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Purchased wireless router and it does not work. I was told by tech support from the router that I "need to upgrade my adapter"?

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  • sonofspy May 11, 2010

    manufacturer and model of your network card.
    manufacturer and model of your router.


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Yes, it may be that the wireless card that you have is defective or its disabled. If you can connect by using a direct network cable (cat5) connection to the router (if its a combo router ) from your PC's network card ( not necessarily your wireless card unless its also a combo) then the router is good. You may also need to upgrade your wireless driver or may just need the correct driver.

Posted on Jan 02, 2009

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Posted on Jan 02, 2017

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First you should check the version of you WPN824 (v1,v2 or v3). If there are no Version after the model number, it should be a version 1. Download the Firmware of your router given the correct version at this link :

http://kbserver.netgear.com/products/WPN824.asp


This is assuming that other wireless laptops has the same problem onyour wireless router. If other Laptops works great on your wirelessrouter without dropping any wireless connection, then you shouldconsider upgrading the wireless adapter on you own laptop.

***(If you haven't tried connecting otherwireless laptop wirelessly to the netgear, then you should try it firstto be sure that the netgear is the problem)

Steps on how to upgrade Netgear firmware :

  1. Download the correct file depending on your location and unzip the file to a convenient place such as your desktop.
  2. Log in the router at http://192.168.1.1 or http://192.168.0.1 (or www.routerlogin.net ) (Which ever will work)
  3. Default User name : admin / password : password
  4. Click Maintenance > Router Upgrade.
  5. Click Browse and locate the file you just downloaded.
  6. Click Upload. While the firmware is loading, do not interrupt the upgrade process.

***Therouter reboots when the upgrade is complete.
***Tocheck that the upgrade was successful, log in to the router again at http://192.168.1.1and check the firmware version.
***DONOT UPGRADE FIRMWARE USING A WIRELESS LAPTOP/PC


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Ethernet cable will be cheaper!

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wooooh wooooh

Marcia...............Is this a small home system here. Was this an onsite tech. ISP is Internet Service Provider and not so sure that is the issue. WOW this can get confusing. Perhaps this tech can redo his work for sake of your time. An adapter does allow the ISP to see how many PCs you are using.
Sorry Marcia .................Really would be nice if Mr. Tech could reassist you on this.

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