HP Photosmart C5180 will not read new ink cartridge
New ink cartridges obtained from the HP online store were inserted in the appropriate slot and the printer will not read the existance of a full cartridge in place and refuses to print
INK SYSTEM FAILURE OXC19A0022
Re: HP Photosmart C5180 will not read new ink cartridge
With reference to Expert Burti, he has given the solution to your problem.
"Just got off the phone to HP and the issue is resolved *phew*. This waswhat I was told to do for my C5180. First they told me to do a powerdrain. This is done by pulling out the power cable and then holding theon/off button for a minute, then putting the power cable back in (this didn't work). Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. : Have to say it looked like this whole process used up shed loads ofink, so by the time I had finished I needed to replace 3 cartridges! HP were pretty good and were very willing to send out a new printer if the reset didn't work (as the printer is still in warrenty). Hope you get yours sorted too."
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You have to regionalise your printer to work with the cartridges
you have to put in the cartridge code into the printer and only HP technicians can do it
and as your printer is OOW there will be a charge on this
Are you using a factory new ink cartridge?
Please consider the following before you read through the information that I obtained from the HP website.
If you are using a refilled or third party cartridge that may well be your problem.Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
If you are using factory new cartridges, then please call the manufacturers Technical Support for assistance with the warranty on the cartridges
An 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print. Solution:
Press the On button to turn the printer off. Unplug the power cord from the back of the printer. Remove all the ink cartridges. Wait two minutes.
Plug the power cord into the back of the printer. Press the On button to turn the printer on. Install the ink cartridges when prompted. If the error code does not display, the issue is resolved. If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer.
Follow the steps below to remove and replace the empty ink cartridge.
Turn the printer on.
Open the ink cartridge door.
Figure 1: Opening the ink cartridge door
Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch.
Figure 2: Lifting the latch1 - Ink cartridge latch for the black ink cartridge2 - Ink cartridge latches for the color ink cartridges NOTE:
Theink cartridge areas are color-coded for easy reference. From left toright, the ink cartridges are black, yellow, light cyan, cyan, lightmagenta, and magenta.
Pull the ink cartridge toward you out of it's slot to remove it.
Figure 3: Removing an ink cartridge
Remove the new ink cartridge from the packaging.
Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot.
Makesure that the ink cartridge is inserted into the slot that has the sameshaped icon and color as the ink cartridge. The copper-colored contactsshould be facing the printer as the ink cartridge is inserted.
Figure 4: Inserting an ink cartridge
Press down on the gray latch until it clicks into place.
Figure 5: Closing the gray latch
Repeat steps 3 through 7 for each ink cartridge that needs to be replaced.
All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
Close the ink cartridge door.
after Doing this all Follow the next step :-
Please Try This, I am sure it is going to workout.
Resetting the All-in-One Press the On () button to turn off the unit.
Disconnect the power cord from the back of the unit.
Replace the ink cartridges (from the manual for the printer)
Follow these instructions when you need to replace ink cartridges.
To replace the ink cartridges
1. Make sure the HP All-in-One is turned on. 2. Open the ink cartridge door by lifting from the front center of the device, until the door locks into place. 3. Squeeze the tab below an ink cartridge to release the latch inside the HP All-in-One, and then lift the latch. If you are replacing the black ink cartridge, lift the latch on the far left. If you are replacing one of the five color ink cartridges, such as yellow, light cyan (blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center area. 4. Pull the ink cartridge toward you out of its slot to remove it. 5. Remove the new ink cartridge from its packaging, and then, holding it by the handle, slide the ink cartridge into the empty slot. Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing. 6. Press down on the gray latch until it clicks into place. 7. Repeat steps 2 through 5 for each ink cartridge you are replacing. 8. Close the ink cartridge door.
Excuse me--but I would like hp to have a look at this series and come out with a statement.
I did call someone in computer repair i think he said they cannot fix it (I don't remember that part)--but (this I do recall) that it probably needed a sensor to be replaced.
I have another bone to pick with hp--revealing: I did use the quick set up format and did not watch any dvd s on it if they gave them--
one thing I've guessed from all of this--there are several colors that get used up awfully fast, and yellow is one of them--even when we have our default set for black. double check yourselves: I believe that their nice black is created with yellow and other colors as well as the black cartridge.
Since I cannot say whether this was revealed in any of the handouts or an instructional video, if there was one--I don't know that they didn't tell this outright.
To be truly user friendly--I don't think that sort of information should be so buried that a casual user wouldn't know that.
(Sure it makes what they more impressive if you don't know how they do it, but I'd like to think they want us to choose easily what colors we are using, especially when printing 'black' ink!)