Question about Microsoft Windows Vista Home Premium with Service Pack 1: Windows

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Microsoft Vista Rebooting on its own

My computer reboots at random times and when it does come back on it says something about unknown problem

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This could be a driver issue, a hardware issue, or a software issue.

Steps to find out:

1. start computer in safe mode. if problem persists it is probably a hardware failure of some sort. likely a failing hard drive (that or a really nasty virus). if problem does not occur in safe mode goto step 2.

2. install latest drivers and updates on computer. problem persists goto step 3

3. try to close all un-necessary programs (including firewalls/anti-viruses) allowing one or two or three back at a time until you find the buggy program if there is one. no buggy program goto step 4

note: step four is usually what computer technicians do so if you aren't good with computers take it to a tech who knows what he's doing!

4. I would suggest wiping your HDD as finding the problem is too tedious at this point. but if you like tedious run some system diagnostics and scan your HDD from another PC. the results of these tests should be self-explanatory as to the problem. (busted hdd/virus/failing hardware) :)

Posted on Jan 02, 2009

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Posted on Jan 02, 2017

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Unfortunately, it seems like this might be two seperate issues.

Sometimes machines, especially laptops but it will happen to desktops as well, will shutdown when they are overheated in an attempt to prevent damage to the physical hardware. Judging by the "after about 15 minutes" comment, I think this might have something to do with it as that 15 minute window would give a non-functioning fan or unventilated laptop enough time to overheat your machine.


If the driver update does not stop the random rebooting and you do not think the machine is hot when it reboots, do this:

right-click My Computer and choose Properties; click the Advanced tab. In Vista, click the Start button, type System, Properties, Advanced, and press Enter. Click Continue if prompted by User Account Control.

In all versions, click the Settings button under 'Startup and Recovery'. Uncheck the Automatically restart box, and click OK twice. The next time the problem occurs, instead of rebooting you will likely see a text screen reporting a system error. Report back with what error it gives you.

Good luck!

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