Wait 30 seconds, and then re-connect the power cord to the unit.
    4. Turn the unit on.
    Check the power connections:
    1. Make sure that the unit is connected directly to the wall outlet and not to a power strip.Try a different wall socket.
    2. Every PC provides a standard power cord; it is possible to use it to check whether the electrical failure is prompted by the cord or not.
  3. If the Warming up or Scanner failure error messages persist, please move the unit to a different room or building to verify that the building (or room) is grounded properly.
  4. If your HP All-in-One product uses a external power module, check the power module part number against the part number listed in the User Guide to ensure the proper power module is being used. If both part numbers do not match and your product is still under warranty, please click the Contact HP link at the top of the page. If your product is out of warranty, please click the How to Buy link at the top of the page. c00458738.jpg
  5. Perform a Partial Reset by following the steps below:
    • Unplug the power cord from the HP All-in-One product.Press and hold the appropriate button combination for your HP All-in-One product. The appropriate combination for your model can be consulted in the HP All-in-One Products - Performing a Partial Reset of the All-in-One document.While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-in-One unit displays the Partial Reset message.
    Make a test copy of any document.If this copy is successful, the scanner mechanism is functioning correctly.If the error appears again, Follow the below troubleshooting
Noisy scanner This failure can occur when the HP All-in-One product is initializing.Every time the unit is turned on, the scanner carriage should move. Sometimes, when the scanner carriage returns to its home position, the carriage could crash and make a loud noise.Within a few seconds, the unit gets blocked, and the front panel display shows a Scanner failure message.Scanner noise could also be caused by the scanner sensor inside the HP All-in-One product being damaged or not properly in place.To solve this failure, follow the steps below:
  1. Perform a Power Cycle on the unit by following the steps below:
    1. Turn the unit off.
    2. Unplug the power cord from the unit.
    3. Wait 30 seconds, and then re-connect the power cord to the unit.
    4. Turn the unit on.
    Make a test copy of any document by pressing the Start Copy (black or color) button.
    • If this copy is successful, the scanner mechanism is functioning correctlyIf the failure remains unsolved, skip to the following step.
  2. Perform a Partial Reset on the unit by performing the following steps:
    • Unplug the power cord from the HP All-in-One unit.Press and hold the appropriate button combination for your HP All-In-One product. To know the proper combination for your model, check the HP All-in-One Products - Performing a Partial Reset of the All-in-One document.While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-In-One unit displays the Partial Reset message.
    Make a test copy of any document by pressing the Start Copy (black or color) button.If this copy is successful, the scanner mechanism is functioning correctly.
  3. Now if this still doesn't resolve the issue then it's a definite hardware problem my request would be regardless of the thumbs up,call up hp at 1800-474-6836 and ask for their upgrade machines because u'll get a machine with a 50-60% discount and an extended warranty with a 70-80% discount or u may get a warranty for the next two years for $1....Sorry if I can't help you

Oct 05, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

What does it mean when it says scanner failure?


Hello it means that the scanner bulb temperature is too low or there is some internal or external electrical malfunction.Try these solutions.
1.Check the scanner light.Make a color copy of any document by pressing the Start, Copy, Color button on the product control panel.While the product is making the copy, lift the scanner lid slightly to see if the scanner light is visible.
2.Make sure that the room temperature is suitable for your device
3.Perform a Power Cycle on the unit by following the steps below:
1.Turn the unit off.
2.Unplug the power cord from the unit.
3.Wait 30 seconds, and then re-connect the power cord to the unit.
4.Turn the unit on.
5.Make a color copy by pressing the Start Copy Color button on the control panel.
4.Check the power connections.Disconnect the power cord from any power strips or surge suppressors and then plug it directly into a wall outlet.Try making a color copy by pressing the Start Copy Color button on the product control panel.If the error message displays again, temporarily move the product to a different room, or plug the power cord into a different wall outlet.
5.Perform a partial reset
1.Disconnect the power cord from the product.
2.Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
3.Try making a color copy by pressing the Start Copy Color button on the product control panel.
6.Perform a semi-full reset(Performing a semi-full reset deletes any saved phone numbers on the product).
1.Disconnect the power cord from the product.
2.Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
3.Try making a color copy by pressing the Start Copy Color button on the product control panel.
If nothing of these works and you still see the error you should take your printer to support service for repairing the parts.

