Question about Motorola Mobility RAZR V3

35 Answers

Buttons don't work on RAZR v3

Hey all,..Just like that, my razr doesn't work anymore...no water damage, not bumps or anything else. When I open it up and try to hit any key, either nothing happens, or the voice recorder starts. One or two keys have worked since this happened two days ago, but they only worked that one time. I have tried taking out the battery for a day and blew out the area where the battery is with compressed air, but nothing changes. What can I do?

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  • Kairy Nov 14, 2007

    I have a kind of the same problem but mine the only buttons that don't work are 1/ #/*/ and i've tried everything but it doesn't do nothing!!

  • Dragngoat Nov 17, 2007

    My buttons don't work either. The only one that does is the red on/off button.

  • antoniovp Dec 03, 2007

    My razr vt3 black from tmobile worked fine for over a year. But for no reason that I can figure, all of a sudden no keys work. The phone says it's in data mode. No cables are plugged in. I can't get any of the keys to do anything. Red key will turn it on. Flipping open will allow a call to be answered. Bluetooth which was off, has the icon lit on the front. Can't click on * menu because hitting keys does nothing. Will try the reset of the connector, need to find a torq srewdriver.
    vito

  • Anonymous Dec 12, 2007

    i have the same problem, but the ground was kinda wet. now the buttons dont work, but once in a while one button will work..
    what do i do?

  • Anonymous Dec 13, 2007




    Keypad not working


  • Anonymous Dec 14, 2007

    I took the battery out and nothing happened the only way I can make a call is through voice recognition.

  • Anonymous Dec 24, 2007

    I have exactly the same problem. Only sliding the cover open will do anything - no other key works (except on/off) my voice recorded starts by itself too.

  • Anonymous Jan 04, 2008

    WELL I ACCIDENTALLY DROPPED MY PHONE IN THE TOILET WHEN I GOT IT AND TRIED TO SAVE IT AND THE CELL PHONE TURNED ON AND IT CHARGES BUT THE BUTTONS WONT WORK!! PLEAS HELP ME!!!!!!!!!

  • trulife Jan 05, 2008

    same as described

  • bestmistake Jan 07, 2008

    I have the exact same problem and have tried everything that you all have suggested. I even took it in and the guy there said that it was water damage, and you can tell if you open up the back of the phone and if the circle by the battery is red than you have water damage, and he basically said that if you have water damage you have to replace it and get a new phone. Does anyone possibly have suggestions because i can't afford to get a new phone right now and can't go much longer without a phone??

  • b-bug Jan 13, 2008

    i have the same problem but my volume is the only thing coming on and a differnt button works every time any help?!

  • caar Mar 23, 2008

    i dropped my phone in the tub and the power button is the only key that works! help?

  • Anonymous Mar 27, 2008

    Have the same problem, Just went to turn it on and now only the on/off keys work

  • Anonymous Apr 06, 2008

    Same problem - worked this morning. This afternoon it has frozen up. It has been inside nowhere near water.

  • Anonymous Apr 12, 2008

    i JUST got my phone today && it worked fine.I went to take out the battery to get the ESN number..but when I but the battery back in the buttons didn't work. The only buttons that worked were the Volume, The Voice Command, && The power button. No other buttons would work.

    I'm getting pretty pissed because I just got it today and it was working...

    It doesn't have a SIM card..because it's a US Cellular phone.

  • roppe6009 Apr 12, 2008

    my razr buttons stopped just a few minutes ago while i was txting and this happened to my friends razr too idk what to do.

  • Anonymous Apr 26, 2008

    I recieved a text and now none of the buttons work

  • Anonymous Apr 29, 2008

    My keypad won't work... Only the end button.

  • Anonymous May 04, 2008

    I have the same problem. Only the power key works. I can receive calls and text messages. I can't answer or dial out. The battery will fully charge.

  • grashell May 08, 2008

    Hi everyone...slotdoctor advice works great. However, he mentions that only one connector comes off when in fact both do. the one of the left is easy to pull out. However, in order to get mine to work again I had to take the right connector off. Look closely at it and there is a little pink looking plastic thing on it. You can "gently" pry it open (on the strip side) like a long trap door...then pull the connector strip out and clean it.



    Thank you everyone...I was about to throw my phone out before googling and finding you guys...



    Grahame Roberts

  • Anonymous May 09, 2008

    Hello everyone, when there is an incoming call and I try to answer it any key I press will disconnect the call. Any advise on what todo? Thanks.

