Question about Broderbund PrintMaster® Platinum 17 Full Version for PC

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CD/DVD drive will not recognize the CD

I loaded Printmaster 17 Platinum on my Windows XP Pro. I chose the custom install so I could run the program without having to change the CD's. Program says it sucessfully installed but requires the CD for some of the graphics. It requests the Install/Program CD and neither work. Nor do the Art 1 or Art 2 CD's work. I have no problem getting the online graphics. I can hear the CD trying to run but nothing comes up except the message to put the Install/Program CD in.

I did the clean install and I have administrator privileges. I've looked for updated drivers but can't find those either.

Thanks for any help.

JC

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  • kdcadak Jan 02, 2009

    I tried all your suggestions. The software loads on another computer just fine. The software says it loaded sucessfully on my computer but still requires me to use the CD's to access the graphics and then won't recognize that the CD is in. I don't have that problem on the other computer.

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Try other CD's that you have and see if it read those or automatically run. If you tried other CDs and they can be read then it maybe you may have to inspect your Printmaster CD for scratches or clean it off if dirty. If your CD Rom doesnt read Any CD at all then maybe it may need a little cleaning inside or that you may need to replace it.

Posted on Jan 02, 2009

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