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Won't print after changing ink cartridge

Error message 'ink system failure' error code 0xc18a0106

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Push OK, CANCEL, BLACK, & COLOR all at once while turning the printer off, turn it back on. I had to do this 2 times to get it to work and then it went through a long period of maintanence before I could print

Posted on Jan 01, 2009

  • Sibananda Jena
    Sibananda Jena Jan 01, 2009

    or try this

    Open the hood and from the right of the printer look down into the left
    end of the printer to the area immediately behind the BLACK ink
    cartridge. There is a white peristaltic pump here with the words
    "Micropump" on it. This pump has six tubes which are used to pump the
    six ink colors (Black, Cyan, photo Cyan, Magenta, photo Magenta, and
    Yellow). There is also a small connector with about a dozen blue wires
    above the pump.

    Toward the left outside of the printer is a WHITE gear (hidden from
    view) that drives the pump. The gear itself is driven by another gear
    driven by a dark belt that is driven by a small motor.

    You can see this gear and belt inside the printer above the pump and the connector with blue wires.

    In *MY* case the WHITE gear that drive the pump had come off the axle
    and was laying around the area nearer to the rear of the printer by the
    clear plastic optical encoder (this is about 2 inches from the pump
    toward the rear of the printer).

    Using a small mirror you may be able to see this, or you may feel
    around for the loose gear. You might be able to shake the printer and
    confirm that this gear has come off.

    If you have a gear that has slipped off, the Good News is, it can be
    repaired. The bad news is, that you have to take a LOT of the printer
    apart to get to it. This involves:

    Be methodical about keeping track of screws!

    1) Removing the left and right small front panels. (The right front panel is where you stick in the memory cards).

    2) Remove the left and right side panels.

    3) Disconnect the connectors from the top scanner unit that connect to
    the main circuit board where the USB and Network connectors are.

    4) Disengage and remove the top scanner sub assembly by releasing the
    two hinge clips. Remove each hinge screw and pull straight up to remove
    the hinge.

    5) Remove the inner plastic cover (this exposes the interior of the printer).

    6) Remove the power supply by pulling on the "pull ring" and pulling out from the back of the printer.

    7) Release the power supply connector from the metal chassis and unthread the wires that are hooked in the metal chassis.

    8) Remove the rear plastic frame by removing two screws. The left screw anchors the left metal chassis plate.

    9) Remove the left plate which now exposes the pump, gears, belt and motor.

    10) Pull the belt and gear off the shaft by releasing the retention
    clip that holds the gear on the axle. This now allows you access to the

    11) Reattach the white gear to the hexagonal shaft of the pump.

    12) Now reassemble the whole mess in reverse order.

    Once I put everything back together, the printer spent several minutes
    (perhaps 5 minutes) priming the systems with the newly functional ink
    pump. I had also done a OOM NVM Reset (Non-Volatile Memory Reset) using
    the procedure outlined by "sweetie" above. I'm not sure this step was

    Good luck.

    Comment posted on Jan 28, 2008

    View from inside the printer.

    Top view. The wayward gear is jammed in the slot at left. The Black,
    Yellow and photo Cyan cartridges are at the bottom of the photo.

    Comment posted on Jan 28, 2008

    After the left side cover and power supply have been removed the jammed gear can be accessed.

    Two gears and belt ready for reassembly.

    Reassembled and ready to go. Lower right is the motor with drive belt
    looped arount the large dark gear. The missing white gear has been
    replaced. The clear disk at left with black pattern is the optical
    encoder. The peristaltic pump is marked "micropump". The six black
    tubes that exit the pump supply ink to the printheads.


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Please let me know the make and model no. of your printer.

Posted on Jan 01, 2009

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What is the model number of your printer?

Posted on Jan 01, 2009

  • ronny2051 Jan 01, 2009

    Push OK, CANCEL, BLACK, & COLOR all at once while turning the printer off, turn it back on.

  • ronny2051 Jan 01, 2009

    or follow the blow link:


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