Question about Canon imageCLASS D661 Digital Printer

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My copier smears the middle portion of printed documents.

All copies have a vertical smear. Making that portion of the copy unreadable. I have cleaned the rollers at least 8 times. Please help!

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Cleaning the roller (drum) may have made things worse. You will need a new toner cartridge. However you should try and get a replacement from your supplier if the cartridge is not too old

Posted on Jan 03, 2009

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RICOH 1224C COPIES ARE SMEARED


Smeared output can also result when you refeed a printed page into the printer to make a double-sided page. This happens because the rubber rollers that grip the paper to pull it into the printer can pick up toner from the first side’s printing and smear it. So before replacing this is an easy thing to check. Printing multiple pages consecutively will make the pages print progressively cleaner.

Smeared toner also happens because the nonstick coating on the fusing roller is scratched or has baked-on debris. This can happen if the printer is in a dirty environment especially. If you are comfortable removing the fuser, you can try to clean it with a soft cloth and alcohol, but make sure you let it cool down first!

If this does not resolve your issue then make sure the fuser is heating; if not, the thermostat is bad and you will most likely need to replace the entire fuser assembly. This will be pretty expensive to repair so hopefully it's one of those other issues.

May 12, 2010 | Printers & Copiers

1 Answer

When documents print out, one side of the copy is smeared. We cleared out a paper jam and I think part of the lining of the roller came off.


Smeared output can result when you refeed a printed page into the printer to make a double-sided page. This happens because the rubber rollers that grip the paper to pull it into the printer can pick up toner from the first side’s printing and smear it. So before replacing parts, this is an easy thing to check. Printing multiple pages consecutively will make the pages print progressively cleaner or you can clean the rollers with rubbing alcohol.

Smeared toner also happens because the nonstick coating on the fusing roller is scratched or has baked-on debris. This can happen if the printer is in a dirty environment especially. If you are comfortable removing the fuser, you can try to clean it with a soft cloth and alcohol, but make sure you let it cool down first!

Finally, if this does not resolve your issue then make sure the fuser is heating; toner that is not heated properly will fall from the page and smear. If the thermostat is bad or the fuser not working properly, you will most likely need to replace the entire fuser assembly. This will be pretty expensive to repair so hopefully it's one of those other issues.

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You need to clean the scanner glass. Also known as the strip glass. It is a 1 inch wide strip of glass that runs from the front to the back. Your documents pass over this glass when they are scanned. Some of the wax crayon probably smeared off onto the glass and now when you scan the scanner sees these marks as stationary and thus records them as solid lines. Just look into the scanner section where your documents are fed in or depending on model, some are just to the left of the large original glass.
Good Luck and thank you for using Fixya.

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You will need to replace the fixing film in the fuser unit. Unless you have done this before, I recommend having it serviced by a qualified service rep.

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You need to clean the bottom of the printhead, and use a Q-tip to clean the wipers on the clean station that is on the right side where the printhead parks. There are 2 or 3 squeegees there that wipe the bottom of the printhead and when there's too much ink it stays on the printhead causing the smears.

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You need to check the glass for any white-out or other smears that don't belong, if the glass is clean then the scan assembly has elements that are burned out which will cause dark streaks.

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Black ink smears everything.


you may have to clean the print head. since the jam cause the smear, and there still have some ink left on the print head.
you wouldn't get aclean copy till all of the ink trace are gone.

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I am having problems when printing out a copy from my computer.


if run your figure across the print, does the print smear?
if os, yu need a new heater element, if no check the roller for dirt and print smear.

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We were having a lot of print quality problems, similar to what you describe. We replaced the drum and it worked fine.

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I will give you all the reasons I can think of.
1, If the line is only there when running through a document feeder and not there off the glass. The small strip of glass directly under the document feeder is dirty.
2. The drum has a scratch on it, or the cleaning blade is not cleaning the drum properly. Would require that cartridge replacement.
3. The fuser roller may be work in the middle. You would notice some reprinting , or ghost copying if that were bad.
4. Less likely would be some piece of fuzz in the light path, or a small piece of paper or tape in the paper path smearing the ink across the page.
If your machine prints, see if the line is on a print, if its on a print and not on the copy then it is scanner related.

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