Question about HP Photosmart C5380 All-In-One Laser Printer
New ink cartridges obtained from the HP online store were inserted in the appropriate slot and the printer will not read the existance of a full cartridge in place and refuses to print INK SYSTEM FAILURE OXC19A0022
With reference to Expert Burti, he has given the solution to your problem.
"Just got off the phone to HP and the issue is resolved *phew*. This waswhat I was told to do for my C5180. First they told me to do a powerdrain. This is done by pulling out the power cable and then holding theon/off button for a minute, then putting the power cable back in (this didn't work).
Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. :
Have to say it looked like this whole process used up shed loads ofink, so by the time I had finished I needed to replace 3 cartridges!
HP were pretty good and were very willing to send out a new printer if the reset didn't work (as the printer is still in warrenty). Hope you get yours sorted too."
With thanks from expert Burti.
Posted on Jan 02, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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