Question about Motorola Mobility RAZR V3
Hey all,..Just like that, my razr doesn't work anymore...no water damage, not bumps or anything else. When I open it up and try to hit any key, either nothing happens, or the voice recorder starts. One or two keys have worked since this happened two days ago, but they only worked that one time. I have tried taking out the battery for a day and blew out the area where the battery is with compressed air, but nothing changes. What can I do?
Problem with Moto Razr where nothing works and either one of the following happens:
- voice record thing keeps popping up
- volume keeps moving
- none of the keys work except power off?
Here’s what’s going on:
The phone has these three silver buttons on either side of the flip. They internally have soldered connections, and those connections are getting triggered either due to water, or due to lint accumulated in your phone (yes that’s what happens when you keep it without cover in your pocket and bags). The lint and muck gets moist with humidity (rainy weather etc) and causes the same. It’s something like a ghost sitting somewhere continues to click a button. Why the power off works is because that is the only button that overrides all others.
I had the same problem and was able to fix it. It’s nota fluke, because post that I have fixed 2 more phones with similar problem, which were lying dead-unused with friends because the service center was asking for more than the phones weight for fixing it.
What to do:
Don’t try this at home until left with no other option, because opening the phone yourself is.. Anyway here goes:
Use same opening procedure as slotdoctor did in his post:
First things first –
1 - Take out the battery.
2 – Allow phone to dry. At least the water that entered it from the rain, tub, pot, or your baby’s saliva. If you don’t have access to sun, place it overnight next to the fan exhaust of your laptop and leave the virus scan or disk defrag on (to keep the fan running what else)
Get cracking it:
On the LCD side, you need to take the top apart. Take the 4 front tiny rubbers from the big LCD, one in each corner then you will need a special STAR screw driver, if you don’t have one, buy/beg/borrow/steal. Then you will need to use a blade of very thin flat screwdriver to insert in the thin area on the sides of the panel (where the silver buttons are located). I saw a YouTube demo of the same, don’t remember the link though, but you can find it. While you try and open it, think like opening an oyster if you have seen oneJ.
Once you succeed opening it, you will find that the three that is done, you will see that the back of your LCD, some connecting bus wires (and a lot of lint all over). Don’t touch anything. Use a clean soft makeup brush to get rid of all lint. While you do that, the silver buttons will fall off! That’s ok. Then you’ll find small electronic click buttons exposed where the silver buttons fell off from. Total 4 such buttons (the volume silver buttons has 2 electronic buttons underneath). Notice 4 soldered legs/terminals on each of these click buttons, and identify the terminal pair that has stuff between those terminals, most probably the one that was making the ghost clicks. Use a wooden toothpick to clean. No alcohol or water. Then blow away the scrapings (no spitting). You’ll be tempted to, but don’t go about poking the tooth-pick all over to try and clean every speck. And don’t even think about trying to clean all terminals. Just concentrate on the button that was giving ghost clicks.
Before you start re-assembling: test. Put back the battery, switch on, and hopefully the ghost clicks are gone.
If you remember what you took off, assemble back.
Posted on Jul 11, 2008
Here is how you fix this problem.
1. remove the back of your phone
2. remove the battery
3.bang the part of your phone directly below the battery about five times.
4. put the battery back in.
5. put the cover on.
Posted on May 15, 2008
I had the same problem with a razor Motorola flip phone only the on/off key worked solution # 1 was the best had to take the top apart, and clean the connector with alcohol. It does not mention how to do it, so I'll explain a little.... First you will need to take the 4 front tiny rubbers from the big LCD, one in each corner then you will need a special STAR screw driver, ( I used a tiny flat one carefully not to strip the head), then you will have to pry the back open with a small flat screw driver. find the connector close to the camera, I think only one comes apart and clean it with a q-tip and alcohol, I had to try it like three times, then finally it worked.
