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My daughters new ACER laptop that she got from Santa has no sound what so ever.

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Hello,

Strange that a brand new computer has no sound.

1. Does the laptop have internal speakers, or must you connect external ones?
2. Can you hear anything from connection headphones?
3. In sounds and audio properties, does the sound happen to be MUTED, or completely down?

If after checking these things we still have no sound at all, it may be necessary to enter BIOS in case you have to enable ONBOARD AUDIO from within there. To enter BIOS, right after booting up the machine, there will be a message saying to press F2 or DEL or some other key to enter it. Once inside, it will probably be in the PERIPHERAL CONFIGURATION section. Look for REALTEK AUDIO, or AC'97 SOUND, something relating to onboard sound and enable it. Save and exit.

Once enabled, if you still have not sound, then it's time to reinstall the AUDIO DRIVER.
If Acer happened to provide a CD or DVD with drivers and software, now is the time to load it and select the audio driver to be reinstalled.
I doubt that they did, so you will need to obtain it from the Acer site, based on your specific MODEL NUMBER AND WINDOWS VERSION, XP OR VISTA, very important to get the right one.
Please be sure to follow instructions on how to install driver, they can be picky.

Finally, in case Acer did not include RESTORE DVD'S, it may be wise to use their erecovery program to make them. The instructions on how to make them appear at boot time, like the message for entering BIOS.
It will be something like hit F10 to enter recovery console. Just have a couple of blank DVD-R discs at hand, and follow the instructions. They will let you make these only ONCE! But its good to have them in case the recovery partition on the hard drive is corrupted later on.

In fact, being as this is a brand spanking new computer, it might not be a bad idea to make the recovery DVD'S, and just reinstall the entire thing fresh, because that is the best way to have Windows, programs, and DRIVERS installed at factory settings.

That is a lot of information to swallow, but I tried to give you as many scenarios as possible. If I was not able to FIXYA! please be kind and DO NOT vote. thank you.

Posted on Jan 02, 2009

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Hello i have an acer laptop could u tell when i plug in earphoes not gettin any sound only coming from laptop

Posted on May 02, 2009

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Elves, that is the problem. Go to Control panel and click device manager see if you have any yellow warnings. If there are and they happen to be in the sound, video and game controllers area then I would download and install the driver. If all clear there then in the control panel click sound, then select speakers and click properties. Check and make sure that the volume is up and that it isnt on mute.

Posted on Jan 02, 2009

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