Question about 2wire HomePortal 1800HG Router (1000400229000)

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Low to no signal strength

I have a 2wire 1800hg home portal and am having problem with low signal strength. I have called the techs at SBC and they have tried to increase my signal but it still gives me a low signal even when I'm in the same room as the router and if I try to leave the room i get no signal. Any suggestions?

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  • coyoteCom Apr 03, 2009

    I've tried numerous settings for the 2wire signal being received by my MACPRO power book. The signal received fades in & out resulting in a slower than dial up service from at&t.

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  • 192 Answers

Try agusting the wirless properties for your wirless card. You will need to go uder start then go to conect to and the show all conecsions. The you will need to right clcik on the wirless conecsion and go to properties. Now you will click the button that says configure. I hope this helps

Posted on Jan 03, 2009

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SOURCE: I have have 2wire home

Sounds to me that ur getting what we call an EMI or electro-magnetic interference. These are signals that interferes with ur wireless signal that comes from other objects like ur computer monitor, TV, microwave, and even the statics on the carpet.

Try relocating ur 2wire to another place. Do NOT put ur 2wire in a carpeted floor or on top of the computer monitor or tower. It would be best to place it on top a wooden surface.

Keep me posted about this.

Posted on Jan 27, 2009

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Posted on Jan 02, 2017

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Try this links:
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if you are with At&T AT&T ' Yahoo! High speed Internet
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Have a 2Wire Router from SBC that has recently been causing connection problems with my sons XBox. Low signal roughly 2 bars. Nothin has changed in the house. Have router in main bedroom, Xbox is in son's...


if signal is fading in and out there are a lot of factors. 1 have you installed an other electrical epuiment in the house? emf cause interference. 2 if you move the xbox to the same room as the router how is the signal? d3 do you have a laptop to try next to the xbox where it is at now and see the signal? if it is weak on ther laptop also get a new router.4 if the signal is good on the laptop your xbox is the problem.

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Using 2wire 1800hg Home Portal. Have successfully connected with PC Port Adaptors using the existing telephone line. No problems. Then purchased a laptop w/ Vista installed. 2wire setup CD causes error...


Listen, you do not need that CD! This is already configured. That cd is for other types of troublesome operating systems that just cannot seem to get is DNS settings right such as windows XP. The cd is for XP only you do not need this with vista.


Thanks

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2WIRE HomePortal 1800HG Router constant disconnecting


I HAD THE SAME PROBLEM , had to contact 2wire directly via email, they were really helpful and solved the problem, this is the email they sent me:
"Thank you for contacting 2Wire Customer Support. The following is intended to answer your inquiry:

In order to properly diagnose this issue, I was hoping you could provide me with some information. How many computers do you have connected to the HomePortal? How are they connected (Ethernet, USB, Wireless or HPNA)? Who is your broadband service provider? If your service provider is SBC?

Second, make sure that all devices that connect to a phone jack in your house that are on the same phone number as the DSL line have filters on them and are plugged into the phone side of the DSL filter. If the phone cord that connects the HomePortal to the wall is not plugged directly into the wall (plugged into a filter, surge protector, fax machine, etc), plug it directly into the wall. Also, check the phone cord and verify that it is no longer than 12 feet. If it is longer than 12 feet long, switch it out with a shorter phone cord and see if the problem replicates.

Third, I need you to access your HomePortal's Management and Diagnostic Console (MDC). You can do this by going to one of the following web addresses while you actually have an Internet connection:

http://home/mangement
http://homeportal/management
http://gateway.2wire.net/management

Once in the MDC, I need you to reply with your serial number and current software version, which can be located under the "System" section on the main page. Next, click on the "Statistics" link on the left side under Broadband Link. I want you to copy and paste the entire ATM and DSL sections into your reply. Also, copy and paste the entire ATM and DSL sections from the "Detailed Statistics" section under Broadband Link into your reply.

Once the above information has been supplied I will have a more accurate idea as to what could be causing your loss of connectivity.


If this response has not answered your question or resolved your issue you may visit our support Website at http://support.2wire.com or reply to this email."

After i sent everything they asked me for, i got an e-mail saying that there was an update available for me trough my portal configuration system ( the UPGRADE THE SYSTEM "view available updates" section)

, and the problem was solved, this was about two years ago, but believe they can still help

Mar 07, 2009 | 2wire HomePortal® 1800HW Router...

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I have have 2wire home portal 1800HG and it has low signal strenth. the techs at SBC have tried to strengthen the signal but it still gives it low strength and if I leave the room it's in I can't get any...


Sounds to me that ur getting what we call an EMI or electro-magnetic interference. These are signals that interferes with ur wireless signal that comes from other objects like ur computer monitor, TV, microwave, and even the statics on the carpet.

Try relocating ur 2wire to another place. Do NOT put ur 2wire in a carpeted floor or on top of the computer monitor or tower. It would be best to place it on top a wooden surface.

Keep me posted about this.

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Pvs connection


I had AT&T internet service with the 2-Wire wireless router (combined modem and router). You probably might have been given an installation CD but that often does not work well. You should be able to interface directly with the modem or router with your web browser possibly (http://gateway.2wire.net), and see the status of the connection, although to talk to these devices you must put in a username (usually "admin") and a password to enter the interface.

Your best bet is to actually call the technical support for the Internet service. Look on the AT&T paperwork you go with the modem or modem+router or any billing statement that show the possibly 877 number for HighSpeed Internet technical support. They will walk you through step-by-step until you get your connection; listen carefully to the often heavily accented voice. It usually never fails.

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