Question about Sharp BDHP20U Blu-Ray Player

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Incompatible disc error for the 1998 movie "X-Files" recently released on Blueray.

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  • hanta yo Jan 03, 2009

    X-Files will not play. Disc loads and then message comes up that says the player needs to be upgraded to play the disc.

  • Anonymous Jan 09, 2009

    J'ai x-files 1 et 2, seulement, les deux disquent ne lisent pas. Je les laisse et il a un rond qui indique le lodage, mais après, plus rien. J'ai essayer avec d'autres films blu'ray et il marche très bien. Il y a seulement les films x-files qui ne marche pas. Je suis aussi aller le changer au magasin, mais le nouveau ne marche pas.

  • mitpvo Jan 11, 2009

    I am unable to play the new X-Files movie as well as the first of the Narnia series. The message the player returns is "Incompatible Disc"



    I WAS able to update the player's firmware using a USB stick, but unforttunately this has not solved the problem.

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A possible solution: after a firmware update power on the unit with no disc in and then hold the power button in for 5 seconds until you see "reset" on the unit's display. This will reset back to factory defaults maybe clearing out any quirks the update might have caused.

Posted on Apr 14, 2009

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Try a different disc. It may just be defective. Try the disc in a different player and see if it reads. If it does and other discs play ok in your player it may just be a weird quirk with that one disc.

Posted on Jan 01, 2009

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BRDVD Bluray incompatibility list



INSIGNIA BRDVD Blueray player


I like many people have bought a Bluray movie for my BRDVD Bluray player to have it not work. It is unfortunate part of Bluray and near every player has or will have some disc that will not play until a later update is made.

I noticed that it is really hard to find list that tell you what Bluray movies have problems as well as what those problems are. I will have a short list and will try to keep it updated whenever I get a report that a Bluray is having problems. Please report any problems by sending me a email at Tthekraut@yahoo.com or sending me a message in the comments here.


  • Inglorious Bastards-Disc will skip back and not play movie through the main screen. No fix is confirmed.
  • Couples Retreat- Main movie will not play. No fix is confirmed.
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  • Twilight- Canada only- Movie would not play. Please contact the company located on the disk sleeve. It was a glitch that many player could not overcome so it would go back to main menu.
  • Percy Jackson-said to skip and at times not play at all.
  • Kick ***- Movie will not play and just gives an error on start up.

Please contact me with any info on fixes and problems. I will make several other lists for other players. I bought Inglorious Bastards and all I have is a $25 coaster now. I would like to keep this updated to help others not do the same. I will post any and all problems people are having with differant disk and any possible solutions.

List last updated on 08/06/2010

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We have a sony bdp 300 DVD. We updated the firmware several months ago and all the movies worked fine. However, now it will play just fine during the previews but when we play the movie, there is no audio....


Hi

This certainly looks like a potential firmware issue especially if the Audio is there on the previews. There are reports also of recent firmware updates causing problems on some other Sony BDP units.

You might want to try a Blueray cleaning disk which you can purchase from any good Audio store first to ensure there is not a problem with dirt on the lens that may be causing this. Simply insert and play like a normal disk and it provides a cleansing action to the lens.

Otherwise my advice is to contact Sony directly to discuss the matter and find out if there have been any recent firmware issues.

The most recent update for your unit is firmware version 4.9 and this was released on 12th June 2009

The support phone number for Sony Blueray Players is 239-768-7547

Hope this helps. Please do rate this answer. Many Thanks.

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