How to correct error message sram error missing E?
Recently had a major power outage, printer does not have battery backup. Message on screen sram error missing E--this message did not allow you to press the info button as it does with paper jams, reset print cartridge etc. Power light is a different color.
Have tried turning machine off, and unplugging. During a thunder storm power was again off, when power was restored the machine worked wonderfully for most of one day. Then another power outage and the sram error message is on again. Have tried unplugging power over night and it does not reset itself. Any suggestion??
I know we need a backup power supply surge protector.
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Delete the fax and check paper tray rollers are cleaned. May be missing feeding which mean roller can't grab the paper and machine is expecting the paper to be at a certain point and does not see (Though sensors though out the paper route thru the machine so it thinks there is a paper jam) Also mite want o clear the memory (SRAM/DRAM) will lose one touches so make sure you have list backup
I had this exact problem after a major power out: Fault, call support: AVR Relay weld.
I fixed it by resetting the UPS: Remove battery connect at rear of UPS (it is marked, just unplug the bat connect tab). Plug the UPS back in, and then turn on. Let it power up... it will tell you it needs a battery. Next, power it down and unplug. Plug the batter connect back in (see rear). Plug in the UPS.. power up. Presto.. it is reset. If it is NOT reset, there may be a real 'relay weld'.
These problems can be created by loose contacts in power outlet, RC jack, cable, sockets. Check these thoroughly and if necessary, change the RC cables. The message you see might be something related to auto shut off activated due to poor or lack of signal. This might also be from the service provider's computer.
Your Profex likely has a dead NiCD battery. You are getting this error because this battery maintains your personal effect settings on an SRAM chip that requires constant power to "live". You can try reinitializing the SRAM on your unit by doing the following:
1. Power off your Profex. 2. Press and Hold the "PLAY" and "GLOBAL" buttons while powering the unit on. 3. You should see a message on the display that reads "MEMORY INITIALIZED". Afterwards the Profex should act normal. 4. If your internal battery is getting low or is already dead, it is going to start leaking (if it hasn't already). YOU NEED TO GET THAT BATTERY CHANGED NOW!!!!! If enough battery acid leaks onto the circuit board, it will ruin your Profex forever.
H4 = MAIN HEATER LAMP ABNORMAL LOW TEMP. THE FINAL UNIT BEFORE PAPER EXITS. HAS TO BE HOT. LAMP OR THERMO-FUSE? CHECK CONTINUITY LAMP WIRE IN THROUGH WHOLE PATH TO OTHER LAMP WIRE OUT.
E1-15 = IMC board Page Memory error/SRAM
error. MEMORY FULL? Mfr. says "Print Buffer Page Memory or Work SRAM abnormality"
SORRY NO MORE.
The back up battery should be replaced immediately upon seeing the message "Backup Battery Very Low - Your back up battery is very low or missing. Data loss may result from failure to replace the battery very soon. Consult the manufacturer's instructions for directions on replacing or charging the backup battery."
Warning: It is important to note that the back up battery in the MobilePro 900 is not rechargeable, thus, to prevent data loss, it is important to change the back up battery immediately when this message is displayed.