  • Anonymous May 09, 2008

    The phone just went blank, no charge no screen nothing, just black.

  • Anonymous May 14, 2008

    keys dont work except on and off button only (red Button)

  • Anonymous May 14, 2008

    The 0,#,mystuf,and camera buttens arnt working on my Motorola V3c rarr.

  • Anonymous May 15, 2008

    problem with keys

  • Anonymous May 16, 2008

    Oh my goodness, im so frusturated because my phones keys dont work and it keeps going back to "say a command" over and over.
    none of the keys work except the end key!


  • Anonymous May 19, 2008

    none of the buttons work except fo a few and it has not come in contact with water or anything it happened a few days ago

  • Anonymous May 23, 2008

    keypad keys dont all work correctly on labtop

  • razrsucks May 26, 2008

    Buttons quit working suddenly except power button. Then a couple worked for one phone call and some acted like they were stuck. Then back to just teh power button. Im starting to hate these phones. Been through a few of them...

  • Anonymous May 30, 2008

    only the power button works.
    sometimes it will work but then it will stop again


  • AmberAmazing May 31, 2008

    my end button works, but nothing else seems to respond.
    sometimes it goes and spazzes and the volume adjusts without me touching it.
    other times, ##### comes up on the screen repeatedly.


  • rahzel Jun 01, 2008

    no of the buttons on my razor work but the power button

  • Anonymous Jun 06, 2008

    the buttons dont work and the voice record thing keeps poping up

  • kyannah22 Jun 06, 2008

    When i text on my phone its hard. Sum of the buttons work and some dnt.It doesn't have any damage to it at all. They will work i just have to hold it down hard

  • Anonymous Jun 15, 2008

    same thing happend to me escept eveory button i push the sound comes up



  • Anonymous Jun 16, 2008

    My phone power on but doesn't any more for power off i need put out the batery. The keys dont work.

    What can i do

    Motorola Razer zr

  • Anonymous Jun 16, 2008

    I dropped my razr phone in a glass of water while i was asleep, and i blow dryed it to dry it out & now it turns on but 4 buttons on my key pad don't work & my phone says "unable to charge" & it states i have no service.



    whatsss goiing on?!

    is it time to get a new phone?

  • Joey12345678 Jun 16, 2008

    My key pad stopped working and no matter what I do has no effect. Does anyone have a solution?

  • surfmamax3 Jun 23, 2008

    I take great care of my phone, yet i dropped it in the sand at the beach earlier. since then, my keypads don't work at all. and since my phone puts it self on automatic lock everytime i turn it on, it won't let me  put in my password because my keys don't work! the only one that DOES work is the on and off one :(


  • pgomez Jun 24, 2008

    Dropped my Razor in water, took it out in a flash; about 5 keys and menu bottons don't work. Is there any thing I can do?

  • Anonymous Jun 29, 2008

    My Razr V3XX just randomly stopped working. None of the keys work at all, except the on/off key and the number 7 keeps getting hit even though i don't push it. In fact, if i DO push it, it doesn't work. Weird. Well I tried all the solutions on here except for taking my phone apart (due to being technologically challenged) and nothing works. So any other ideas? No one should ever spend money on a razr, they're terrible phones.

  • brentcrane Jul 01, 2008

    keys dont work except on and off button only (red Button)

  • jpeck8 Jul 04, 2008

    my razor v3 brand new, key pad quit working i peaked back behind the white sticker in the battery bay and the flex connector is loose

  • coachquake Jul 11, 2008

    my razr motorola v3 went into voice record only till it fillrd up. Now no button works except one responding voice record full. I was forced to buy this phone with the t-mobile purchase as you go. They say too bad. Am I out of luck, so to speak? Ed from Tahoe

  • plieswifey42 Jul 12, 2008

    my phone has been droped in water and its dry but the buttons on the phone don't work

  • IRIE292 Jul 12, 2008

    ONLY BUTTON ON KEY PAD THAT WORKS ON MOTOKRZR TIS #1, #2 AND #0. pHONE FELL IN WATER 2-3WEEKS LATER IT DRIED AND WORKED. GOT SLIGHTLY WET AGAIN AND END RESULT IT STOP WORKING FOR THE MAJORITY OF PADS. WHAT CAN I DO?

