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Draining problem with whirlpool washer

Let me start with I'm a commercial washer and dryer tech. I'm doing a favor for a friend and looking at there whirpool washer model number gsx9885jq0 catalyst. The washer agitates and spins but will not drain the water. The water is flowing through the pump but seems to not be getting through what looks like a secondary pump in the rear of the washer. I'm not familiar with this part and am not even sure what it is or is called. I'm thinking that either it isn't opening preventing the water from draining out or some thing is stuck in it. I took the hoses off to it and can't see anything obstructing the water flow so I'm at a lose as to what it could be.

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It appears your timer/main controller/CCU has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question

Posted on Sep 16, 2010

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