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If there are customer care or other contact numbers, you can use it to call them and ask. Send an e-mail also. If they dont have the code you can try another site. I unlocked my mobile at www.mobileunlocksolutions.com and got the codes within a day.
hi just format your phone by step by step ok! 1St Swich of your mobile then Swich on Quick Ley Press Call Key(Green Key) * And 3 Number Ok ! Problem On Slove E-mail Me OK My E-mail ID = firstname.lastname@example.org
connect your phone to an pc using ur data cable which is provided along with the phone and then switch your phone to file transfer mode. the phone memory and memory card will b displayed as an removable drive. then scan these on the pc by a good antivirus. this will take care of all ue viruses. most of the mobile antiviruses are **** an they dont work.
i myself have an w810i and a scan my mobile with thismethod only.