Question about Dell Dimension 4600 PC Desktop

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Roxio Media Manager continues to try to install

It's using 100% CPU (particularly agent.exe), disrupting or freezing everything. I've disabled Windows Installer and somehow it continues to flash, telling me it's trying to install the media manager. I've tried to dump everything Roxio from my computer. I've tried to download a Windows fix but it tells me it can't because the install program is already busy installing something else. Help!

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  • susanloverid Jan 02, 2009

    After 2 weeks of headaches, I tried some things last night that seemed to work though I'm not sure how. But I'm going to print and save your answer because the Roxio ghost may return. Thank you so much for your quick concern and help!

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Hello,

After reading your problem I came across some interesting references about roxio and agent.exe.
Seems agent.exe is used by many programs to update themselves over the internet, and it was giving a lot of people headaches by using 70% or more of their CPU, like yourself.

So, I wanted to send you a few quick thoughts on how to hopefully fix your situation.

First, there were complaints about stuff trying to install itself on and on, and it was because there were command lines in the STARTUP MENU calling upon them to install every time windows starts.

So to try to fix this if its happening in your case........
Go to start>run>and type in msconfig and click ok.
Now click startup and uncheck these items.

issch
ISUSPM
'ISUSPM Start Up'
'ISUSSCheduler'
Adobe Reader Speed Launcher
Quick Time Task
Igfxtray
HotKeysCmds
MSMSGS
WMPNFCSG
COMMUNICATOR
PERSISTENCE (igfxpers)
DLA


Then click apply, then ok and restart your computer.
When windows starts, you will see a window saying that changes were made to the configuration utility. When you see it, click on the little white box saying not to show this any more.
And if you really miss not having something you unchecked, you can always go back there and recheck it!

Maybe now you will have the chance to purge all things Roxio from your system.
Best of luck!!

Posted on Jan 02, 2009

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Posted on Jan 02, 2017

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