Question about Microsoft Windows XP Home Edition

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Printer spooler stopped

Tried starting the printer spooler from the services screen and came up with the following error :

Error 1075 "The dependency service does not exist or has been marked for deletion"


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The spooler service is responsible for managing spooled print/fax jobs.
The spoolsv.exe file is located in the folder C:WindowsSystem32.In other cases, spoolsv.exe is a virus, spyware, trojan or worm! Virus with same name:
VBS.Masscal.Worm (vbs)

It might have attempted to 'replace' (not really, but sort of, in order to use it as a cover for DOS attacks) your original spoolsv.exe when your computer got infected.
The most likely explanation of your current problem is that Regcure had cleaned it up, or has marked it to be kept in it's vault.

Regcure actually did what it was supposed to so don't think there is a problem with that program, although I tend to use the registry cleaning option within nCleaner instead, as a lot of these 'Registry Optimizers' tend to do a 'Free Scan' then report 'False Flag errors' and try to charge people to fix them.

First thing to do is download Spybot, then, (in this order) install it, Check for Updates, download them, disconnect completely from the internet (completely, take out the ethernet cable, or turn of your wireless connection), Scan for Problems (takes 20-30 mins or so, let it finish and don't use your computer during this), Fix Selected Problems, press the Immunize tab, Press Immunize. Reboot.

Now you are free of Spyware. If you had a worm/trojan, you're antivirus software would have detected it. (I use Avast antivirus, it's free and does everything for you)

Now try to Start the Spooler Service in Service Manager again. If you still can't, then you need to replace spoolsv.exe, so your operating system knows what to do with the requests from the printer.

The only surefire way to do this is to try running scannow, to replace any missing system files, from yourWindows install disk. Put your install disk in the drive and hold the leftshift key until the drives lights stop blinking (will prevent the diskfrom auto loading), or let it load and then exit the install screen.Then click Start > Run > and type sfc /scannow (note there IS a spacebetween the sfc and the /)

This will start a scan of the system files and will replace any that it finds are missing.


Reinstall the printer and reboot if necessary.

Hope this helps!

Chris (ziraffa)

PS I don't know if it is possible to do this, but if you don't have a Windows install disk, then you might want to try copying the spoolsv.exe file from C://Windows/System32 in another computer that is running the same operating system and pasting it into the same folder on your computer. I've never tried this, but it is what I would try if I definitely could not load a Windows install disk in this situation. Definitely try and use a disk first though, if at all necessary.. :)

Posted on Jan 02, 2009

  • chris grams
    chris grams Jan 02, 2009

    Oh, and you won't need to disconnect from the internet every time you use Spybot, it's just in this case there is a (remote) possibility that the problem originated from a dodgy file involved in executing DOS attacks.


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To resolve this issue, follow these steps:
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