I think it's a electrical connection problem... I noticed t hat if you wet the pins on the docking shoe and on the unit, it'll work for few minutes and then die out.. there definitely is charge on the pins on the docking shoe (try to stick your tongue on it while the bike is on).
I will try today to scratch the contact surface, maybe there is some dirt and oxidation blocking the flow of electricity.
I'll keep you posted
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My Rider 1 is showing the same sympton. Was working fine now I can't get past the initial "Tomtom" screen.
Does it power up when connected to the mains charger?- No, need to prod reset and then turn on manually.
Does it switch on when connected to the bike cradle? - No, only sign of life if by manually turning on but only get as far as the Tomtom screen, not the main menu.
This is a common problem with the 910. Try putting an obstacle in the way of the wire to keep it on. Better still is to not use the home dock at all. Just plug the home charger in to the windscreen mount (device connected of course!) and charge it that way. You get a better charge and it will stay on.
TOMTOM are VERY aware of this problem. but deny it is an issue!
I had the same problem, they sent me a new shoe after weeks of emails. I told them that the shoe is not the problem, it's the connector on the back of the TT1. Because of the springloaded pins fitted to the shoe and the poor quality connectors on the TT the normal vibration on a motorcycle causes the pins to wear holes in the connectors on the TT causing intermittant connection.
As the cost of repairing or replacing these connectors is very high and there are a large number of units that would require this repair TT are ignoring it.
I'm now looking at a way of bypassing the connector altogether.
A temporary solution appears to be to smear the contacts on the back of the rider with a little petroleum grease or WD40 - seems to work for a couple of weeks at a time.
I recently had a bit of success with TomTom. My TomTom Rider 1 did not charge on the bike cradle, there is a known problem with the early cradles. TomTom have developed a TomTom Rider 1 replacement cradle (updated) and if you push hard they will wend you one in the post free of charge.
I have a similar problem and I think I solved it (orr found a way to work around it). It looks like the contacts are not connecting firmly so even though the green light may be on, the charging conneciton is not made. With the tomtom on your home dock from the front page on your tomtom, touch near the lower right of the screen on the satellite strength indicator, this should bring up a screen where it shows (among other things) your batter status at the top right. If it is charging, the word charging will be under the battery strength indicator. Just play with it until you get the word "charging" to appear under the picture of the battery.then HANDS OFF until it is charged. I doubt this will be successful with the car charger since the movement of the car will likely jar the connection loose. Good luck.
To reset your TomTom device: 1. Charge your device. Charge
your device for at least 2 hours. Make sure the charging light on your
device is on (except RIDER which has no charging light).
2. Remove the SD card. If your device uses an SD card, remove it. 3. Reset your device. Use
a straightened paper clip, or something similar, to push the reset
button. For a visual representation of the reset button, see below. 4. Turn your device on. Press and hold the On/Off button for at least 4 full seconds. 5. Insert the SD card. If your device uses an SD card, insert the SD card.
images of where to find the reset button can be found here.