Question about SanDisk Sansa Clip MP3 Player

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Sansa clip is stuck on Refresh Database Screen.

I finished downloading new music to my Sansa Clip and when I disconnected the player from the computer it stated it was going to "Refresh Databsae", which it always does. This time, however, the " Refresh Database" Screen is stuck and the completion bar is blank. Turning the player on and off does not help the problem.

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  • inkyj2005 Jan 02, 2009

    i tried a solution given by another user to: Turn Off the Device; Put the power button in theHOLD position and HOLD THE CENTER BUTTON DOWN; Continue to HOLD THE CENTER BUTTON DOWN and plug it back into the computer. The device will show up in My Computer. I highlighted it and right clicked to FORMAT. it deleted everything i had, but it works fine now.

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  • 14 Answers

1ST: Just try to 'reset' by holding down the main center button AND pushing UP on the lock/off-on button, for about 8-9 seconds,
It will then 'refresh' the database, shouldn't lose anything,
OR:
MANY problems can be fixed ultimately by the following;
REFORMAT the SansaDisk Clip by finding it in My Computer and right click then just 'format' the thing. THEN drag and drop new music into it (or books), DRAG and DROP, you apparently erase the thing with a 'FORMAT' ....BUT - it's .sys files remain and it is like new {as in empty}
This usually fixes almost anything, should even erase a virus (I'm guessing) but shouldn't hurt it.
Good Luck!

-simple 'drag and drop' from my MUSIC folder seems to work just fine for me...

Posted on Jan 05, 2009

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1 Answer

I reformatted my unit at my pc.. then it keeps saying refresh database... what can i do??


Hello,
For the Sansa Clip, first try to RESET the player:
1. Slide and hold the Power switch up for approximately 20 seconds.
2. Release the Power switch.
3. To turn the player on, slide the Power switch up then release instantly.


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If the player still freezes with the refresh database message, after a reset:
then update the firmware. Next link shows how to update the Sansa Clip:
http://kb.sandisk.com/app/answers/detail/a_id/300
In METHOD 1 is explained how to use the sansa updater, for Windows operating system.
METHOD 2 tells where to find the online sansa forum for updating manually.

Jun 27, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Stuck on fresh database


Some songs or files with extension device can't read, so it takes so long/infinity to refresh. Plug the device to pc, format it.
Good luck

Feb 18, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

It won't go away from refresh database


Format the player from within the player itself - the diretions are in the user's manual.

If that fails:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Feb 28, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

SanDisk Sansa Clip 2GB stuck on refresh after charging


download the firmware update!

I had same prob- gone after update

here is link to update:
http://www.sansa.com/support/sansa_clip/faqs

good luck

Joe

Jan 26, 2009 | SanDisk Sansa Clip MP3 Player

2 Answers

Sansa clip jammed


Rebooting the device usually helps with this.
Any time it's 'stuck', you can do a soft reset (reboot) by holding the power/hold button up in the 'on' position while pressing the center-round button for a few seconds.
If it defaults to off, it should restart normally by using the power-on switch.

Jan 06, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

My Sansa 1 gb clip is stuck on the refresh database screen, and the bar is stuck on a small amount of progress.


Rebooting the device usually helps with this.
Any time it's 'stuck', you can do a soft reset (reboot) by holding the power/hold button up in the 'on' position while pressing the center-round button for a few seconds.
If it defaults to off, it should restart normally by using the power-on switch.

Jan 06, 2009 | SanDisk Sansa Clip MP3 Player

2 Answers

Where can i find the driver for sansa clip mp3 2gb? where i can find the driver for sansa clip mp3 2gb


Go to sandisk.com. Click on downloads. Select sansa clip from the product list, then your operating system. You can get the updated driver and user manual.

Dec 10, 2008 | SanDisk Sansa Clip MP3 Player

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Sandisk sansa e260 refresh database error


is there a reset butten somewhere on it well if it is then get a paper clip and un bend it a press rest and then turn on your sandisk sansae260 and see what it say and maybe that will sovle your problem Have a great happy fun day

Jul 20, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Refresh database


it's supposed to refresh database anytime you make changes to your clip. also, check in the settings what usb mode you're in as well as "my computer" to see if the device shows up when it's plugged in. as for transfering media, if you want to use a program to do it for you, use mtp (under settings on your clip). if you want to manually drag and drop, put it in msc (also in settings). also in msc, it doesn't really matter where you decide to drop the files onto the player, although there should already be a music folder to help keep things organized.

Jul 10, 2008 | SanDisk Sansa Clip MP3 Player

1 Answer

Very weird...


'Refresh Database' doesn't mean everything is erased. It only means it's writing the progress that you made, onto the computer. It stays on 'Refresh Database' for about maybe 5-10 minutes. It refreshes its database every time you disconnect your MP3 player from the computer. What it does when you disconnect it from the computer is it saves any unsaved changes made to it and overwrites the memory or data.

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