  • jayfarrlo Jul 12, 2008

    Mine did the same thing.If I slapped it against my palm it would work again for a call or two. Worse than that was when I got the bill from the time frame that the phone was messing up it was three times more minutes than I had ever used before! I think it was getting "stuck on" and I had to call people back many times after it started recording while I was talking. The company finally replaced mine, now I have to fight over the bill!

  • mitch006 Jul 24, 2008

    I have the exact same issue.

  • Anonymous Aug 10, 2008

    Same thing

  • hayhay77 Aug 18, 2008

    my crazer got just a little wet and then my phones keys just stopped working! i tried turning it off and blowing where the battery goes. then i just kept it off and put it by a fan but it still doesn't work

  • Anonymous Sep 10, 2008

    my razr keep flickering and the 5, 6, 8, * and very top left key dont work. I havent had it that long but i dont have a warranty. It sucks.

  • Anonymous Sep 27, 2008

    the only key that works if the power button

  • Anonymous Sep 28, 2008

    My phone quit working right--first the screen was blank and the buttons wouldn't work. (I had been doing yard work, and was carrying my phone in my bra, and I think I got kind of sweaty). Also had a yard tool fall on it while it was concealed. I took the battery out, etc., and it didn't seem to make much difference. I could receive calls, but I couldn't make calls. Gradually the phone started working again. First the screen showed up but the buttons still didn't work. Then a couple of the buttons started working, and now they all work. I don't know exactly what made it quit working (the blow ? the sweat?), or what made it start again.

  • sabronus Oct 08, 2008

    My motorola razr V3 has a good battery and it lights up but when I try to put in my code ithe key pad doen't register the numbers. Is there a Motorolla site or address where I could take it for repair. I'm travelling and I'mnow in Paris.

  • Anonymous Oct 15, 2008

    I have the same exact problem .None or some of thekeys are working or the voice recorder pops up.

  • aaaasssddfaf Oct 19, 2008

    so my RAZR was sitting on my desk, right beside me. All of the sudden the camera came on. When i opened it and tried to exit the camera, nothing happened. For the past 6 hours, it keeps taking and saving pictures like every 20 seconds... i propable have hundreds of pictures on my phone now, but i cant check cause nothing works!!!!!! it is driving me insane!! i dont know what to do. Nothing is working i tried everything!! HELP, or i will go insane

  • Anonymous Oct 22, 2008

    The knee bang isn't working for me :/ Do I have to turn it off & Do that?

    Or what????

  • jolene578 Oct 27, 2008

    my phone will turn on when press the on/off button. but after that, i can't press any more buttons, adn the voice recorder comes on.

  • Anonymous Nov 16, 2008

    Phone was working fine yesterday then all of a sudden no buttons works.... couldnt call someone or text. What do I do to fix it?

  • webguy85 Dec 11, 2008

    me too. keypad doesnt work other than on / off.

  • Anonymous Dec 15, 2008

    dropped my phone from about 3 feet.. it turns on, but once it's on, all is dead... and it keeps adjusting my volume to silent automatically... this seems to be a common problem with the V3... should have never bought this phone. ugh.

  • Anonymous Dec 18, 2008

    Motorola Razr keypad seems to be stuck...the 6 and 9 key won't work

  • Anonymous Dec 18, 2008

    only my power on off button works

  • Anonymous Dec 18, 2008

    i have the same problem except my voice recorder wont come on nothing comes on

  • Anonymous Dec 28, 2008

    every thing starts to go on the volume

  • CanYouDigIt1 Jan 03, 2009

    I left mine out in the hard, icy snow when I went to take a dip in the hot tub

  • Anonymous Jan 15, 2009

    yeah same

  • cubsgirl02 Jan 19, 2009

    Same problem. On/off works and I can answer incoming calls. But nothing else. No water and no drops. Any way to get it fixed? Or does it just need to be replaced?

  • Anonymous Jan 23, 2009

    I tried the *#9999# trick and it worked wonders. I drive about 30 miles to and from school everyday, though, so I am getting a new one as soon as possible!

  • Anonymous Jan 26, 2009

    None of the keys on my phone function except the red off/on key. did i do something stupid or is this a problem with the phone?

  • josie benner Feb 04, 2009

    My motorola Razr v3 cell just stopped working all of a sudden. I'll go to push a button and nothing will happen the only button that still works is the end call button. It worked for a short while then it'd stop again. I can still recieve calls but only if my phone's closed. It;s basically frozen or something and I can't even change the volume on it or check the time when it's closed because the buttons on the sides don't work either. I've taken the battery out for hours and a day and blew into the back of it. I even took a slightly damp paper towel and wiped the key pad and then used a hair dryer on low to dry it.

