Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune won't restart after Z2K9

My zune froze like all the other zunes.. Impatient (and having no warranty), I opened it and disconnected the battery, and it worked fine.. I was able to play music and scroll.. But the Zune wouldn't turn on with the power button, It would only turn on when I connected it to laptop with the sync cable.

Today, after waiting almost an entire day to let it drain, it is back to the freeze.. I have let the battery run out again. Is anyone else having this problem.... HELP!! I can't afford to buy a new one.. and just bought this one used two weeks ago.. Any advice.. I have no problems disconnecting it again but would prefer not to do that...

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So, you figured it out, hm? Must be, since it's been over 2 months when the trouble began. I guess you got your solution... whatever that may have been...

Posted on Mar 11, 2009

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3 Answers

Zune freezes and says contact support


in order to fix this . you have to restart the device. to restart the device you press and hold back while also pressing and holding the top part of the zune pad until screen goes blank and zune logo appears this should work. if contact support comes back up try restoreing the device.

for more info on how to restore the zune go to zune.net/support and press technical issues and a list with how to fix any problems will appear

Jan 09, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

How to unfreeze my zune???


Microsoft is aware of the problem. Everyone has the same problem. It is a bug in Zune firmware. One option that works is to disconnect the internal battery and that will reset the system. Here is a link to the problem
http://www.tomsguide.com/us/Zune-Media-Player-Bug,news-3236.html

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Stuck on startup screen.


pull the case apart and pull the battery out for about thirty seconds. put it back in and back together and it should work.
http://www.rapidrepair.com/guides/zune/zuneassemblyguide.htm

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Zune froze won't reset tried back button in unlock and held top of zune button but did nothing.


Followed explanation on Yuotube on how to disconnect battery. Rebooted Zune and all works normally?????
This is the first time I have had any problem with Zune in 12 months and very grateful to Fixya in helping me find the solution.

Dec 31, 2008 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

30GB Zune Froze


A co-worker of mine may have found a solution. But it is risky, since you have to open your Zune. Since his Zune has already no warranty, he carefully opened it, unplugged the battery cable and waited a few seconds, plugged it again and restarted.

The device is now working! we're listening to it right now and the computer recognized it. It seems like a solution to me! (If you have no problems opening your Zune). there is this video and some others on youtube that can instruct you on opening your Zune: http://www.youtube.com/watch?v=TBL0lPBpC3I

I'm about to do it now. Good luck!

Dec 31, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Blinking screen turning on and off


Mine does this if I let the battery get too low. In order to fix it I have to open the case, unplug the hard drive, plug the zune into my laptop and let the battery charge for a couple of minutes. I then turn it back off, plug in the HD again, replace the case, and plug it back into my laptop and it boots just fine.

I Imagine this means I have a weak battery (trying to spin the HD drops it below minimum voltage), but maybe this'll help someone else get up and running again.

Dec 14, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune Froze, erased content, and wont sync with PC.


Yes. There are several solutions to this. Rather than retype them, you may want to check out the forums at www.zune.net or support.microsoft.com.

Most likely you'll have to remove the Zune software from the PC, re-install it, reset the Zune.... I think you get the picture.

May 20, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

I NEED HELP ASAP


if u havnt already go to www.zune.com/support. thats all i can help with. sorry.

Mar 19, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

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