Posted on Dec 18, 2007
My husband had the same problem that kinni is having; he could answer his calls by flipping the phone open but could not dial any number (in fact, only the on/off key was working). The solution was rather simple (and was found in Motorola's FAQs): the phone's keypad was locked (apparently by mistake); the fix: "To lock and unlock your keypad press Menu then * (Star)". Hope this helps.
Posted on Jul 11, 2007
If the phone has been in any humid area whether its the bathroom when you are showering or the climate is more humid than usual try taking the battery out and letting it sit in a dry area for 24 hours. That should solve the problem, at least it did for me.
No the dot on the phone doesnt need to be red it doesnt take a lot of moisture just the humidity in the air can cause it so do what above says and it should fix your problem.
Posted on Jan 28, 2009
So i tried the knee banging thing the *#9999# solution and i was afraid my phone would blow up if i put it in the oven(lol)
so i came up w an even BETTER SOLUTION i call it the go buy a new phone solution
OMG it really workZ!!!!!!!!!!!!!!!
Posted on Oct 20, 2008
Tried banging it against my knee, no immediate change.
i thought the *#9999# code wouldn't work for me since none of my keys worked except the power button to turn it on. it didn't work like 4 times nothing showed up at all, but the 5th it worked and my phone is back 100%
Posted on Apr 26, 2009
I typed in the the code #9999# 4 times took the battery out of the phone blew on the back then put the battery back and turned it on there were a few gliches then the phone started to work again.a few hits on the knee are pretty good too!!
Posted on Jun 07, 2009
This could either be a damaged flex cable or you simply need to have someone flash a keypad flex file onto to your phone and that should fix it. just reply to this if it doesn't work and I'll see how I can help you further. Also motorola does have a software upgrading software that could help as well. Just go to motorola.com
Posted on May 13, 2007
Ok guys... The same problem happened to me. Cept I didnt drop it in water...didnt drop it at all or anything like that so im guessing it was moisture or something....
Anyways this is what I did.....
Step 1#: Take the back cover off...
Step 2#: Take the battery out...
Step 3#: Use a blow drier and set it on high... hold it as close as you can get to the little M part on the back of the phone for 1-3 minutes
Step 4#: Open the phone, or slide it and hold it to the back where the keys are located on the otherside..
Step 5#: Hold the blow drier to the keys as well...
Step 6# Reassemble your phone and try it out...if it still does not work ...try steps 1-5 again but use the blow drier longer
Took me around 5-10 minutes to get this to work ; )
Posted on Apr 30, 2010
Well, my buttons stopped working to, so i hit it on my knee after drying it with a hairdryer, nd it worked, not for long though! however i did it again and now it works fine, hopefully it will be better 2mro as it may have recovered from whatevers going on!
thankyou for your help.
HIT IT ;]
Posted on Oct 25, 2008
I had this problem today. I just put the phone in the freezer for 20 minutes and now it works!
I might try to clean it anyway.
Posted on Jul 19, 2008
I cooked my phone. :) and yes it worked.
My 6 month old son had chewed on my wife's phone and I guess saliva went into the phone. The keys stopped responding. After trying banging against the knee and drying with a blower to no success, I put the phone on the electric stove for about 3 minutes at medium high temperature. (no battery and no SIM , back cover open)
After that I turned on the phone again and the keys started working.
Posted on May 31, 2008
Had buttons suddenly stop working. Only the left arrow, 3, 4, and # keys worked. If I held down # I could get some other number keys to work as well as the down arrow. Took the back cover off the top of the phone, cleaned it up with swabs and alcohol. One of my rocker buttons had its rubber piece pop out and it seems a bit chewed up. It's possible that the button was stuck and causing the problem. In any case, everything but that works now, but only because I couldn't get the rubber piece back into the housing.