  • cowgirl1 Feb 11, 2009

    I have the same exact problem and my phone is supposed to be brand new. I ordered from Amazon.

  • Anonymous Feb 13, 2009

    my prpl fone stop wrkin 2 i need help im nothin without it

  • Anonymous Feb 19, 2009

    I have the same issue. I've had three Motorolas in the past year. If it even comes in contact with a small drop of water it will not work. I've tried all the fixes and some of them have worked temporarily but eventually the phone will fail. My suggestion is to not by Motorola...I know I am done with them. They are not built to withstand even the slightest of mishaps!

  • Anonymous Mar 20, 2009

    only a few buttons on my razr work..&& it hasn't gotten wet or anything..idk what i can do to fix it..its my friends phone and she let

    me borrow it,,

  • pats_saints Apr 02, 2009

    All of a sudden, my keys stop working. I can answer a call, but not make one. The only three keys that work are 3,4, and off/on. When i flip open my phone, the 4 button is pressed somehow and the speed dial is activated. I can't afford a new phone. Help?!

  • Daryl Parise-Hedger
    Daryl Parise-Hedger Apr 03, 2009

    The only button that works on my vx33 is the on off button, is there some key on the side that locks the dialing keys, please help me

  • Anonymous Apr 15, 2009

    I can turn it on and off only. When asked for my SIM PIN on start up, there is no response from any button.

  • babybuckster Apr 19, 2009

    About a month ago I dropped my phone into water. I tried to dry it out but when i turned it on it kept calling people from my dialed list. I put it on a heater for a few hours turned it on again and it worked fine since. Then all of a sudden i turned on my phone and it began calling from my dialed list every time i open my phone and none of the buttens work beside the on/off button.

  • jastalli2unc May 05, 2009

    I called someone and texted multiple people this morning...and 15 minutes later...just when I am about to make another important call...the keys didn't work...just the on/off key.  I have tried the *#9999# everyone is talking about and other variations of it...the banging on the knee method...taking the battery out and hitting that part underneath it...I would like to try taking it apart and cleaning it out, but I am afraid my parents will kill me if I mess it up further.  (I have been thru a slvr and 2 razrs in about 1.5 years haha so they may kill me!).  Any methods that I have missed other than taking it apart?

  • Anonymous May 25, 2009

    Me too! I just got it back, because it was in the shop for three weeks. I was texting my friend and then all the btttons all of a sudden didn't work. UGH It's driving me crazy

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35 Answers

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Problem with Moto Razr where nothing works and either one of the following happens:
- voice record thing keeps popping up
- volume keeps moving
- none of the keys work except power off?

Here’s what’s going on:
The phone has these three silver buttons on either side of the flip. They internally have soldered connections, and those connections are getting triggered either due to water, or due to lint accumulated in your phone (yes that’s what happens when you keep it without cover in your pocket and bags). The lint and muck gets moist with humidity (rainy weather etc) and causes the same. It’s something like a ghost sitting somewhere continues to click a button. Why the power off works is because that is the only button that overrides all others.

I had the same problem and was able to fix it. It’s nota fluke, because post that I have fixed 2 more phones with similar problem, which were lying dead-unused with friends because the service center was asking for more than the phones weight for fixing it.

What to do:
Don’t try this at home until left with no other option, because opening the phone yourself is.. Anyway here goes:
Use same opening procedure as slotdoctor did in his post:
First things first –
1 - Take out the battery.
2 – Allow phone to dry. At least the water that entered it from the rain, tub, pot, or your baby’s saliva. If you don’t have access to sun, place it overnight next to the fan exhaust of your laptop and leave the virus scan or disk defrag on (to keep the fan running what else)

Get cracking it:
On the LCD side, you need to take the top apart. Take the 4 front tiny rubbers from the big LCD, one in each corner then you will need a special STAR screw driver, if you don’t have one, buy/beg/borrow/steal. Then you will need to use a blade of very thin flat screwdriver to insert in the thin area on the sides of the panel (where the silver buttons are located). I saw a YouTube demo of the same, don’t remember the link though, but you can find it. While you try and open it, think like opening an oyster if you have seen oneJ.

