Question about Xerox DocuColor 12 Color Copier

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Error Code 10-399

When I turned on my machine DocuColor 12 error code 10-399 comes on the display

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  • paghorashy May 11, 2010

    The code indicates the the cooling fan for the Fuser has failed 3 times and is in a shut down mode. If you have a service agreement with Xerox you should call and have a Tech come and look at the Machine.

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Hello sir; The problem you have can be reset, just follow the steps as below;
1, power on the machine.
2, while hold down the 0 key, press start.
3, enter the access number 6789
4, click onNVM reset/NVM initialization.
5, enter 777-018 press start.
if still have problem let me know

Posted on Jan 06, 2009

  • manuel Oct 17, 2011

    io non riesco a risolvere il problema

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Plase may problem xerox dc12 error code 10-399 help me every man

Posted on Jun 28, 2012

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Posted on Jan 02, 2017

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