Purchased Xbox 360 from Target and it ruined all new games by putting a scratch about a half an inch into the disk. Played fine until it scratched the disk. Got error message saying unreadable and noticed scratch in disk.
Returned Xbox 360 to Target and got new one....seems to have the same problem.
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert that has over 500 points.
An expert who has answered 200 questions.
Re: New XBox 360 putting scratch in games
The problem is the disc drive.
you have to open it up and put some stick foam " like a sticky strip of foam, insulator : on top of the drive .
the problem is that the disc touches the laser assembly while turning cheating a ring on the disc.
i can fix your games as well as the disc drive if you feel like is to complicated.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Are other games working correctly in your Xbox 360?
Is this a brand new disk? or did you buy used? if used, check for major scratching on the disk. If scratched heavily you can try to buff out scratches with a lint free cloth, I have also heard that toothpaste could be used for buffing out scratches, but I would only try this as a last resort.
If other games work fine in your Xbox, it's probably the disk. Make sure you have the XBOX version of the game (and didnt accidentally grab the PS3 game instead or something)
If it is the right version of the game and brand new and not working, call Activision and tell them you have a bad disk, if it's brand new I can't see how they wouldn't replace it. Or just return it to the store.
1. you move, shake or touch xbox while running or disk is iin.
2. The disk reader is to close to the disk.
Solution: Open up xbox,. find disk reader, take picture. Show to people at game-stop, they'll tell u what to do.
3. Xbox is broken or faulty
Solution: Get your money back and buy a new one or don't and keep buying games when the old 1 gets scratched
Xbox DVD-Drive's often scratch circles into your discs and some even got malfunctioning lasers that will burn rings into games. To
prevent the circular scratched from happening avoid moving your console
at any time while it is running however it often also occurs just in
regular use especially for older consoles with Hitachi or Samsung
drives. As far as I know Microsoft replaces discs that were clearly
damaged by a console free of charge, at least here in Europe they do. Try
calling Xbox Customer Support and ask for a replacement it is worth a
try for sure even if they shouldnt replace it they will at least give
you a 1-month subscription for Xbox LIVE in exchange.
If you can get the console replaced as well depends on the support person you are talking to but usually they charge you for that if you want to fix the drive yourself, open up a PC drive and take the foam pads outs and install them in the 360 drive this will prevent the discs from getting scratched they just didnt use these pads in the Xbox for some reason which led to these problems...
Dont worry. All this is, is your son must of tipped over his Xbox 360 console or he moved it, while it was on. In the Xbox 360 there is a default in which the thing that holds the cd and reads it is lose and falls onto the cd and scratches the disk, thats why it is a perfect circle. It happend to me the first day i got the Xbox 360. And also keep the Xbox laid down, it keeps it safer from tipping over and prevents it from scratching it again. Go to the store you bought the game from and you should be able to get a new one. My store gave me ea skate back. Show them your receipt. If they dont accept it, you have to call microsoft and send in that game and they send you a new one in the case.