Question about Microsoft Xbox 360 Console

1 Answer

Xbox 360 scratched disk

I just bought an xbox 360 arcade for my son for Christmas and we go rent the first rented game from our local video store. He's playing it for about 20 min. and starts complaining that theres something wrong with the xbox. we hear a grinding like noise and the game says unreadable disc. He takes the game out and notices a ring scratch on the disc. So we take it back thinking that it's just the game and get another one, get it home and he starts playing and once again same problem. He also played his madden 09 and arcade game that came with the bundle for about 8 hrs since he got this on Christmas eve and neither one of those disc are scratched, but he's scared to play them now which I don't blame him. I immediatley went online and am now reading alot of complaints on this same problem. The question I have is is this a fixable problem? And could you PLEASE give me some advice on what to do? Thank you.

Posted by on

  • Anonymous Jan 13, 2009

    I bought my second xbox (arcade version) on friday (4 days ago)...only because my first has been sent back for the 5TH TIME!!!!! (i.e. 3 red rings). Much to my suprise...i too got the disc read error after only about 3-4 hours of gameplay. I am in the same boat you are...GOW 2 had a ring that looked like is was "scratched into the disc". I NEVER had a problem playing GOW 2 on my oringinal console....I know this console scratched my game and im P.O.'d......

  • Anonymous Jan 18, 2009

    same ****. no fix?



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 1,175 Answers


If the xbox is under warranty ( Microsoft has extended coverage on those) , have Microsoft fix it.
If it's older , you'll need to find a service that fixes 360s
If the case seal is broken Microsoft wont cover any warranty issues

Posted on Jan 02, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I just bought gun for 360 used an it won't read it

The disk is so scratched that the xbox can't read the security sector so the x box thinks its a media CD. I would return the game for a better one. Or you can take the game to blockbuster or game stop, anyplace that rents out games or movies and you can have then run it on their DVD buffering machine.

Jun 02, 2010 | Microsoft Xbox 360 Console

2 Answers

Xbox asks me to clean game with soft cloth on one gaodthieleme, others play fine

Take to blackbuster and they will repair ur cds dvds on their machine it costs 3 pound

Apr 23, 2010 | Microsoft Xbox 360 Console

2 Answers

Unreadable disc

Sounds like the Xbox is trying to find a piece of data that it need to go further and because of a dirty or scratched disk, it can't find it. If you want to verify whether it's your disk or your Xbox, go to your local game rental store and rent a copy of the same game to see if you have the same problem.

Aug 10, 2009 | Microsoft Xbox 360 Console

1 Answer

Rented games (perfect condition even) wont play. period.

most of the new game disk have security feture to prevent copy. if some one rented and copyed its toast. The console picks this up and will not play it. If you can find some one to mod your console that will get past the security feture it should work but you lose the warnty

Jul 13, 2009 | Microsoft Xbox 360 Console

2 Answers

Xbox Keeps Scratching Disks!!

your unit is still under warranty if you bought it new the best thing to do is call the xbox number and they will send you a fedex box to put it in and send out my xbox took about 2 month to fix and they gave me a free month to their online services hope this helps

Jun 30, 2009 | Microsoft Xbox 360 Console

1 Answer

Scratching disks

The reason for this is you got the crappy Xbox 360 Arcade and it has been known to do that, especially when you move the console while it's on and you're playing it.

Apr 06, 2009 | Microsoft Xbox 360 Arcade

1 Answer

Xbox 360 arcade

I would defenetly take it back to the store becase it can be a problem with the dvd drive. if this is the case it will keep scratching the games.

Dec 27, 2008 | Microsoft Xbox 360 Console

1 Answer

Grand theft auto is not working it loads up but then says i have a dirty disc i think it's something to do wit the xbox 360 ?

is the game rented or is it store bought? Most rented games have problems like that because of people just messing around with the disc cause the dont own it but if its store bought then there is probably a big scratch under the disc lamination.

Jul 30, 2008 | Video Game Consoles & Games

1 Answer

Xbox 360

The Arcade model comes with no harddrive, no hdmi (for digital connection to an HDTV), and I beleive the controller is wired instead of wireless. If you are planning on just playing games then the arcade may be a good choice for you as it's cheaper but you may find yourself wanting a hard drive sooner than later. Without a hard drive you will not be able to purchase or rent movies and you will not be able to download game demos and Xbox Live Arcade games. To compensate Microsoft includes a disc with some of the greatest hits of XBox Live Arcade with the Arcade version. The Pro comes with a 20GB hard drive but still no HDMI. The Elite version has a 120GB hard drive and HDMI. For most people the Pro is the one to get. If you were to get the Arcade then purchase a hard drive later you will pay more than the price of the pro.

Jul 07, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360

Dont worry. All this is, is your son must of tipped over his Xbox 360 console or he moved it, while it was on. In the Xbox 360 there is a default in which the thing that holds the cd and reads it is lose and falls onto the cd and scratches the disk, thats why it is a perfect circle. It happend to me the first day i got the Xbox 360. And also keep the Xbox laid down, it keeps it safer from tipping over and prevents it from scratching it again.
Go to the store you bought the game from and you should be able to get a new one. My store gave me ea skate back. Show them your receipt.
If they dont accept it, you have to call microsoft and send in that game and they send you a new one in the case.

Jan 29, 2008 | Microsoft Xbox 360 Console

Not finding what you are looking for?
Microsoft Xbox 360 Console Logo

96 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles & Games Experts

Martin Murray

Level 3 Expert

1623 Answers

Stu Morris K

Level 2 Expert

178 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Are you a Microsoft Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides