hey all,..Just like that, my razr doesn't work anymore...no water damage, not bumps or anything else. When I open it up and try to hit any key, either nothing happens, or the voice recorder starts. One or two keys have worked since this happened two days ago, but they only worked that one time. I have tried taking out the battery for a day and blew out the area where the battery is with compressed air, but nothing changes. What can I do?
48 Other Users Have The Same Problem
Comment by mitch006, posted on Jul 24, 2008
I have the exact same issue.
stlcards.michelle@gmail.com
Comment by jayfarrlo, posted on Jul 12, 2008
Mine did the same thing.If I slapped it against my palm it would work again for a call or two. Worse than that was when I got the bill from the time frame that the phone was messing up it was three times more minutes than I had ever used before! I think it was getting "stuck on" and I had to call people back many times after it started recording while I was talking. The company finally replaced mine, now I have to fight over the bill!
Comment by IRIE292, posted on Jul 12, 2008
ONLY BUTTON ON KEY PAD THAT WORKS ON MOTOKRZR TIS #1, #2 AND #0. pHONE FELL IN WATER 2-3WEEKS LATER IT DRIED AND WORKED. GOT SLIGHTLY WET AGAIN AND END RESULT IT STOP WORKING FOR THE MAJORITY OF PADS. WHAT CAN I DO?
Comment by plieswifey42, posted on Jul 12, 2008
my phone has been droped in water and its dry but the buttons on the phone don't work
Comment by coachquake, posted on Jul 11, 2008
my razr motorola v3 went into voice record only till it fillrd up. Now no button works except one responding voice record full. I was forced to buy this phone with the t-mobile purchase as you go. They say too bad. Am I out of luck, so to speak? Ed from Tahoe
- voice record thing keeps popping up
- volume keeps moving
- none of the keys work except power off?
Here’s what’s going on:
The phone has these three silver buttons on either side of the flip. They internally have soldered connections, and those connections are getting triggered either due to water, or due to lint accumulated in your phone (yes that’s what happens when you keep it without cover in your pocket and bags). The lint and muck gets moist with humidity (rainy weather etc) and causes the same. It’s something like a ghost sitting somewhere continues to click a button. Why the power off works is because that is the only button that overrides all others.
I had the same problem and was able to fix it. It’s nota fluke, because post that I have fixed 2 more phones with similar problem, which were lying dead-unused with friends because the service center was asking for more than the phones weight for fixing it.
What to do:
Don’t try this at home until left with no other option, because opening the phone yourself is.. Anyway here goes:
Use same opening procedure as slotdoctor did in his post:
First things first –
1 - Take out the battery.
2 – Allow phone to dry. At least the water that entered it from the rain, tub, pot, or your baby’s saliva. If you don’t have access to sun, place it overnight next to the fan exhaust of your laptop and leave the virus scan or disk defrag on (to keep the fan running what else)
Get cracking it:
On the LCD side, you need to take the top apart. Take the 4 front tiny rubbers from the big LCD, one in each corner then you will need a special STAR screw driver, if you don’t have one, buy/beg/borrow/steal. Then you will need to use a blade of very thin flat screwdriver to insert in the thin area on the sides of the panel (where the silver buttons are located). I saw a YouTube demo of the same, don’t remember the link though, but you can find it. While you try and open it, think like opening an oyster if you have seen oneJ.
Clean it:
Once you succeed opening it, you will find that the three that is done, you will see that the back of your LCD, some connecting bus wires (and a lot of lint all over). Don’t touch anything. Use a clean soft makeup brush to get rid of all lint. While you do that, the silver buttons will fall off! That’s ok. Then you’ll find small electronic click buttons exposed where the silver buttons fell off from. Total 4 such buttons (the volume silver buttons has 2 electronic buttons underneath). Notice 4 soldered legs/terminals on each of these click buttons, and identify the terminal pair that has stuff between those terminals, most probably the one that was making the ghost clicks. Use a wooden toothpick to clean. No alcohol or water. Then blow away the scrapings (no spitting). You’ll be tempted to, but don’t go about poking the tooth-pick all over to try and clean every speck. And don’t even think about trying to clean all terminals. Just concentrate on the button that was giving ghost clicks.
Test!
Before you start re-assembling: test. Put back the battery, switch on, and hopefully the ghost clicks are gone.
Reassemble
If you remember what you took off, assemble back.
- UK
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Comment by ace61502, posted on Mar 10, 2008
Comment by ace61502, posted on Mar 10, 2008
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Good luck.