Clean it:
Once you succeed opening it, you will find that the three that is done, you will see that the back of your LCD, some connecting bus wires (and a lot of lint all over). Don’t touch anything. Use a clean soft makeup brush to get rid of all lint. While you do that, the silver buttons will fall off! That’s ok. Then you’ll find small electronic click buttons exposed where the silver buttons fell off from. Total 4 such buttons (the volume silver buttons has 2 electronic buttons underneath). Notice 4 soldered legs/terminals on each of these click buttons, and identify the terminal pair that has stuff between those terminals, most probably the one that was making the ghost clicks. Use a wooden toothpick to clean. No alcohol or water. Then blow away the scrapings (no spitting). You’ll be tempted to, but don’t go about poking the tooth-pick all over to try and clean every speck. And don’t even think about trying to clean all terminals. Just concentrate on the button that was giving ghost clicks.

Test!
Before you start re-assembling: test. Put back the battery, switch on, and hopefully the ghost clicks are gone.

Reassemble
If you remember what you took off, assemble back.

- UK

Posted on Jul 11, 2008

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Here is how you fix this problem.
1. remove the back of your phone

2. remove the battery

3.bang the part of your phone directly below the battery about five times.

4. put the battery back in.

5. put the cover on.

Posted on May 15, 2008

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I had the same problem with a razor Motorola flip phone only the on/off key worked solution # 1 was the best had to take the top apart, and clean the connector with alcohol. It does not mention how to do it, so I'll explain a little.... First you will need to take the 4 front tiny rubbers from the big LCD, one in each corner then you will need a special STAR screw driver, ( I used a tiny flat one carefully not to strip the head), then you will have to pry the back open with a small flat screw driver. find the connector close to the camera, I think only one comes apart and clean it with a q-tip and alcohol, I had to try it like three times, then finally it worked.

Posted on Dec 18, 2007

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My husband had the same problem that kinni is having; he could answer his calls by flipping the phone open but could not dial any number (in fact, only the on/off key was working). The solution was rather simple (and was found in Motorola's FAQs): the phone's keypad was locked (apparently by mistake); the fix: "To lock and unlock your keypad press Menu then * (Star)". Hope this helps.

Posted on Jul 11, 2007

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If the phone has been in any humid area whether its the bathroom when you are showering or the climate is more humid than usual try taking the battery out and letting it sit in a dry area for 24 hours. That should solve the problem, at least it did for me.

No the dot on the phone doesnt need to be red it doesnt take a lot of moisture just the humidity in the air can cause it so do what above says and it should fix your problem.

Posted on Jan 28, 2009

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So i tried the knee banging thing the *#9999# solution and i was afraid my phone would blow up if i put it in the oven(lol)
so i came up w an even BETTER SOLUTION i call it the go buy a new phone solution
OMG it really workZ!!!!!!!!!!!!!!!

Posted on Oct 20, 2008

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Tried banging it against my knee, no immediate change.
i thought the *#9999# code wouldn't work for me since none of my keys worked except the power button to turn it on.  it didn't work like 4 times nothing showed up at all, but the 5th it worked and my phone is back 100%

Posted on Apr 26, 2009

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I typed in the the code #9999# 4 times took the battery out of the phone blew on the back then put the battery back and turned it on there were a few gliches then the phone started to work again.a few hits on the knee are pretty good too!!

Posted on Jun 07, 2009

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This could either be a damaged flex cable or you simply need to have someone flash a keypad flex file onto to your phone and that should fix it. just reply to this if it doesn't work and I'll see how I can help you further. Also motorola does have a software upgrading software that could help as well. Just go to motorola.com

Posted on May 13, 2007

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Ok guys... The same problem happened to me. Cept I didnt drop it in water...didnt drop it at all or anything like that so im guessing it was moisture or something....
Anyways this is what I did.....
Step 1#: Take the back cover off...
Step 2#: Take the battery out...
Step 3#: Use a blow drier and set it on high... hold it as close as you can get to the little M part on the back of the phone for 1-3 minutes
Step 4#: Open the phone, or slide it and hold it to the back where the keys are located on the otherside..
Step 5#: Hold the blow drier to the keys as well...
Step 6# Reassemble your phone and try it out...if it still does not work ...try steps 1-5 again but use the blow drier longer
Took me around 5-10 minutes to get this to work ; )

Posted on Apr 30, 2010

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Well, my buttons stopped working to, so i hit it on my knee after drying it with a hairdryer, nd it worked, not for long though! however i did it again and now it works fine, hopefully it will be better 2mro as it may have recovered from whatevers going on!
thankyou for your help.