Posted on Dec 21, 2012
Just Click On The Problem or
Phone Model For Solution,
Motorola RAZR V3
Unlock Software Hardware
Motorola SLVR L7
Unlock Software Hardware
Motorola RAZR V3i
Unlock Software Hardware
Sony Ericsson K800i
Unlock Software Hardware
Sony Ericsson W200i
Unlock Software Hardware
I Hope These Works
Posted on Jul 30, 2010
The hair dryer worked for me!!!
Posted on Jul 08, 2010
Hey guys same this Just happened to me..I had my phone on the sink while taking a shower..and all of a sudden i hear R2D2!! my phone was going crazzy.. after i tried reseting it. none of the buttons work.. but i fixed it by blowing the whole phone with a hot blow dryer! back front sides. into every little opening. and it worked! :)
Posted on Apr 25, 2010
I had my phone out in the rain and it went through the "voice recording" stuff to not working at all, other than being to turn it on. I couldn't always turn off the phone, though.
I tried the knee whacking. No change. I couldn't do the *#99999# thing, since none of the keys were working, although I did try.
I attempted #26; putting the phone in the oven. Last night I took out the sim and battery, heated the oven to warm (gas oven), turned it off, and put the phone in for 5 minutes. After this point, the outside keys on the handset worked. Basically, the camera could turn on, and that was about it. The keypad still didn't work. I tried letting the battery run out and then recharge. No change.
This evening I again heated the oven to warm, then turned it off. I put the phone in WITHOUT sim, battery, and back cover, and left it in for about 5 minutes. After that, I pulled it out, let it cool, put back in the sim and battery and viola! It works.
Posted on Sep 15, 2008
I just had the same problem. No arrow keys no number 9.
I tried a few things but this worked.
The temp fix.
I broke down the razr, took the key pad face off, reassembled it without the face pad, turned it on and pinched the right side of the phone's housing next to the naked keypad and was able to use all the buttons.
I'm sure this works because the flex cable is faulty.
But I am not going to buy and install a new one. This phone, the razr v3 is a piece of trash.
It was built to fail.
Be carefull as to not scratch the surface of the keypad while using it as I described though.
Although this is in no means a permanent way to use the phone, it will give you access to your phone book and etc so you can copy any needed info to your computer before you buy a new phone and slam dunking your razr into a dumpster.
Posted on Jul 19, 2008
I have found that if you call your phone from another phone (have an incoming call), it will work well enough for you to try the #9999# solution. I tried that twice and it worked. ... for the time being.
Posted on Jul 19, 2008
This worked great. But since I dont have the right tools I stripped one of the screws. Fortunately it was my voice recorder button that was gunked up and the screw that I stripped was on the OTHER side. So I could take out the screws nearest the voice recorder button, pry it open just a little and blast it with compressed air through that tiny crack and around the button. BINGO. Earlier I tried blasting it around the button without prying it open - no dice.
Posted on Jul 12, 2008
WOW!! typing in #9999# twice then turning your phone off and back on really does work!!! amazing!
Posted on Jun 01, 2008
Ok, my sprint katana has the same problem! BUT.... mine had some little water damage (hardly a few drops) so i tried the codes the taking apart and so on then nothing happend...i was mad and banged it against my knee in stress and PRESTO!!!! Now it works fine!!!!
Posted on May 31, 2008
#2 works great EXCEPT that if you take apart the LCD screen part and clean it and it still won't work, you may need to open up the bottom part and clean the OTHER connection.
This is much trickier as the bottome section is pretty well sealed together around the voice-receiver so there is SIGNIFICANT risk of damaging your phone beyond repair. Once you open your phone you have already voided the warranty, so be warned! You will not be able to pull the whole backing off, but you need to pry it far enough to disconnect the cable connection on the NON-FIREWIRE plug side. As I said, pull too hard and your phone is toast. Cleaned this twise with alcohol and life is good. Oh, and DO NOT remove the little rubber cover on the bottom left of the back. I did, thinking there was another screw, turned out it is an external antenna port, but mine popped right off and screwed up the whole antenna array. Took quite a while frigging with it to set it correctly back into position (sans port attachment). We will see how long this all works.
Posted on May 12, 2008
As strange as this sounds... the *#9999# code worked. I didn't think it would, because the #, * and 1 keys were the ones that weren't working. So the first time I entered the code, what showed up was just 9999. Then I just cleared it out (didn't hit send or anything) and entered it again. This time, only 9999 showed up again, implying that the # and * keys still didn't work. So I cleared it out again, shut off the phone, and when I turned it back on.... magic. It worked.
Posted on May 08, 2008
I removed the top cover i.e. screen side with a small screw driver and I could not believe myself how much dirt I had in there.
anyways cleaned it with compressed air can and alchohol and taking the connectors on both sides of camera worked for me.
Posted on Apr 15, 2008
I got mine to work!!!
What I did was charge the phone entirely. Turn it off. Take the SIM card out. Then turn it back on again and let the battery run out. Keep turning it on until the battery is entirely out, like 3-4 more times. Then unscrew the back of the phone with a star bit.. BE CAREFUL to not strip the screws. Then use an aerosol air and spray away the dirt and particles in inside the phone. Or you can just blow with your mouth, that's what I didn. You may have to improvise getting the phone apart. Try turning the phone on again, even though the battery is dead. Then slide you SIM card back in and charge the phone for until it will turn on. For some reason it worked for me. I had water damage previously on the phone but I got it working again. Then out of know, I did nothing to it, it just froze up and none of the keypads worked, only the power button. Give it a shot, its worth a try at least.
Posted on Feb 29, 2008
Honestly, what worked for me was hitting it against my knee a few times
Posted on Feb 05, 2008
This is a problem that happens pretty often. What you want to do is open up the top part of the phone, there you will find two flex connectors, one for the camera and one that connects the lcd to the rest of the phone. carefully detach this connector and clean it really good with Alcohol and a brush. let it dry and re-install.
Posted on Nov 21, 2007
I wear hearing aids and I use water absorbing pellets to dry out my hearing aids from daily humitiy (we live in florida Lotz there!) I have fixed 6 phones. That have been fully submerged in water. Its not always garrenteed to work too. Its said if you leaeve your battery in it, it can damage the curict borads. I am 18 and I thought it would be a great experiment to make. any questions you can email me @ firstname.lastname@example.org robert noren
Posted on Oct 05, 2007
I had the same problem. After looking at other sites to get information about the firmware or whatever, I tried to use the same key combination. It unlocked the keypad. I did the following code twice. *#9999#
Posted on Sep 25, 2007
take off the back and take out the battery.
slowly pour a little amount of rubbing alcohol on the back and in every crack you see. let sit so the alcohol cleans any gunk the water built up.. then sit in front of a fan for a good time. put in a bowl of rice for a couple days. the alcohol will clean the gunk and alcohol sucks up any percipitation left in the phone. once dry this should work.
Posted on Dec 21, 2009
If the arrow key up works and the center key you can fix it, go to settings, initial setup and if your desperate go to master reset, if not go to security and see if the keypad is locked, or trade or get phone fixed at your phone provider
Posted on Jan 22, 2009
I had the same problem, none of my keys were working. I thought it was a joke but decided to try it and the banging on the knee actually worked. I now can make and receive calls. I am so relieved and grateful for that simple solution!!
Posted on Apr 23, 2008
Hey i had the same problem with my phone! Only the on/off button works. The other keys would work on some day and wouldn't on other. Currently only key 3 and four work, the rest don't. I took it in and they guy was like its water damage, but I never dropped it in water???
Posted on Sep 19, 2007
SOURCE: locked phone
Call your provider or the manufacturer of the cell phone. They can typically help you unlock it. You just have to provide them the serial number for protection purposes along with your provider info....
Posted on Sep 17, 2007
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