...I just got a Philips SA5125 about a week ago, and I was syncing music onto it. When it was done the Philips screen said it was ok to disconnect, but when I did, it suddenly shut itself off. Now I can't turn it on, and I tried connecting it to the computer again but nothing happens and the computer doesn't detect anything. It seems like it might be in some kind of sleep mode, because I can see the word 'GoGear' very faintly etched into the screen. This happened to me once before and I could only turn it on after about 7 hours or so when I plugged it into the computer.
Has anyone else had this problem? If so, what is happening and is there a quicker way to get it to turn on again?
An expert who has achieved level 3 by getting 1000 points
An expert that got 20 achievements.
An expert that got 10 achievements.
An expert that got 5 achievements.
Re: My Philips SA5125 won't turn on...
You might have to use a button other than volume + in the instructions below - you can find out which button by running a Repair in the Philips Device Manager:
Triple Reset for Philips’ GoGear: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. -Tha Mp3 Doctor
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
well the good news is that i can help here i have that exact model and mine has issues with winamp too, so anyway goto my computer and open up the folder with your music, then goto my computer again and you should see an icon for your mp3 player open that up then internal storage then music, drag and drop all the music you want from your music to the mp3 player
Make sure you are not using Windows Media Player 11 - it will work for a while, but eventually will start displaying the symptoms you are describing - you can read the warning on Philips website.
Make sure the hold/lock is not engaged Try another USB port Reset the player If that fails: Download the newest version of the Philips Device Manager: www.usasupport.philips.com - change your country/language as needed Enter in your exact model # Click on the link for your exact model # Click on the Software & Drivers section Click on "Firmware Upgrade Software" Install the new Device Manager Open and run the "Repair" tab If still nothing: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.
After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.
If these methods fail, call Philips to see if you are still in-warranty. -Tha Mp3 Doctor
Subscribe to an online music service that is compatible with your GoGear, such as Rhapsody's Mp3-Only service - I repeat MP3 ONLY - no other Rhapsody service will work. Use Windows Media Player to transfer songs to your GoGear, or Rip CD's into Mp3 format - I repeat MP3 FORMAT - using Windows Media Player.
Videos must be transferred using the Philips (Arcsoft) Media Converter that came on the installation CD. You can also get this program from Philips website.
You will only be able to transfer photos to your GoGear if you have used the installation CD that came with the player. It contains a critical file that Philips has never posted to their website called the Philips Device Plug-In.
Disable auto-sync in Windows Media Player to solve the problem.
Disable Auto-Sync in Windows Media Player 11 – go to Microsoft's website for pictorial demonstration Major Symptom: The Mp3 player is adding (or deleting) songs that I don’t want onto the player Major Solution: Open Windows Media Player WITH the mp3 player connected Move the mouse cursor over to the Sync tab Click on the tiny black arrow underneath the word “Sync” to bring down a drop-down menu Select Set Up Sync (this option will not appear if your mp3 player is not connected to the computer) Uncheck box that says "automatically sync files to device" Click OK to finish Voila! You are now set up for manual sync instead of auto-sync. -Tha Mp3 Doctor
If you find that the GoGear will not load the firmware upgrade, then: 1) Backup all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new You will now be able to load the upgrade Also, if the Philips Device Manager says that your device is already updated with the latest software, then go to: www. usasupport. philips. com,and enter in your model number, SA5125/37, on the next page select SA5125/37 (not "37B"), on the next page click on software and drives, and click on Firmware Upgrade Software - this will ensure that your player really has been given the most current firmware upgrade -Tha Mp3 Doctor
Make sure the Philips Device Manager has been installed, and run it.
Press and hold the [VOL+] button on the player whilst connecting to the PC. Device Manager will go into repair mode. Follow the on-screen prompts. This will format the player, removing all files, and re-flash the firmware.
When finished you will need to re-start the player once, and a second time when it shuts down.
Open Windows Media Player. Go to the Tools menu and select options. (You may need to right click the top bar to access the Tools menu.)
Click the Rip Music tab. Select the file type you wish to use (SA6025 supports .MP3 and .WMA)
Make sure the "Copy protect music" box is not ticked.
Click apply then ok to return to the main program.
Insert your CD, and select the tracks you wish to transfer and click "Rip".
Your CD will be converted and saved in the My Music folder.
When it has finished transfer the files to your player using the Sync option.
If you have a downloading program dosent matter what kind all u need is your USB cable connect it to your computer then to your mp3 and using windows media player and also use sync and open your downloading program then just drag the song you want into the sync list and when you are done putting all your songs then just press start syncing..