Feb 08, 2010 | HP OfficeJet d145 InkJet Printer

1 Answer

Scanner failure


Since when this problem started (have you done any updates or instalation of application,), Have you try Reset the Printer after replug and power on.

Please find updates for your Printer from the Official website of HP

Also check out if you can go for Reinstall the Printer (best option): HP- D145 Officejet

Nov 01, 2008 | HP OfficeJet d145 InkJet Printer

1 Answer

Scanner failure


replace the scanner or the whole unit. only way I have found is to replace the top half of the machine

Oct 16, 2008 | HP OfficeJet d145 InkJet Printer

1 Answer

Scanner failure message.


Scanner Failure, Power Off and On' Message Displays on the Control Panel when Copying or Scanning


Issue
The message 'Scanner failure, Power off and on' displays on the control panel of the product.
This error usually occurs when trying to scan, to make copies, or during the product start up.
Try the solutions in this document until the issue is resolved. It is not necessary to continue to the next solution if one solution resolves the issue.
Solution one: Check the scanner light
Make a color copy of any document by pressing the Start Copy Color button on the control panel. While the product is making the copy, slightly lift the scanner lid to see if the scanner light is visible.
CAUTION: Do not look directly at the light. It is not necessary to completely open the lid to see the light.
If the scanner mechanism moves across the scan bed, but the light is not lit, click here to service the product .
Solution two: Check operating conditions
Extreme temperatures can affect the operation of the product. Make sure the operating conditions match those recommended in the User Guide provided with the product.
Solution three: Check the power connections

1.
Make sure that the product is connected directly to a grounded wall outlet and not plugged into a power strip.
2.
Make a color copy by pressing the Start Copy Color button on the control panel.
3.
If the error message persists, temporarily move the product to a different room or outlet, and then make a color copy by pressing the Start Copy Color button on the control panel.
4.
Check the part number on the power supply to make sure that it matches the part number listed in the User Guide.

Solution four: Perform a power cycle

1.
Turn the product off.
2.
Unplug the power cord from the product.
3.
Wait 30 seconds, and then reconnect the power cord to the product.
4.
Turn the product on.
5.
Make a color copy by pressing the Start Copy Color button on the control panel.

Solution five: Reset the product
Follow these steps to reset the product.
Step one: Perform a partial reset

1.
Unplug the power cord from the product.
2.
Press and hold # and 3 while plugging in the power cord.
3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.
If the partial reset resolves the issue, do not continue to the semi-full reset.

Step two: Perform a semi-full reset
CAUTION: Performing a semi-full reset deletes any phone numbers that are saved on the product.

1.
Unplug the power cord from the product.
2.
Press and hold # and 6 while plugging in the power cord.
3. Make a color copy of any document by pressing the Start Copy Color button on the control panel.

Solution six: Service the product
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Mar 05, 2008 | HP OfficeJet d145 InkJet Printer

1 Answer

Scanner failure


scanner failure, turn unit off and back on, does not help

Oct 01, 2007 | HP OfficeJet d145 InkJet Printer

2 Answers

HP OfficeJet D145 unable to print or scan


It could be the bulb. Sometimes disassembling the scanner and thoroughly cleaning the glass and mirror will help.

Jul 20, 2007 | HP OfficeJet d145 InkJet Printer

1 Answer

Scanner failure


Checxk the manual for FAQ's Check makers tech help site,looks like a service job

May 10, 2007 | HP OfficeJet d145 InkJet Printer

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