HIT IT ;]

Posted on Oct 25, 2008

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I had this problem today. I just put the phone in the freezer for 20 minutes and now it works!

I might try to clean it anyway.

Posted on Jul 19, 2008

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I cooked my phone. :) and yes it worked.
My 6 month old son had chewed on my wife's phone and I guess saliva went into the phone. The keys stopped responding. After trying banging against the knee and drying with a blower to no success, I put the phone on the electric stove for about 3 minutes at medium high temperature. (no battery and no SIM , back cover open)
After that I turned on the phone again and the keys started working.

Posted on May 31, 2008

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Had buttons suddenly stop working. Only the left arrow, 3, 4, and # keys worked. If I held down # I could get some other number keys to work as well as the down arrow. Took the back cover off the top of the phone, cleaned it up with swabs and alcohol. One of my rocker buttons had its rubber piece pop out and it seems a bit chewed up. It's possible that the button was stuck and causing the problem. In any case, everything but that works now, but only because I couldn't get the rubber piece back into the housing.

Posted on Dec 21, 2012

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The hair dryer worked for me!!!

Posted on Jul 08, 2010

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Hey guys same this Just happened to me..I had my phone on the sink while taking a shower..and all of a sudden i hear R2D2!! my phone was going crazzy.. after i tried reseting it. none of the buttons work.. but i fixed it by blowing the whole phone with a hot blow dryer! back front sides. into every little opening. and it worked! :)

Posted on Apr 25, 2010

I had my phone out in the rain and it went through the "voice recording" stuff to not working at all, other than being to turn it on. I couldn't always turn off the phone, though.

I tried the knee whacking. No change. I couldn't do the *#99999# thing, since none of the keys were working, although I did try.

I attempted #26; putting the phone in the oven. Last night I took out the sim and battery, heated the oven to warm (gas oven), turned it off, and put the phone in for 5 minutes. After this point, the outside keys on the handset worked. Basically, the camera could turn on, and that was about it. The keypad still didn't work. I tried letting the battery run out and then recharge. No change.

This evening I again heated the oven to warm, then turned it off. I put the phone in WITHOUT sim, battery, and back cover, and left it in for about 5 minutes. After that, I pulled it out, let it cool, put back in the sim and battery and viola! It works.

Posted on Sep 15, 2008

I just had the same problem. No arrow keys no number 9.

I tried a few things but this worked.

The temp fix.
I broke down the razr, took the key pad face off, reassembled it without the face pad, turned it on and pinched the right side of the phone's housing next to the naked keypad and was able to use all the buttons.
I'm sure this works because the flex cable is faulty.
But I am not going to buy and install a new one. This phone, the razr v3 is a piece of trash.
It was built to fail.

Be carefull as to not scratch the surface of the keypad while using it as I described though.
Although this is in no means a permanent way to use the phone, it will give you access to your phone book and etc so you can copy any needed info to your computer before you buy a new phone and slam dunking your razr into a dumpster.

Nick Neo

Posted on Jul 19, 2008

I have found that if you call your phone from another phone (have an incoming call), it will work well enough for you to try the #9999# solution. I tried that twice and it worked. ... for the time being.

Razr sucks

Posted on Jul 19, 2008

This worked great. But since I dont have the right tools I stripped one of the screws. Fortunately it was my voice recorder button that was gunked up and the screw that I stripped was on the OTHER side. So I could take out the screws nearest the voice recorder button, pry it open just a little and blast it with compressed air through that tiny crack and around the button. BINGO. Earlier I tried blasting it around the button without prying it open - no dice.

Posted on Jul 12, 2008

WOW!! typing in #9999# twice then turning your phone off and back on really does work!!! amazing!

Posted on Jun 01, 2008

Ok, my sprint katana has the same problem! BUT.... mine had some little water damage (hardly a few drops) so i tried the codes the taking apart and so on then nothing happend...i was mad and banged it against my knee in stress and PRESTO!!!! Now it works fine!!!!

Posted on May 31, 2008

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#2 works great EXCEPT that if you take apart the LCD screen part and clean it and it still won't work, you may need to open up the bottom part and clean the OTHER connection.

