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I cannot read the data from my HP pocket media drive. When I connect to the USB port it takes an age to read then gives an error message of Drive not accessable, Error performing inpage operation. I think I may have unplugged it too soon the other day and caused a corruption ... I have a lot of photo's on it that I will be devistated to lose. Please please please help **** Williams, Sydney Aus

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  • 3 more comments 
  • mickwilliams Jan 02, 2009

    I've tried your first solution to find the drive letter which is F. It gives me the same error message "Error performing inpage operation"



    ****

  • mickwilliams Jan 02, 2009

    Hewlett Packard pocket media drive PD1600s



  • mickwilliams Jan 02, 2009

    Hi,

    I've tried 3 different PC's with the same outcome, unfortunately :-(



    I called HP too and the warranty is valid but they advised formatting the drive, I really don't want to consider this as we have too many photo's that I want to recover if possible.



    ****

  • mickwilliams Jan 02, 2009

    Hi,

    I can make myself available almost anytime, I'm in Sydney Australia, so depending on where you are we can sort the best time to suit both of us.



    ****

  • mickwilliams Jan 03, 2009

    Big thanks Niko you are my hero and have saved my life. The beers are on me if you ever get to Sydney.

    ****

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  • HP Master
  • 13,433 Answers

Press start -> then run -> type in cmd

in the cmd window type in CHKDSK /F /X driveletter:

you need to find the driveletter by going to my computer and see what letter the drive is for example G: you would enter CHKDSK /F /X G:

report back how it goes.

Posted on Jan 02, 2009

  • 3 more comments 
  • Ekse Jan 02, 2009

    the error indicates a physical problem on the media, what was the brand and model of your drive?

  • Ekse Jan 02, 2009

    initially, lets try the drive on another computer, also check your warranty on the drive.

  • Ekse Jan 02, 2009

    sorry the delayed responce, I have a file recovery software I can use over the internet to try recovering your files, when would you be available and we can try this?




  • Ekse Jan 02, 2009

    Hey again

    for some reason I didn't get a notification about your reply, lets continue this over email drop me a mail when your available.

    Im in finland. GMT+0200

    It happens to be 1:42 middle of the night currently here. Shall we look into it on the weekend?

    Drop me a mail its nikoht@gmail.com

    I'll email you the instructions to start a remote support session ones we are both online at the same time.


  • Ekse Jan 02, 2009

    would you happen to be available right now?

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1 Answer

You need to format the disk ....


The drives can be read by another computer, so the problem is most likely with OS/drivers on the HP giving the error. The specific drivers required to read each drive format could be missing/corrupt. Formatting shouldn't be performed on a drive that contains data unless backed up (redundantly). It may be possible to recover any lost data using free recovery software. Often a format preserves data, erases only the file directory.

I would try a system restore on the HP. If that fails to correct it install or upgrade format specific drivers (e.g. SD/SDXC drivers). Contact Magellan about the GPS: you may have formatted the device's system partition. It is unlikely your computer had the correct drivers to format that device, and it is likely formatted in an incompatible format (such as NTFS). Does Magellan provide a utility to read the device's memory? The SD card should be salvageable by formatting on another computer using the appropriate formatting utility. (Go to https://www.sdcard.org and navigate to their formatting utility.)

From that site: "If an SDXC memory card is used through the direct SD slot of a computer without SDXC driver installation, the card may not be recognized correctly and a message to prompt formatting may appear. In this case, do not format the SDXC memory card. It may erase the data on the SDXC memory card and format the card for a different file system, making it incompatible with SDXC devices."

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Information about hp pocket media drive, serial number cnu71900kj, model number pd1200s


The Pocket Media Drive offers a fast USB 2.0 connection for moving data. It is also backward-compatible with USB 1.0. The best part with it is that you don't have to reboot after connecting it.
The drive is bundled with Sonic Back Up My PC software, and you have the option to password-protect your files for security. The package includes the HP Pocket Media Drive, USB 2.0 cable, black carrying case and software CD-ROM.
Available in two models: 80GB (priced at US $149.99) and 120GB (priced at US $219.99).

Product Features and Technical Details Product Features
  • Compact 120GB drive lets you store up to 55,000 photos, 27,000 songs, or 78 hours of video
  • Utilizes USB 2.0 for power-supply and high-speed data transfers, with backwards compatibility to USB 1.2
  • Includes Sonic Backup My PC Special Edition software to make backing up your data automatic
  • Requires Windows ME, XP (Home and Pro), or Media Center Edition, 32 MB of RAM, and an available USB port
  • Measures 4.5 x 1.4 x 8 inches (WxDxL)
Technical Details
  • Model number: PD1200
  • Supported operating system: Windows Me, XP Home, XP Professional, and Media Center Edition
  • Interface: USB 2.0 (USB 1.1 backward compatible)
  • Capacity: 120 GB
  • Rotational speed: 5,400 RPM
  • Data transfer rate: USB 1.1: 12 MB per second; USB 2.0: 480 MB per second
  • Power requirements: Input voltage: 5 V +/-5 percent; operating amperage: less than 0.6 A; spin up amperage: 1 A
  • Operating temperature: 5 to 35 degrees C
  • Non-operating temperature: -30 to 80 degrees C
  • Dimensions: 4.5 x 8.0 x 1.4 inches / 81 x 136 x 17 millimeters (WxHxD)
  • Weight: 0.45 pounds / 0.2 kilograms
  • Warranty: 1-year limited warranty
  • In the Box: PD1200 external hard disk drive, USB 2.0 power and data sharing cable, quick setup document, warranty and support guide
Software and drivers download

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&cc=uk&dlc=en&product=3245305&lang=en&

Manual for PD1200S
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=uk&dlc=en&product=3245305&lang=en&

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