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it might be trying to configure a microsoft exchange sync thats why its giving you that message you may want to try and uninstall activesync and download the lastest verizon 4.5. during install do not click on check box that says connect to exchange server and try to sync again, should get you taken care of,
pls tell me what do u want to do with active sync bcoz this small piece of software gives lot of trouble in winxp , vista WMDC works ok , i know u are frustrated with microsoft support infact support one some issues does not even exist at all , this problem is not from ur PDA it is from this malfunc software that is called active sync , pls let me know if u use active sync to backup ur contacts then u can do it with SPB backup better than active sync without errors u can losd it it to ur pda and can make backups from ur pda not pc dependent at all
Try this, I read it on a microsoft.com forum. Disconnect the device from the PC. Open Activesync on the device. Open the "Menu". Click "Options" Uncheck "E-mail" from Data you want to Sync. Click "Done" and re-sync devise to PC.
Once I did that, my contacts and all my appointments sync'd. Hope that helps... It seems tons of people have had this annoying issue.
Without seeing the error files, it's hard to say what the problem is, here's a few guesses
1. Did you type your contacts into the default contact list? This is the one at the top of the Outlook folder list. You should NOT create a subfolder because ActiveSync by default only synchronizes that one file.
2. You may have an antivirus or internet security program that is preventing ActiveSync from synching. This would show up in the error log. To try this, turn off:
- Any firewall programs (including the Windows default one)
- Any antivirus programs
- Any internet security programs
If this solves your problem you should add them back one by one to isolate the issue. Then when you find the problematic program, manually add ActiveSync to the list of always allowed applications.
At some point when I installed some windows updates, my Outlook started asking if I wanted to allow ActiveSync to access Outlook's data and for how long.
Do you get a dialogue like this when you sync while Outlook is running? Could it be that when it's not running, you aren't given the dialogue and thus permission is not granted to ActiveSync to access the data?