Question about Canon PowerShot S400 / IXUS 400 Digital Camera

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Canon ixus 55 - stuck in open position after sand intrusion

As said in the subject... a week-end next to sand dunes, and the next monday, the camera cannot close back. when I push the on button, the green led lights on for a few seconds, along with a strange beep. The lens does not move, not screen display, nothing else than the green light and the beep. I opened the camera cover, cleaned the sand superficially, no result. do you have any idea on how to solve this problem? Thanks! Antoine.

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Re: canon ixus 55 - stuck in open position after sand...

DON`T OPEN THE COVERS - YOUR SELF!!...You have to use ESD!!! Your cameras optical-unit needs operation. It`s not "self-made"-project!

Posted on May 21, 2007

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The problem is that the camera cannot open the front eye, when you turn on the camera it does not come out. and at the end it say lens error, restart camera, but still do the same thing. help cause i want...

Its a common error with cameras with retractable lenses. It could be a grain of sand stuck in the slide parts of the lens. Another cause is accidentally pressing the ON button when the camera is in its case.

The solution is usually "helping" the camera lens to come out. This is a tricky job because it requires putting pressure (by pulling) on sensitive lens parts. If you're not comfortable with that, ask someone else to have a look at it.

I've had one IXUS 860 which could not be recovered from the lens error. The second IXUS 860 had the same error - the lens however moved finally after turning the cap for a bit. In the first case it was sand. In the second had tried to push the lens out while in its case - the ON button was pressed.

Jul 04, 2011 | Canon PowerShot SD880 IS / Digital IXUS...


Working with E18 and cannon cameras

he E18 seems to be a significant flaw in an otherwise great camera.

It is a flaw well know by users of Canon Powershot and Ixus cameras and is currently not acknowledged by Canon as a flaw in camera design.


Canon E18 error happens when the lens gets stuck while trying to extend. The camera will beep a few times and the LCD will display a little E18 in the lower-left corner. The lens gets stuck in the extended position, and refuses to move either to focus the lens or to retract when powered off.

Apparently, people who posted about this incident on forums say they had to send the camera for repair and that Canon has horrible customer support and response time.

The problem usually happens because dirt or sand get into the lens mechanism. But it seems that more and more people are showing, who took great care of their camera, and still started receiving E18 errors.

It seems that the problems have been happening with the following types of Canon cameras:

- Powershot A40
- Powershot A60
- Powershot A70
- Powershot A75
- Powershot A80
- Powershot A85
- Powershot A95
- Powershot A400
- Powershot A410
- Powershot A430
- Powershot A510
- Powershot A520
- Powershot A530
- Powershot A540
- Powershot A610
- Powershot A620

- Powershot S1 IS
- Powershot S2 IS

- Powershot S10
- Powershot S30
- Powershot S40
- Powershot S45
- Powershot S50
- Powershot S60
- Powershot S70
- Powershot S80
- Powershot S400
- Powershot S410
- Powershot S500

- S100 / Digital Ixus
- S110 / Digital Ixus V
- S200 / Digital Ixus V2
- S230 / Digital Ixus V3
- S330 / Digital Ixus 330
- S400 / Digital Ixus 400
- S410 / Digital Ixus 430
- S450 / Digital Ixus 55
- S500 / Digital Ixus 500
- S550 / Digital Ixus 750

- SD20 / Digital Ixus i5
- SD30 / Digital Ixus i Zoom
- SD100 / Digital Ixus ii
- SD110 / Digital Ixus iis
- SD200 / Digital Ixus 30
- SD300 / Digital Ixus 40
- SD400 / Digital Ixus 50
- SD450 / Digital Ixus 55
- SD500 / Digital Ixus 700
- SD550 / Digital Ixus 750
- SD600 / Digital Ixus 60
- SD630 / Digital Ixus 65
- SD700 / Digital Ixus 800
- SD800 / Digital Ixus 850
- SD900 / Digital Ixus 900


If your camera is still under warranty, the best thing you can do is to take it to the nearest official Canon repair shop and Canon should fix it for free.

If your camera is out of warranty, or if Canon refuses to repair it for free (happens sometimes if for example they suspect the camera has not been treated properly) you can try some of the methods listed here to repair it yourself. These simple methods have helped a lot of people fix their cameras.

Before trying any of the suggestions, make sure your Canon has fresh batteries and it is in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.

2) Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.

3) Another method is to tap the padded USB cover part on a hard surface, for example, a desk. It sounds so simple, but very often in works.

4) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended.

Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a "click" as it pops back in place. Power the camera on.

Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a "click". If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.

5) If that doesn't work, there is an online guide for dismantling Canon cameras and fixing the E18 error. (NOTE: Try this only if your camera is no longer under warranty!) It is a great guide with pictures and it can be found here.

There are 2 other guides, one Bulgarian and one Estonian with the take apart procedure for Canon cameras. They are not in english but have a lot of pictures which help with the process.

- Bulgarian guide
- Estonian guide

on Jan 03, 2010 | Digital Cameras

1 Answer

My lens for my ixus 750 is stuck open. when

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here are some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try.

Nov 09, 2009 | Canon PowerShot SD550 / IXUS 750 Digital...

1 Answer

"lens error, restart camera" for canon powershot SD1200IS

problem in canon digital camera ixus 95 is
Do not open Power has never changed the battery and another also does not start

Oct 11, 2009 | Canon PowerShot SD1200 IS / Digital IXUS...

1 Answer


turn on the camera. now press the buttons W and T alternatively. while doing so gently assist the lens assembly to roll in. it will help.
once you get the lens assembly in. shutdown the camera and open it.
its easy if you have the proper tools.
now reach for the lens assembly and reassemble it carefully

Jul 02, 2009 | Canon PowerShot SD890 IS / IXUS 970 IS...

1 Answer

Screen does not show images

A stuck shutter is another common failure mode for digital cameras. The symptoms of a stuck or "sticky" shutter are very similar to CCD image sensor failure. The camera may take black pictures (for shutter stuck closed), or the pictures may be very bright and overexposed, especially when taken outdoors (for shutter stuck open).
To confirm a stuck shutter, put the camera in any mode other than "Auto", and turn the flash OFF (you don't want to blind yourself for the next step). Next look down the lens and take a picture. You should see a tiny flicker in the center of the lens as the shutter opens and closes. If no movement is seen, then you likely have a stuck shutter. If so, please see the following for further info and a simple fix that may help:

Jun 27, 2009 | Canon Powershot SD450 / IXUS 55 Digital...

1 Answer

SD450 is won't turn on, and is stuck with the lens extended

usually dust particles or the slight dislocation of gears..... one of the simplest solution is when you turn the camera on try rotating the lens clockwise very very softly ..... dont force it or it will get damaged....... 90% times it works

Sep 06, 2008 | Canon Powershot SD450 / IXUS 55 Digital...

2 Answers


No you fix or probably camera shop fix either
These little item are considered 'consumable'

The cost of underaking any work assuming part are available is as much as a new[more high specified] replacement

May 07, 2008 | Canon PowerShot SD300 / IXUS 40 Digital...

1 Answer

Canon Powershot sd400 stuck lens

see posting

Jul 03, 2007 | Canon PowerShot SD400 / IXUS 50 Digital...

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