Question about KitchenAid KHMS155LSS 1000 Watts Microwave Oven

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Kitchenaid microwave hood combo KHMS155LSS

We took delivery of our new Kitchenaid appliances in December of 2005.We have two kitchens and rarely use our main kitchen where the Kitchenaid appliances are installed. We have probably used this microwave less than 20 times since 2005.We use our less expensive Microwave in our small kitchen. The problem...Our Kitchenaid Microwave/hood combo comes on by itself and you can't shut it off at the control panel, You must unplug the unit to shut it off. This happened three times. The unit must have been on for a long period. The outside of the oven was hot. Another time I was in the Kitchen and the Microwave cycled on and could not be shut off by the control panel. We had to unplug the unit. Has anyone else had this problem? What is the resolution? It's no longer under warranty..I am wondering should I just replace it or fix it. I'm reading a lot of complaints and I'm afraid of a potential fire hazard.

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First, do not leave this machine plugged in until it is serviced. If this is a KHMS155LSS, there is a very high probability that you have a keypad short. This defect can cause the machine to start on its own at ANYTIME; while you are on vacation or at work or at night while you are sleeping etc. Contact Whirlpool Customer Service and ask for Safety Dept immediately. They will most likely send A&E (Sears) out to fix it. Although they will fix the problem, if the keypad fails again, the underlying logic self start defect is still present. You should be under warranty if it is above model. Please be polite, insistent, but polite. With KitchenAid's pathetic quality in recent years, their customer service reps get more then an earful. Also, please go to the Consumer Product Safety Commision website at www.cpsc.gov and post a Report Unsafe Products report. This will help get this model recalled before someone loses their home or life. I almost had a fire this past Monday, Labor Day, 9/7/09 when my machine self started at 3 AM with a package of bacon left in it to thaw at room temp for the morning. What a smokey mess. Chinese made garbage. Shame on Whirlpool. Long live Hobart!, please buy back KitchenAid and bring back the lost quality.

Posted on Sep 09, 2009

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Sounds to me like a earth fault and can be repaired but if you dont feel confident in this then maybe its time for a new one

Posted on Jan 02, 2009

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