Question about Verbatim 500GB USB Desktop 500 GB Hard Drive

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I don't have the disk that goes with the product for the verbatim external hard drive 500 gb; is there a suggestion on where to go to download information needed.

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  • achind Mar 25, 2009

    Part mégarde j'ai formaté le disque dur et j'ai donc perdu les données pour installer le logiciel  
    Merci de votre coopération. André Chind
    achind@videotron.ca

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These are defective products, they are supposed to come with a CD that contains the file BounceBack_Express. I simply went to the store that I bought the product from, reported the problem and had an employee copy the file from a unit on their shelves on to a CD for me. I then used it to get a restore from the unit. However the Verbatim hard drive had deleted well over half the files I had backed up, why, I have no idea. I then promptly returned the product for a full refund. However, the damage had alreadt been done, this is a garbage product, with no support from their customer service department. There were a couple of sites you can down load this BounceBack_Express file from but the do not work with this unit.

Posted on Feb 08, 2009

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Go to your external HD's website and search for the installation download.This will allow you to assign your ext.HD to say E-Drive or G-Drive for example!! I did this myself with my Ext. HD

Posted on Jan 01, 2009

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My notebook is not detecting this desktop drive (3.5'' 1 TB external desktop hard drive - verbatim). My other 500 GB external hard drives are properly detected.


Go to Control Panel - Administrative Tools - Computer Management Then go into Disk Management. Hopefully you will see a drive with a capacity of about 480 GB (plus or minus), that's your disk.
Right click on it and select change drive letter and change the drive letter to something that isn't in use.
If that doesn't work or it doesn't show up, go into the Device Manager from the Computer Management screen and see if there is anything under disk drives with a yellow or red symbol next to it. If so, right click it, select uninstall, then unplug the disk drive and plug it back in.

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Hello, my external harddrive (Verbatim, 500GB USB/FW800) stopped working. When connected the blue LED lights up. After 3 sec it goes into flash mode. The HHD makes a clicking sound. The MAC Hard disc...


> the HDD makes a clicking sound.

That's a very bad sign. :-(

> find a way to rescue the [files]

Search online for a professional "data recovery service". For a significant fee,
they can repair your disk-drive, just long-enough to copy your files onto a brand-new disk-drive.

Nov 03, 2010 | Verbatim 500GB USB Desktop 500 GB Hard...

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Connected my Verbatim usb 500 external hard drive. It is recognized under Computer Management > Disk Management....but not in My Computer. When I click on its properties it says device is working...


Under DISK MANAGEMENT, you should see the 500GB drive.
Does it show as "formatted" (FAT32? NTFS?) or as "unformatted" ?
If "unformatted", then right-mouse-click on the drive, and 'format' it, and assign it a drive-letter.

Oct 18, 2010 | Verbatim 500GB USB Desktop 500 GB Hard...

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I'm Windows XP... I can copy many files to the Verbatim. But when I try to copy a 1GB+ file, the copy craps out. I Googled and found some Microsoft problem when copying 1GB+ files to external drives, but...


The usual limit is exactly 2GB, not 1GB.
It's a limitation of the file-system used for the directory of the disk-drive, when formatted according to the 'FAT32' specifications.

So, copy all the files currently on the Verbatim to your disk-drive.
Then, "reformat" the external (not the "internal") disk-drive, using the 'NTFS' file-system. This file-system has a maximum-file-size limitation for one file that is _much_ larger than the capacity of your Verbatim.

Then, copy all the "saved" files back onto the Verbatim.

Finally, copy your "large" files onto the Verbatim.

Sep 30, 2010 | Verbatim 500GB USB Desktop 500 GB Hard...

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How to use verbatim model # usb500


Plug it in one of the usb ports of your computer. Check if the external hard drive has a power button.
Normally, something will pop up on the screen asking you to install the software that came with it.

Follow the instructions and you may now use the external drive as your back up drive.

Jun 08, 2010 | Verbatim 500GB USB Desktop 500 GB Hard...

1 Answer

Verbatim external harddisk drive 500 gb when i


Ouch!
If the installation disk that came with the drive has any sort of troubleshooting or recovery tool, try that first. If not, try the trial version of System Mechanic from Iolo. It's a really good piece of software that could help recover the data if possible.

As a last resort, the Verbatim website suggests Norton Disk Doctor or Data Rescue X. They may have free trials. You'll have to check their website.

Beyond this, you're probably looking at a professional data recovery company. That can be expensive!

Good luck! Remember to rate the solutions!

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Usb devise not recognised


You probably damaged the drive from sudden disconnection of the signal line. I would suggest trying it on one other computer before considering it trashed.

Jun 08, 2009 | Verbatim 500GB USB Desktop 500 GB Hard...

1 Answer

Gowthaman


Check if the jumpers on the hard disks are in the right position.

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