Question about Tomtom ONE GPS Receiver

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TomTom GO 720 - flashing red circle with white cross on screen

I have a GO 720 and when turning it on I get a screen with a flashing red circle with a white cross... I have reset it and downloaded updates but it hasnt recified the problem. Any ideas???
I tired to update my tom tom one with a new map, firstly the info with the map won't display a product code so I couldn't activate the map, then I tried to disconnect my device and the "dreaded flashing cross of death" appeared and locked up the unit. so far I've tried reseting the device, formatting the memory and even threatening the unit with a very large hammer. nothing F*#king works.

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  • Anonymous Jan 19, 2009

    mine is doing the same thing - I have tried the reset button but that didn't work and now I can't hook it up to the computer as it says it's not connected when clearly it is as it is recognised by the USB port.

    Now I have a picture on the screen of the TomTom in the docking station with a red cross over it. Can't turn it off so have to press the reset.

    Why doesn't it work?????


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  • penmachnojon Mar 27, 2011

    This worked for me!

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After downloading software updates to my tomtom go 700 I was "infected" with the famous "white screen of death". Doing a soft reset plus a hard reset plus calling tech support, holding down on button for a minute, holding in reset pin for a minute, combinations of both etc. I gathered I am so very glad I fought off the impulse to buy a newer model of tomtom. Thank you, thank you, thank you. Reading dozens of like frustrated reports of people suffering the failures of these "not quite ready for prime time GPS units, I will be buying a Garmin, thank you. I have had a trusty Garmin Street Pilot III in my car with no problems at all for a number of years now. I was intrigued by the "Life time maps" offer of tomtom but not intrigued enough to buy a flakey unit that has obvious design problems like these "white screen of death" ones.

Posted on May 04, 2010

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• The device hangs in the start screen (splash screen )
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If you haven't already done so, please download and Install TomTom Home from http://www.tomtom.com/7602

If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:

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After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:

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2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
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Next we will reinstall the application via TomTom HOME.

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5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.

When switching on the device it should boot as normal again.

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5 Answers

TomTom GO 720 - flashing red circle with white cross on screen


Hi, I am back, just got the problem solved, I called their tech support at no charge (866-486-6866, Glen) , really good service.
First turn your firewall off (if you have one). You need to go into your 720 with the TomTom Home software and erase the downloaded software (with the remove items from my device) and reset the device (little reset button under the unit keep it pressed for 5 seconds), place it back in the cradle and restart your computer and than restart the 720 , bring the TomTom Home program up, and when the TomTom Home software in your computer restarts and detects the 720 it will tell you that you need to update the application, if it doesn't than you force the update by going to the add maps option, select items on my computer, select applications and press the add button, when done, go back and to device (option in top of your screen) and select disconnect device, restart your 720 and it should be back to life with the upgraded software.
Hope this helps
Aldo

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