My printer says there's a paper jam, but I've looked in every nook and cranny and can't find any jam. One of your users said he had the same problem and someone told him that it was the result of an out-of-position sensor. So how do I fix this problem? What does the sensor look like and where is it supposed to be? How does it get out of position? Thanks for your help. Bob J firstname.lastname@example.org
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use a bright light (LED flashlight, for example) and examine all nooks and crannies in the paper path to find that one tiny shard that is causing the jam indication (or blocking the detector). You may find it necessary to use tweezers to remove the paper bit by bit.
You will need to open the top and look inside where the paper travels through and attempt to free any paper pieces that have gotten stuck in the pathway. You probably have a bad board in your control panel, since you are able to print from the computer.
yes, that is a carriage jam and not paper, the grinding is from the clean station that gets blocked with dried ink and cant move. you need to open the printer and clean the ink off of the clean station so it can clean properly and not cause a carriage jam.
Actually, the "paper jam" message can be displayed due to a variety of jam locations and other causes. Starting by looking in the back of the printer is a good first step, but you can have a jam in the front or even in the automatic document feeder (although that one should be apparent because it's sticking out the front end.
HP.com has a web page that goes into a lot of detail about where to look for a paper jam and what other conditions in your product might cause such a message to occur. The solutions are available as well. Take a look here:
go to hp.com, support and troubleshooting, type in your pirnter model number and download the user manual. follow the direction to disassemble the printer. you might not need to disasseble the printer, if you can see the jammed paper.
follow the direction and clean the roller and the printer head.
it should work.
Its probably not picking up paper from that tray, thus the jam error. For me that is typically because the tray isn?t pushing the paper up high enough to be caught by the pickup roller or the pickup rubber band is worn.