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*#9999#
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What I did was charge the phone entirely. Turn it off. Take the SIM card out. Then turn it back on again and let the battery run out. Keep turning it on until the battery is entirely out, like 3-4 more times. Then unscrew the back of the phone with a star bit.. BE CAREFUL to not strip the screws. Then use an aerosol air and spray away the dirt and particles in inside the phone. Or you can just blow with your mouth, that's what I didn. You may have to improvise getting the phone apart. Try turning the phone on again, even though the battery is dead. Then slide you SIM card back in and charge the phone for until it will turn on. For some reason it worked for me. I had water damage previously on the phone but I got it working again. Then out of know, I did nothing to it, it just froze up and none of the keypads worked, only the power button. Give it a shot, its worth a try at least.
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any questions you can email me @ bobby072089@aol.com
robert noren
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anyways cleaned it with compressed air can and alchohol and taking the connectors on both sides of camera worked for me.
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1. remove the back of your phone
2. remove the battery
3.bang the part of your phone directly below the battery about five times.
4. put the battery back in.
5. put the cover on.
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I tried a few things but this worked.
The temp fix.
I broke down the razr, took the key pad face off, reassembled it without the face pad, turned it on and pinched the right side of the phone's housing next to the naked keypad and was able to use all the buttons.
I'm sure this works because the flex cable is faulty.
But I am not going to buy and install a new one. This phone, the razr v3 is a piece of trash.
It was built to fail.
Be carefull as to not scratch the surface of the keypad while using it as I described though.
Although this is in no means a permanent way to use the phone, it will give you access to your phone book and etc so you can copy any needed info to your computer before you buy a new phone and slam dunking your razr into a dumpster.
Nick Neo
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Razr sucks
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My phone suddenly went black...no buttons worked...so after reading all of this, I took out the battery...no success...then I smacked my phone on my knee 5 times as suggested above and the thing worked! I am laughing my head off....haha
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My 6 month old son had chewed on my wife's phone and I guess saliva went into the phone. The keys stopped responding. After trying banging against the knee and drying with a blower to no success, I put the phone on the electric stove for about 3 minutes at medium high temperature. (no battery and no SIM , back cover open)
After that I turned on the phone again and the keys started working.
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This is much trickier as the bottome section is pretty well sealed together around the voice-receiver so there is SIGNIFICANT risk of damaging your phone beyond repair. Once you open your phone you have already voided the warranty, so be warned! You will not be able to pull the whole backing off, but you need to pry it far enough to disconnect the cable connection on the NON-FIREWIRE plug side. As I said, pull too hard and your phone is toast. Cleaned this twise with alcohol and life is good. Oh, and DO NOT remove the little rubber cover on the bottom left of the back. I did, thinking there was another screw, turned out it is an external antenna port, but mine popped right off and screwed up the whole antenna array. Took quite a while frigging with it to set it correctly back into position (sans port attachment). We will see how long this all works.
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48 Other Users Have The Same Problem - Continued
Comment by jpeck8, posted on Jul 04, 2008
my razor v3 brand new, key pad quit working i peaked back behind the white sticker in the battery bay and the flex connector is loose
Comment by brentcrane, posted on Jul 01, 2008
keys dont work except on and off button only (red Button)
Comment by Guest, posted on Jun 29, 2008
My Razr V3XX just randomly stopped working. None of the keys work at all, except the on/off key and the number 7 keeps getting hit even though i don't push it. In fact, if i DO push it, it doesn't work. Weird. Well I tried all the solutions on here except for taking my phone apart (due to being technologically challenged) and nothing works. So any other ideas? No one should ever spend money on a razr, they're terrible phones.
Comment by pgomez, posted on Jun 24, 2008
Dropped my Razor in water, took it out in a flash; about 5 keys and menu bottons don't work. Is there any thing I can do?
Comment by surfmamax3, posted on Jun 23, 2008
I take great care of my phone, yet i dropped it in the sand at the beach earlier. since then, my keypads don't work at all. and since my phone puts it self on automatic lock everytime i turn it on, it won't let me put in my password because my keys don't work! the only one that DOES work is the on and off one :(
Comment by Joey12345678, posted on Jun 16, 2008
My key pad stopped working and no matter what I do has no effect. Does anyone have a solution?
Comment by Guest, posted on Jun 16, 2008
I dropped my razr phone in a glass of water while i was asleep, and i blow dryed it to dry it out & now it turns on but 4 buttons on my key pad don't work & my phone says "unable to charge" & it states i have no service.
whatsss goiing on?!
is it time to get a new phone?
