Question about Acer Extensa 5420-5687 Notebook

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Laptop powers up but ...

Bought laptop for daughter for Christmas BUT when we powered it up, it didnt go very far. We have stopped it and started it several times and it continues to stop just after the ACER word comes and goes, then a blank screen, then it shows a 12 digit "number" which includes letters/numbers/symbols. this font doesnt allow me to recreate the "number" but this is close ... 62*EAE62*EAE ... and this "number" is followed by a blinking line

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  • hwayneh4 Jan 01, 2009

    btw, the computer is an ACER Extensa 5420 laptop ... thanks.

  • hwayneh4 Jan 02, 2009

    I bought the computer via an online auction and they stated in their information that it was in 'working order' at the time it was sent to me. this is the first time for me to buy something like a computer from an online site, auction or otherwise, so I am not as familiar with their return policies as I would be if it had been RadioShack or some other regular store. If the hard drive was not connected, would it be able to do the F2 and F10 function?

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It sounds like the hard drive is not connected. Since you just bought it, don;t make yourself crazy. Return it to the store and get another one. It will be easier than dealing with their RMA process

Posted on Jan 01, 2009

  • Jeff Jan 02, 2009

    Yes, the BIOS is what you are accessing when you hit F2 and that has nothing to do wiht the hard drive.
    I wouls till contact them about their retunr policy, since this appears to be a DOA (dead on arrival).
    If they refuse to accept a return, I would stop the credit card payment, although most sellers are pretty fair about these things.


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