Question about Onkyo DX-C390 6-Disc CD Changer
Cannot remove the CD. Carousel drawer is stuck open and will not operate at all.
Find the screws that hold the to of the case to the chassis. They should be on the bottom, and back. Once they're removed, gently pull the top off. You may have to fish under the carousel to get the CD, but if you're gentle, you should be okay. Make DARN sure the power's unplugged, and keep your tools away from the power supply, just in case there's some residual energy left. Good luck!
Posted on Jan 04, 2009
This has just happened to us. Often when the changer tries to select a CD on random play, it somehow knocks one CD off the carousel, usually on top of the other 5 CDs and then you can retrieve it easily. This time it knocked it down behind the carousel so the drawer could not close. We left the drawer open, carefully took the player out and tipped it upside down and then tipped it forward. We then closed the drawer while it was still upside down and then turned the player back up the right way. The loose CD fell onto the carousel and we could then open it and retrieve the CD. No damage to either CD or changer and we are now listening to music again!
Posted on Mar 04, 2009
As long as the cd hasn't caused any other damage to the electronics or mechanics of the player, it should be an easy fix. First, open your carousel then unplug the player to avoid shock. Remove the top lid of the player via the screws on the exterior holding it in place. From there, the stuck CD should be right there for you to reach in and remove. Hope this helps!
Posted on Mar 26, 2009
Take the cover off and inspect for a jammed disc.
If there are no jammed discs you either have a broken belt or stripped gear.
You will have to take the unit apart and inspect, belts are commercially available from electronic stores and are a cheap easy fix!
Let me know if you need more details or guidance.
Posted on Jan 29, 2010
Tips for a great answer:
Jan 01, 2016 | Sony Audio Players & Recorders
Jun 16, 2015 | Audio Players & Recorders
Feb 18, 2013 | Audio Players & Recorders
Dec 02, 2010 | Sony CDP-CX400 400-Disc CD Changer
Sep 12, 2010 | Denon DCM-360 5-Disc CD Changer
Nov 27, 2009 | Sony CDP-CX400 400-Disc CD Changer
Nov 19, 2009 | Sony CDP-C265 CD Player
Mar 24, 2009 | Sony CDP-CE375 5-Disc CD Changer
Jan 04, 2009 | Onkyo DX-C380 6-Disc CD Changer
36 people viewed this question
Usually answered in minutes!