Comment by Guest, posted on Jun 16, 2008
My phone power on but doesn't any more for power off i need put out the batery. The keys dont work.
What can i do
Motorola Razer zr
Comment by Guest, posted on Jun 15, 2008
same thing happend to me escept eveory button i push the sound comes up
Comment by kyannah22, posted on Jun 06, 2008
When i text on my phone its hard. Sum of the buttons work and some dnt.It doesn't have any damage to it at all. They will work i just have to hold it down hard
Comment by Guest, posted on Jun 06, 2008
the buttons dont work and the voice record thing keeps poping up
Comment by rahzel, posted on Jun 01, 2008
no of the buttons on my razor work but the power button
Comment by AmberAmazing, posted on May 31, 2008
my end button works, but nothing else seems to respond.
sometimes it goes and spazzes and the volume adjusts without me touching it.
other times, ##### comes up on the screen repeatedly.
Comment by Guest, posted on May 30, 2008
only the power button works.
sometimes it will work but then it will stop again
Comment by razrsucks, posted on May 26, 2008
Buttons quit working suddenly except power button. Then a couple worked for one phone call and some acted like they were stuck. Then back to just teh power button. Im starting to hate these phones. Been through a few of them...
Comment by Guest, posted on May 23, 2008
keypad keys dont all work correctly on labtop
Comment by Guest, posted on May 19, 2008
none of the buttons work except fo a few and it has not come in contact with water or anything it happened a few days ago
Comment by Guest, posted on May 16, 2008
Oh my goodness, im so frusturated because my phones keys dont work and it keeps going back to "say a command" over and over.
none of the keys work except the end key!
Comment by Guest, posted on May 15, 2008
problem with keys
Comment by Guest, posted on May 14, 2008
The 0,#,mystuf,and camera buttens arnt working on my Motorola V3c rarr.
Comment by Guest, posted on May 14, 2008
keys dont work except on and off button only (red Button)
Comment by Guest, posted on May 09, 2008
The phone just went blank, no charge no screen nothing, just black.
Comment by Guest, posted on May 09, 2008
Hello everyone, when there is an incoming call and I try to answer it any key I press will disconnect the call. Any advise on what todo? Thanks.
Comment by grashell, posted on May 08, 2008
Hi everyone...slotdoctor advice works great. However, he mentions that only one connector comes off when in fact both do. the one of the left is easy to pull out. However, in order to get mine to work again I had to take the right connector off. Look closely at it and there is a little pink looking plastic thing on it. You can "gently" pry it open (on the strip side) like a long trap door...then pull the connector strip out and clean it.
Thank you everyone...I was about to throw my phone out before googling and finding you guys...
Grahame Roberts
Comment by Guest, posted on May 04, 2008
I have the same problem. Only the power key works. I can receive calls and text messages. I can't answer or dial out. The battery will fully charge.
Comment by Guest, posted on Apr 29, 2008
My keypad won't work... Only the end button.
Comment by Guest, posted on Apr 26, 2008
I recieved a text and now none of the buttons work
Comment by roppe6009, posted on Apr 12, 2008
my razr buttons stopped just a few minutes ago while i was txting and this happened to my friends razr too idk what to do.
Comment by Guest, posted on Apr 12, 2008
i JUST got my phone today && it worked fine.I went to take out the battery to get the ESN number..but when I but the battery back in the buttons didn't work. The only buttons that worked were the Volume, The Voice Command, && The power button. No other buttons would work.
I'm getting pretty pissed because I just got it today and it was working...
It doesn't have a SIM card..because it's a US Cellular phone.
Comment by Guest, posted on Apr 06, 2008
Same problem - worked this morning. This afternoon it has frozen up. It has been inside nowhere near water.
Comment by Guest, posted on Mar 27, 2008
Have the same problem, Just went to turn it on and now only the on/off keys work
Comment by caar, posted on Mar 23, 2008
i dropped my phone in the tub and the power button is the only key that works! help?
Comment by b-bug, posted on Jan 13, 2008
i have the same problem but my volume is the only thing coming on and a differnt button works every time any help?!
Comment by bestmistake, posted on Jan 07, 2008
I have the exact same problem and have tried everything that you all have suggested. I even took it in and the guy there said that it was water damage, and you can tell if you open up the back of the phone and if the circle by the battery is red than you have water damage, and he basically said that if you have water damage you have to replace it and get a new phone. Does anyone possibly have suggestions because i can't afford to get a new phone right now and can't go much longer without a phone??
Comment by trulife, posted on Jan 05, 2008
same as des

