Tomtom rider will not charge in moterbike dock. i think its a design problem. any solutions.
Put two pieces of tape on the bit of the unit that slides onto the bike mount thus bringing the unit closer to the pins. Worked for me.
Mike
I think it's a electrical connection problem... I noticed t hat if you wet the pins on the docking shoe and on the unit, it'll work for few minutes and then die out.. there definitely is charge on the pins on the docking shoe (try to stick your tongue on it while the bike is on). I will try today to scratch the contact surface, maybe there is some dirt and oxidation blocking the flow of electricity. I'll keep you posted damiano
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The Dock has had an intermittent problem with charging from new and has now failed. There is 0 not 5 Volt at the 2 outlet pins.
The cost of a new unit is $109 which is bad enough but another $59 for freight is most unreasonable for another, possibly faulty unit.
Ditto..I returned mine to store (within 14 days) and they replaced it. Will check out the new one today and see if its works ok
I have the same issue with charging on the bike. There is power to the end of the cable that plugs into the dock but the unit does not show a charge when in the cradle.
I heard the unit only can charge when in driving mode (whilst the bike is underway) but I took the bike out and it did not show "charging" under the battery strengh meter like it does when hooked in the car or on the house charger.
Same for me - Rider v2, all fine for a few months, then all of a sudden, no charge from the battery. Checked all voltages with test equipment (wire from battery, terminals, connector that goes into the Dock - all fine) and it seems to be the Dock itself. Dead as a door-nail.
Replacement due in 5-10 days.
I notice they are "off the shelves" almost everywhere, even on TomToms site - hope it ain't a big design problem or something?
Hope my new Dock works, miss having it working, great bit of kit other than this niggle.
Have a Tom Tonm Rider 2 that is 1-1/2 years old and the bike dock is no longer charging the unit. Spent several hours on the phone yesterday looking for help from Tom Tom. Forget it. They are no help at all. Kept telling me to go to Google and search for a vendor there. Still haven't gotten word on what I can get. Did notice that Amazon has a vacuum windshield mount that has what looks like abike dock on it for $51.00. would like to get ahold of one to see if it fits.
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