a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
It may be possible that the (Europe) map version that you have doesn't have voice instructions (data) that is compatible with the navigation software (that you have on the TomTom GO 500). If you can indicate the navigation software version and the Europe map version, that possibility can be checked further.
If you go to change preferences you should see a voice preferences icon, tap it and you should see a disable voice with a red x over the icon. Just tap it and it should disable all of the voice instructions on the unit.
I say should since it works on my 720 and should on yours.
Thanks for the acknowledgement.
Sometimes ( mostly in fact ) there is more than one files ascociated with a voice. One file is for the Icon to show you on the tomtom what voice it is ( its the little picture ) . the other file is the voice data itself. So , in that case you would need to download both files to get the voice. Once you have them on your PC you need to copy both files to the "Voices Folder " on your TomTom SD card or Hard Drive ( some tomtomts have a small hard drive fitted ) .
OK , so once you have the files on your TomTom and in the right folder you would then need to switch on the TomTom and go to preferences , then change voice in order to select that voice on your TomTom.
You need to put the File / files associated with the voice onto your SD card in the Voices folder.
Use an SD card reader and your PC to look on the TomTom SD card. Find the folder called "VOICES". Copy the John Cleese voice files into the "VOICES" folder.
Once this is done put the SD card back in your TomTom. Switch on. When the TomTom starts up , tap the screen and select "Preferences" , then move through Preferences until you find "Lips" icon and under that it will say " Change Voice" . Tap the Lips Icon , then move right or left until you find the required / John Cleese Voice and select that. Your Tom Tom should now give directions with the John Cleese voice.
Please note: Some voices that you can download free of the internet can contain viruses or if you are unlucky they can contain faulty data which can effect the workings of your TomTom.
As a precaution , before you copy or alter or add anything to your TomTom SD card you should make a Backup of your SD card onto a PC. The if anything gets upset on your SD card you can always format it and restore the origonal data.
Check in preferences > Change Voice to make sure that a voice is selected. If it is, it probably corrupted. Pick a new voice. If none of the other voices work, plug your TomTom into your computer and boot up TomTom HOME and reinstall the voices. If after that they still don't work, contact TomTom support and ask them for advice. They will probably have you send it in for repair on broken speakers.