This is much trickier as the bottome section is pretty well sealed together around the voice-receiver so there is SIGNIFICANT risk of damaging your phone beyond repair. Once you open your phone you have already voided the warranty, so be warned! You will not be able to pull the whole backing off, but you need to pry it far enough to disconnect the cable connection on the NON-FIREWIRE plug side. As I said, pull too hard and your phone is toast. Cleaned this twise with alcohol and life is good. Oh, and DO NOT remove the little rubber cover on the bottom left of the back. I did, thinking there was another screw, turned out it is an external antenna port, but mine popped right off and screwed up the whole antenna array. Took quite a while frigging with it to set it correctly back into position (sans port attachment). We will see how long this all works.

Posted on May 12, 2008

As strange as this sounds... the *#9999# code worked. I didn't think it would, because the #, * and 1 keys were the ones that weren't working. So the first time I entered the code, what showed up was just 9999. Then I just cleared it out (didn't hit send or anything) and entered it again. This time, only 9999 showed up again, implying that the # and * keys still didn't work. So I cleared it out again, shut off the phone, and when I turned it back on.... magic. It worked.

Posted on May 08, 2008

I removed the top cover i.e. screen side with a small screw driver and I could not believe myself how much dirt I had in there.
anyways cleaned it with compressed air can and alchohol and taking the connectors on both sides of camera worked for me.

Posted on Apr 15, 2008

I got mine to work!!!
What I did was charge the phone entirely.  Turn it off.  Take the SIM card out.  Then turn it back on again and let the battery run out.  Keep turning it on until the battery is entirely out, like 3-4 more times.  Then unscrew the back of the phone with a star bit.. BE CAREFUL to not strip the screws.  Then use an aerosol air and spray away the dirt and particles in inside the phone.  Or you can just blow with your mouth, that's what I didn.  You may have to improvise getting the phone apart.  Try turning the phone on again, even though the battery is dead.  Then slide you SIM card back in and charge the phone for until it will turn on.  For some reason it worked for me.   I had water damage previously on the phone but I got it working again.  Then out of know, I did nothing to it, it just froze up and none of the keypads worked, only the power button.  Give it a shot, its worth a try at least.

Posted on Feb 29, 2008

Honestly, what worked for me was hitting it against my knee a few times

Posted on Feb 05, 2008

This is a problem that happens pretty often. What you want to do is open up the top part of the phone, there you will find two flex connectors, one for the camera and one that connects the lcd to the rest of the phone. carefully detach this connector and clean it really good with Alcohol and a brush. let it dry and re-install.

Good luck.

Posted on Nov 21, 2007

I wear hearing aids and I use water absorbing pellets to dry out my hearing aids from daily humitiy (we live in florida Lotz there!) I have fixed 6 phones. That have been fully submerged in water. Its not always garrenteed to work too. Its said if you leaeve your battery in it, it can damage the curict borads. I am 18 and I thought it would be a great experiment to make. any questions you can email me @ bobby072089@aol.com robert noren

Posted on Oct 05, 2007

I had the same problem. After looking at other sites to get information about the firmware or whatever, I tried to use the same key combination. It unlocked the keypad. I did the following code twice. *#9999#

Posted on Sep 25, 2007

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Try this,

take off the back and take out the battery.

slowly pour a little amount of rubbing alcohol on the back and in every crack you see. let sit so the alcohol cleans any gunk the water built up.. then sit in front of a fan for a good time. put in a bowl of rice for a couple days. the alcohol will clean the gunk and alcohol sucks up any percipitation left in the phone. once dry this should work.

Posted on Dec 21, 2009

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If the arrow key up works and the center key you can fix it, go to settings, initial setup and if your desperate go to master reset, if not go to security and see if the keypad is locked, or trade or get phone fixed at your phone provider
-CG

Posted on Jan 22, 2009

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I had the same problem, none of my keys were working. I thought it was a joke but decided to try it and the banging on the knee actually worked. I now can make and receive calls. I am so relieved and grateful for that simple solution!!

Posted on Apr 23, 2008

Hey i had the same problem with my phone! Only the on/off button works. The other keys would work on some day and wouldn't on other. Currently only key 3 and four work, the rest don't. I took it in and they guy was like its water damage, but I never dropped it in water???

Posted on Sep 19, 2007

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SOURCE: locked phone

Call your provider or the manufacturer of the cell phone. They can typically help you unlock it. You just have to provide them the serial number for protection purposes along with your provider info....

Posted on Sep 17, 2007

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