I have bought a toshiba A135 S-4527 laptop in july 2007. it has a 1 year international limited warranty. just 2 months after its warranty got over, my laptop stopped working. when given for service, they told me that the problem is with the motherboard and i have to replace the motherboard. although replacing the motherboard costs more than 50% of the total cost of a laptop, i was willing to pay the sum because a lot of important data is there in my laptop. now, here comes the problem. they are telling me that the mother board model suitable for my lap is not available now. just 14 months from buying, is this the type of customer service you expect from toshiba ? and so, now i'm in a dilemma of losing all my important data along with my laptop.
THIS IS A VERY SERIOUS ISSUE, SINCE YOU ARE PAYING A WHOLE GOOD AMOUNT IN BUYING A COMP. AND YOU ARE NOT GETTING ANY SUPPORT OR SERVICE FROM TOSHIBA...I SHOULD SAY, YOU MUST THINK TWICE BEFORE BUYING A LAPTOP FROM TOSHIBA.. does anyone else feel the same for toshiba??
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Re: UNRELIABLE SERVICE FROM TOSHIBA
Have another way you can even get the files you have on your laptop, first>
remove the hdd / Hard Drive from laptop, 2nd >you buy a mobile External Storage for
the laptop hdd, you must spend big this is cheap not only matches the mother
board too expensive.hopefully it helped a lot to you..good Luck
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Whoever told you that was pulling your leg. In our company we still register machines that have been omitted from registration 2 years after the purchase date. Machines have at least 3 years guarantee from date of sale and maybe a year's warranty with the place you purchased it from. Have you contacted Toshiba directly?
I have personally worked on over a dozen of this model, all of which were "Display Models" for some reason, all from either Wal-Mart or Best Buy. The laptop getting dropped probably has nothing to do with it, several models from the last two or three years from both Toshiba and Dell have had major issues with HDDs becoming corrupted or damaged internally for NO reason, but for some other 'strange reason' neither of them will acknowlege these obvious design flaws.
I would think going to some place like Tigerdirect.com and looking for a new one (not a Dell or Toshiba) would be a smart idea- Cut your losses and list that dead one on ebay "As-Is'
Legally yes...you need to send them legal notice of intent that you will take leagal action if th eunit not fixed on time and if the unit kept broken you will take it to outside service tech and charge them. The state that if you take it more than reasonable times for the same issue you can take it to repair service and charge them or it or get your money back cehck with local attorney for more details on consumer actions.
I found where the cmos battery is located. By the Toshiba tech support website , it's next to the PCMCIA Slot, just behind it. To get to it, Take off LCD, keyboard, top palmrest, hard drive, battery, memory, top power cover,switch board, modem, network. and some others. Too many to describe here. Items to remove not in order. I Have the service manual downloaded already.
Gateway laptop is really ****.
I bought Gateway MX8711 in March 2007, after 6 months i use it...the hard disk failed.
Gateway replaced a new Hitachi hard disk for me but not more than 8 months and it failed again.
Gateway told me that i have no more warranty because the repair warranty is only 90 days.
I bought this laptop and use it not more than 2 years, the hard disk was failed twice.
Usually Hard disk manufacturer provided 3 years warranty for the hard disk. The manufacturer year of the hard disk is May 2007....they should able to help because the har disk not more than a year being used...but they don't. This is really bad customer service and not fair to the buyer.
I will not buy any Gateway products anymore....i swear.