Ipaq 4700 active sync problems

Jan 03, 2009

- hi liz , been at forums and the HP support site , looking for this active sync issues , i didn't get what operating system you had windows mobile 2003 SE ? and XP or Vista . i'd like to continue offering suggestions , help get you fixed and change the vote . some things if you haven't tried yet would be to check start / programs / active sync / tools / options / PC tab / where it says use this pc , is your pc NAME showing up ? from that page click options , check enable pc to sync using this connection ., also the drop down box - set to usb . click ok . close active sync . click start / programs / ipaq back up / it will scan your files , when done , you see everything is checked , where it says FILE , a little box with 3 dots in it , click that , give it a name , set a location , to a sd card or cf card only , not the ipaq itself , click ok , click back up . at this point we can do a hard reset and restore your files later if need . if none of the previous things solved your active sync issues , do a hard reset , then on your pc , i would like to un-install active sync , reinstall active sync v4,5 , if you don't have version 4.5 ,

http://www.microsoft.com/windowsmobile/en-us/downloads/eulas/eula_activesync45_1033.mspx?ProductID=76

download it here , after you have reinstall v4.5 and done a hard reset on your 4700 , please try it again . if you do sync up ok , you might want to check all your drivers and software / bios updates from HP ,

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=435990&prodTypeId=215348&prodSeriesId=420534&swLang=8&taskId=135&swEnvOID=2050

as before , If you are running ActiveSync 4.0 or later and personal firewall software on your personal computer, please add ActiveSync to the firewall program’s exception list. On your personal computer, in ActiveSync, select File > Connection Settings. Confirm that usb is selected as a potential connection method.

please post back with results . thanks