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Ipaq 4700 active sync problems

I have an IPAQ4700 which I have had numerous problems with since purchasing in 2006. It will no longer active sync to my pc via the original cable. On the advice of the supplier I then bought a separate usb connector cable but it still doesn't work? How can I rectify this?

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  • lizbriscoe Jan 02, 2009

    Thanks, tried all of this but still not working - not a blip of recognition on any of my usb ports?

  • valpress Mar 02, 2009

    What are the security settings for iPAQ 4700 - I have a message: "The page you are looking for cannot be found" ( no Internet connection)

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  • 379 Answers

I can try to help you , first are you using xp or vista ? and which version of active sync ? i found that after upgrading to active sync v4.5 my ipaq 4700 refused to sync , i have xp home , so by trial and error i learned several things , i tryed my usb cable in every usb slot i had , only to find some usb ports are more friendly to certain devices , for a lack of better terms , i deleted all partnerships in active sync , found that i needed to make sure active sync is not running on ipaq , go to settings / memory / running programs on the ipaq , stop all running programs , turn the ipaq off , then on the pc made sure firewall not locked , plug usb cable into pc , i leave mine in a port permanently , plug into the ipaq , it automatically turns the ipaq on , then i see 2 icons in pc system subtray start blinking , at that point i know sync is going to work , then active sync icon starts turning , lit up in green , and asks do you want to create a partnership , yes , follow prompts , and thats what has been working for me , now if i was to put the usb cable into a different port , no doubt it would give me grief , and the same thing with my phone and active sync , make sure active sync is not running on the device , sometimes i have to reset the unit , ipaq or phone , make sure unit is turned off them make the connection , give it a try .

Posted on Jan 02, 2009

  • Rick Byrd
    Rick Byrd Jan 03, 2009

    hi liz , been at forums and the HP support site , looking for this active sync issues , i didn't get what operating system you had windows mobile 2003 SE ? and XP or Vista . i'd like to continue offering suggestions , help get you fixed and change the vote . some things if you haven't tried yet would be to check start / programs / active sync / tools / options / PC tab / where it says use this pc , is your pc NAME showing up ? from that page click options , check enable pc to sync using this connection ., also the drop down box - set to usb . click ok . close active sync . click start / programs / ipaq back up / it will scan your files , when done , you see everything is checked , where it says FILE , a little box with 3 dots in it , click that , give it a name , set a location , to a sd card or cf card only , not the ipaq itself , click ok , click back up . at this point we can do a hard reset and restore your files later if need . if none of the previous things solved your active sync issues , do a hard reset , then on your pc , i would like to un-install active sync , reinstall active sync v4,5 , if you don't have version 4.5 ,

    http://www.microsoft.com/windowsmobile/e...

    download it here , after you have reinstall v4.5 and done a hard reset on your 4700 , please try it again . if you do sync up ok , you might want to check all your drivers and software / bios updates from HP ,

    http://h20000.www2.hp.com/bizsupport/Tec...

    as before , If you are running ActiveSync 4.0 or later and personal firewall
    software on your personal computer, please add ActiveSync to the
    firewall program’s exception list. On your personal computer, in ActiveSync, select File > Connection Settings.
    Confirm that usb is selected as a potential connection method.

    please post back with results . thanks



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