Question about Xerox DocuColor 12 Color Copier

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White lines Xerox docucolor 12

Hi, When I changed the developer, got rid of the 9-363 error, however I will check the fuses too. Thanks for the advice.

If I get white lines through the whole length of the paper, what do you think it can be. I changed my photoreceptor (print cartridge), fuser roller, 2nd BTR, and checked my 1st BTR for any marks/damage, but everything looks O.K. Still get the white lines. Do you think it can be the paper type? This occurs especially when printing all solid colors. Don't really see it on photos/

Does PWB stand for Printed Wire Board?

Thank you!

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  • howsimple Jan 02, 2009

    Yes, it is one color, white. It is a single white thick line along the whole length. If it is short and thin, would that be the wire in the print cartridge that needs cleaning? Thank you!

  • howsimple Jan 02, 2009

    Yes, it is lead edge to trail edge. I have another back up machine and will be able to replace the whole part. Thank you!

  • howsimple Jan 08, 2009

    I was able to correct the problem with your expert advice on Fixya. You definitely make a very valuable service. Thanks for answering my questions



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Do an emergency stop on the machine as the paper is just coming into the main path, and you will catch the inage on the IBT. with a bit of luck on the drum as well. Is it not in 1 colour the white lines? Also are they thick or pencil like lines and from lead edge to trail edge?

Posted on Jan 01, 2009

  • oooimstuck Jan 02, 2009

    Is the white line in any one particular colour. Do you think you might just need to get someone who knows about these machines to service it properly? Thin pencil lines from lead edge to trail edge are usually the developer housing contaminated. I'm gonna guess at that seeing as you have been in that area. You never told me if it was lead edge to trail edge or not.

  • oooimstuck Jan 02, 2009

    Do you know how to get into diagnostics on the machine UI? If so use the print button and selext number 11 and a colour, it will giv you an indication if there is a problem in any particular problem



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