Question about Creative Labs ZEN V Plus MP3 Player

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My zen charges but doesn't dock

It charges slowly on my USB ports, however it will not dock and allow me to transfer files. It stays on when plugged in, and doesn't go to the dock screen(on the zen). Also the creative software that came on the disk, doesn't recognize the device as being hooked to the computer. How ever windows device manger shows the device under "portable devices" it says "Creative Zen V Plus" Under the device status it shows"The drivers for this device are not installed. (Code 28) To reinstall the drivers for this device, click Reinstall Driver. When I attempt to reinstall drivers it says that the a service installation section of the inf sector is invalid

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  • Anonymous Feb 12, 2009

    I have the same problem and it keeps happening more and more. I'm so frustrated coz I keep having to try plugging and unplugging to see if it will work but for some reason, it's not working at all. Ughhhh!

  • Anonymous Feb 14, 2009

    I have the EXACT same problem...

  • Anonymous May 14, 2009

    Same problem. Could be coincidence, but started when I updated Norton a couple of days ago.

  • michaelhelmu
    michaelhelmu Feb 02, 2013

    windows 7 users go to control panal right click the unspcified one at the bottom labeled creative zen x-fi then hit troubleshooting apply fix and done email me at michaelhelmuthobgood@gmail.com if it worked i can help with many other things to

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Same problem. May be coincidence, but it started when I updated Norton a couple of days ago.

Posted on May 14, 2009

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Try the Creative System Information program. It will scan for your Zen.

Posted on Jan 05, 2009

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