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System Service Exception Error (Blue Screen) - Acer AX1200

All was working well with my the new unit I purchased today. Was configuring it to my desires. Uninstalled McAfee Anit-virus that came with it in favor of CA Anti-virus. Had to install the 64bit version of CA anti-virus due to Vista OS. Upon installation, it asked me to restart computer. Now I am in an endless round of auto reboots, safe mode error recoveries, etc... Any way out?

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  • ffmccathran Jan 02, 2009

    Yes, it is. I was just able to get out of the loop - finally. Back "in" via a restore. Definitely afraid to test it again! :). Since I was able to get back "in" would that signify I had any hard drive issues (i.e. a bad hard drive) or just compatibility with what I just installed (i.e. CA anti-virus)?

  • ffmccathran Jan 02, 2009

    Well, I attempted to uninstall McAfee again and reinstall CA anti-virus. Same results. The fun thing is that Acer does not give you a Restore or Windows CD. Fortunately, I created one when given the option. Thanks for the help. What's the best keystrokes to get to the "repair" option?

  • ffmccathran Jan 03, 2009

    Thanks for all of the suggestions/solutions. I basically go back on via hitting delete when the Acer logo came up and then hitting F8. I then selected "Last Known Good Configuration". Once on, I killed both McAfee and CA Anti-virus. There definitely was some sort of conflict. I worked with CA Tech Support, but they couldn't help except to say that I needed the newest 64 bit version of their highest end software. Apparently, the one I downloaded - would not work with the software keys I had and they couldn't just provide me with new keys. They did refund my purchase, but wanted me to purchase the higher end. I have since installed another anti-virus program and all is working well.

  • Roberta Smith
    Roberta Smith May 11, 2010

    you have mentioned you installed the 64 bit version.... is your vista version 64 bit...

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Hi!
If you can select safe mode when it restarts press F8 function. Select Safe mode. Open the start menu and go to the add remove programs and uninstall any newly installed programs like your anti virus. There was a conflict of your new anti virus and the system. You might have been ask to restart the pC after uninstallation of mc Afee. I f you just installed right away the CA anti virus it resulted to conflict of anti virus controller. So it resulted to Memory dump or blue screen error. To resolve this try to go to the BIOS SETUP and load restore defaults in the system configuration. then reboot.

If still it doesnt work, try to insert your CD installer of your software then try to boot with cd by entering the BIOS set up to boot with CD in the first priority order. When the software is already loaded try to select repair option. do not press enter coz it will reinstall the whole system. Just press "r": to repair.

If it doesnt work reply to me to give you more direction...


jonags.

Posted on Jan 02, 2009

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Hii  Just follow the following option :
1. Verify the windows file by inserting the windows CD in your CD-ROM. -> After inserting CD; just type SFC /SCANNOW in Run or in Command prompt.
OR
2. Restore the windows in the previous date.
OR
3. Repair the windows by booting it with your windows XP CD.

Posted on Jan 02, 2009

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If you can reboot to Safe Mode and select "Last Known Good Configuration" it will be best but if you can't then you have to completely shut- down and reboot with your Restore or Windows CD and select the options to do a "Repair"

Posted on Jan 02, 2009

  • Ed Deguzman
    Ed Deguzman Jan 02, 2009

    The best keystroke is the arrow and enter keys


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