Question about Tomtom GO 720 GPS Receiver

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My GO 720 tom tom won't start

While charging in the car or through the usb port, the green light goes on, so it is charging. But it won't start by pressing the power button. It's just dead, tried resetting it also. Is there any solution? Thanks

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  • iryna1979 Jan 04, 2009

    No, that doesn't help, the screen doesn't come on at all. What a garbage this Tom Tom is :( Thanks for trying to help!

  • dave149 Jan 06, 2009

    I have the same problem with a TomTom 510 Go, green light is on (when pluged into power supply)but nothing happens when I try to turn it on. Tried resetting etc, no joy. Thought it might be the battery so I replaced it but the problem remains. Any suggestions before I take a hammer to it?

  • s_o_murray Jan 16, 2009

    My GO 720 wont start. If I push the reset button the then turn it on, the start up screen appears and then goes no further, the screen then remain blank but I can see that the back light is on. If I connect it to the computer when the start up screen is showing it goes to the normal computer connection screen, the computer recognizes it but it wont let me explore the internal hard-drive and then my computer fails to respond! Help please.

  • lparker658 Jan 25, 2009

    Same problem here. Absolutely no picture. Light comes on but no recognition. I hear the drum beat but then nothing else. I am wondering if screen went dark but I don't know how to make it lighter.



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You need to press and hold the power button down until you see the screen come on.

Posted on Jan 03, 2009


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1 Answer

How to recharge my tom tom online

By online, I'm assuming you mean connected to your computer (via the USB port).
Just power on your GPS, then connect your GPS to your computer, using the USB port, and decline the CONNECT to Computer prompt. The GPS will then still be plugged into the USB port and the battery will be charged.

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if all you are getting is a green light and no screen coming on, you have blown one of two chips inside it by using a dodgy car charger

Feb 27, 2011 | Tomtom GO 720 GPS Receiver

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The mini USB port on the bottom of the tom tom 720 have become progresively loose and now will not allow the charger to connet (Car Chargeror dcoking station) - The port feels like its moving around.


The USB jack can be replaced on the unit as long as the main board has not been damaged. We offer a repair service for the unit for $30 plus shipping. If you are interested in sending the unit in here is the link to our site to request service: The USB jack requires special soldering equipment so home repair is not suggested.

I hope this helps, if so please rate our solution.

Corporate Computer

Mar 13, 2010 | Tomtom GO 720 GPS

1 Answer

When I try to connect my tom tom 720 to my lap top a message says usb connection is not recognised

Have you tried to connect to a desk top through the USB port to isolate the laptop or GPS issue.

If you get the same problem with a desktop than I would suggest that you perform a hard reset to the GPS. This is done through the pin hole in the case labled "Reset" insert the tip of a paper clip into the reset hole and reset the device.

If this fails try reloading the GPS software, there are instructions on the Tom Tom web site

Feb 16, 2010 | Tomtom GO 720 GPS Receiver

3 Answers


The GO 720 charges quite slowly when attached to the in-vehicle cigarette lighter cord. If you have a USB attachment (that allows you to connect the GO720 to your computer) just insert the GO720 into the USB cradle - you don't have to turn it on - and let it sit there for about 10 hours. You should see the green light on the GO720 indicating that power is being received. In fact, I don't think you even need to turn on the computer, as power is always fed to the USB circuit. If you see the green light, then the GO720 is being charged. I think your GPS just needs a good charge.

Nov 22, 2009 | Tomtom GO 720 GPS Receiver

2 Answers

Tom tom just stopped working

my tomtom does it now and then. solution is to take it to the car plug the car charger in to it, then press the reset button wait about 3 or 4 secounds and should come back on you don't have to remove your card. plging in to the computor does nothing it needs power when you press the reset botton

Sep 07, 2009 | Tomtom GO 720 GPS Receiver

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My tom tom won't turn on. While charging it, the green light goes on, but pressing the power button does nothing. It's just dead. Is there a solution?

I had the same problem with the go 920, I thought it was broken, 
Solution was to insert pin into reset hole for 15 Sec, after which hold the power on button for at least 5 Secs

Jan 01, 2009 | Tomtom GO 720 GPS Receiver

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Try pressing the reset button, check your documentation for the location...but it's at the connection interface.

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