The colors are separated on the top from right to left. Start about 1/3 across the top. the words dip down and are separated by the colors. the rest of the picture seems fine/ There is a little bit of this on the bottom but its the top left side that dips down about 8 inches. We just got the TV and were told about the problem, but we have manual to help us out and know nothing about the TV. Sound and color on rest of picture is great.
Probably the color convergence is off. I had a similar problem. Have you tried the magic focus button yet? That is located at left in the small front control panel. Power on TV, wait 20 min (according to user guide), then press the magic focus. If that doesn't fix the problem, you could try the service mode alignment procedure. But that's a little trickier. I don't have a link handy for that procedure right now, but will look for it if magic focus doesn't re-align your color convergence.
Here's a link to the service mode procedure for correcting convergence. Scroll down. I tried this and couldn't correct the red grid, and ended up in the screen with 9 cross hairs. Only way out of that is to take off the front cover of the TV and press a small blue button on the convergence board. The fix for my convergence problem is to replace the amps and some resistors on the convergence board. I've ordered the parts, but if it comes to that for you and you can't DIY or don't want to mess with it, you'll need a service call.
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I HAVE THE SAME EXACT PROBLEM WITH THE SEPARATION OF COLORS. T.V. WAS WORKING FINE UNTIL THIS MORNING 1-2-09.
PLEASE HELP .
We did try the magic focus, but were really clueless about it. We don't have the owners manual so we're in the dark about the whole TV. Im trying to find one. Also a service manual. Thanks so much.
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