Question about Tomtom RIDER 2nd Edition GPS

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Tomtom rider1 connection problems

Tomtom rider will not charge in moterbike dock. i think its a design problem. any solutions.

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  • Anonymous Jan 07, 2009

    The Dock has had an intermittent problem with charging from new and has now failed. There is 0 not 5 Volt at the 2 outlet pins.

    The cost of a new unit is $109 which is bad enough but another $59 for freight is most unreasonable for another, possibly faulty unit.

  • madsmanx Jan 15, 2009

    Ditto..I returned mine to store (within 14 days) and they replaced it. Will check out the new one today and see if its works ok

  • tmurrayis Mar 03, 2009

    I have the same issue with charging on the bike. There is power to the end of the cable that plugs into the dock but the unit does not show a charge when in the cradle.

    I heard the unit only can charge when in driving mode (whilst the bike is underway) but I took the bike out and it did not show "charging" under the battery strengh meter like it does when hooked in the car or on the house charger.


  • Anonymous Apr 03, 2009

    Same for me - Rider v2, all fine for a few months, then all of a sudden, no charge from the battery. Checked all voltages with test equipment (wire from battery, terminals, connector that goes into the Dock - all fine) and it seems to be the Dock itself. Dead as a door-nail.

    Replacement due in 5-10 days.

    I notice they are "off the shelves" almost everywhere, even on TomToms site - hope it ain't a big design problem or something?

    Hope my new Dock works, miss having it working, great bit of kit other than this niggle.

  • halfbarrel42 Apr 28, 2009

    Have a Tom Tonm Rider 2 that is 1-1/2 years old and the bike dock is no longer charging the unit. Spent several hours on the phone yesterday looking for help from Tom Tom. Forget it. They are no help at all. Kept telling me to go to Google and search for a vendor there. Still haven't gotten word on what I can get. Did notice that Amazon has a vacuum windshield mount that has what looks like abike dock on it for $51.00. would like to get ahold of one to see if it fits.

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Put two pieces of tape on the bit of the unit that slides onto the bike mount thus bringing the unit closer to the pins. Worked for me.
Mike

Posted on Jul 31, 2009

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I think it's a electrical connection problem... I noticed t hat if you wet the pins on the docking shoe and on the unit, it'll work for few minutes and then die out.. there definitely is charge on the pins on the docking shoe (try to stick your tongue on it while the bike is on). I will try today to scratch the contact surface, maybe there is some dirt and oxidation blocking the flow of electricity. I'll keep you posted damiano

Posted on Jun 04, 2009

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http://www.wunderlichamerica.com/mm5/merchant.mvc?Screen=PROD&Store_Code=WA&Product_Code=8600880&Category_Code=

I talked to TomTom multiple times on the phone and had same problem but finally found this. It's better quality and it's available.

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You cannot replace the battery.If you have a problem with the battery, please contact TomTom customer support. Don't forget that you can use your TomTom device in the car with the car charger and at home with the home charger or home dock even if you are having a problem with the battery.



Hope that helps! Should you have any further questions, please feel free to post them here.

P.S. – I would greatly appreciate a FixYa! rating if the solution I provided fixed or helped you resolve your problem.

Thank you for using FIXYA!

Cheers!
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TOMTOM are VERY aware of this problem. but deny it is an issue!
I had the same problem, they sent me a new shoe after weeks of emails. I told them that the shoe is not the problem, it's the connector on the back of the TT1. Because of the springloaded pins fitted to the shoe and the poor quality connectors on the TT the normal vibration on a motorcycle causes the pins to wear holes in the connectors on the TT causing intermittant connection.
As the cost of repairing or replacing these connectors is very high and there are a large number of units that would require this repair TT are ignoring it.
I'm now looking at a way of bypassing the connector altogether.
A temporary solution appears to be to smear the contacts on the back of the rider with a little petroleum grease or WD40 - seems to work for a couple of weeks at a time.

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images of where to find the reset button can be found here.

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